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FAQs - Page 4

Do you allow the carriage of wheelchairs and mobility aids?

We will carry up to two pieces of mobility equipment per person free of charge in the aircraft hold subject to capacity of the operating aircraft. Please ensure you have taken out suitable insurance for this equipment as the carrier's liability is limited by the Montreal Convention.

Special permission must be requested when bookings are made for mobility aids over 32kgs because of weight and space restrictions. Due to limited space on the aircraft and for safety reasons motorised mobility aids may only be carried provided the following criteria are all met. Motorised aids must be pre-booked via our Pre Travel Service team.

I have a nut allergy - do you sell nuts on board?

Yes we do sell nuts on-board our flights. If you make Jet2holidays aware of your allergy at the time of booking and also mention this to the crew on boarding the aircraft, we will endeavour to refrain from selling nuts on-board your flight and we will also ask other customers to refrain from eating nut products. We should point out that we cannot guarantee a nut free environment and customers are free to consume their own food on-board.

Do you require middle names on my travel documents?

We do not require middle names on your booking. As long as the first name and surname are spelt correctly on your documents, there will be no issues at the airport.

How and when do I get my tickets?

If you have supplied us with an email address your tickets will be sent direct to your email, 4 weeks before departure. If you have chosen for these to be sent to a postal address your tickets should arrive approximately 3 weeks before departure.

How do I collect/redeem myJet2 points on a Jet2holiday?

Throughout the year we will run incentives to allow you to collect or redeem myJet2 points in conjunction with a Jet2holiday. If you are collecting points these will be added to your myJet2 account 28 days after you return from your holiday. The applicable myJet2 promotion code must be added to your booking at the time of reservation.

What terminal do you fly from?

  • Glasgow, Terminal 2
  • Leeds Bradford, Check-in Hall B
  • Manchester Terminal 1, GROUND LEVEL Check-in
  • Amsterdam Schiphol, Hall 3. NB Self Check-in available: (Hand Baggage customers only)
  • Barcelona, Terminal 2, Zone B
  • Budapest, Terminal 2A
  • Malaga, Arrival into Terminal 2, Departure from Terminal 3
  • Nice, Terminal 1
  • Paris CDG, Terminal 3
  • Tenerife, South
  • Rome Fiumicino, Terminal 3