What is my checked baggage allowance?
The number of bags allowed for check in will be displayed on your confirmation. Each bag can weigh no more than 22kgs. Any bag weighing over this will be subject to the airline’s excess luggage fees and no single item of baggage can weigh over 32kgs. Additional baggage allowance can be purchased at the time of booking or by logging on to the Manage My Booking section here.
Enter your Jet2holidays booking reference number, surname and departure date. Once logged on to your booking please select Add Holiday Extras.
Can I take sporting equipment such as golf clubs, ski equipment, snowboards, bicycles and surf boards?
You can add sporting equipment on to your booking by contact the Pre-Travel Service team 0800 408 5597. There will be a charge from the airline and there may be a charge from our transfer provider to carry these. Occasionally you may need to upgrade to a private transfer for the carriage of additional equipment in resort. The maximum weight of all sporting equipment is 20kgs.
How can I be sure that my party are seated together?
In order to guarantee that your party will be seated together, we recommend that you pre-book your seats at the applicable fees at the time of booking or by logging on to the Manage My Booking link here. Enter your Jet2holidays booking reference number, surname and departure date. Once logged on to your booking please select Add Holiday Extras.
Alternatively seats are allocated at check in on a first come first served basis. Please note that emergency exit seats are only suitable for able-bodied adults (aged 16 and over).
Do you offer extra leg room seats?
Yes we do offer extra leg room seats on all our aircraft. These seats are clearly marked on our seat maps and a generally located towards the front of the aircraft and alongside the wing exit seats in the middle of the aircraft. These can be pre-booked for a small charge at the time of booking or by logging on to the Manage My Booking link, subject to availability. Please note that emergency exit seats are only suitable for able-bodied adults (aged 16 and over).
Can I change my seats once I have booked and paid for them?
Yes, however you will need to pay for the relevant seat charges to change them. If you have already checked in on-line then no changes are permitted.
Do I have to check in on line?
With our package holidays you can check in online 28 days before departure or check in at the airport 2 hours before your scheduled departure. There will be no extra charge for either of these options.
Will I be charged for checking in at the airport?
For Jet2holidays customers there is no charge for customers checking in at the airport.
When do I need to arrive at the airport?
We recommend that you must check-in at least 2 hours before the scheduled flight time.
Can I check in online if I am travelling with an infant?
If you are travelling with an infant your party will be required to check in at the airport to ensure your infant is seated in an appropriate seat.
Why is it asking me for a reference beginning with the number 2 when I try to log on to Manage My Booking?
If you are trying to log on to the Manage My Booking section of Jet2.com, the website will not recognise your Jet2holidays reference. As flight only references start with a number 2 it will ask you for their reference.
You cannot log onto the Jet2.com website if you have a package holiday. You can log on to the Manage My Booking section of the Jet2holidays website here using your reference number, lead passenger name and date of departure.