Arriving at your Jet2holidays destination

How do I get from the airport to my accommodation?

When making your booking you will have a chosen method of transfer and will have received a transfer voucher in your documentation. The transfer voucher gives you details of the company that will transfer you to your accommodation and collect you on return. Please note that you need to take a copy of the transfer voucher with you when you travel.

Jet2holidays.com are not responsible for getting you to your accommodation if you have chosen not to pre-book a transfer.

Accommodation voucher

When booking your jet2holidays.com holiday you will receive an accommodation voucher as part of your holiday voucher pack. Please take this voucher with you when you travel and present it to the Reception staff at your accommodation upon your arrival. Please note that all hotels and apartments require the voucher and will not allow you into your room without a copy.

Emergency services

Jet2holidays.com has a 24hr emergency duty office available to all customers. Details of which are supplied in the holiday confirmation documents you will receive once you have confirmed the holiday.

Does my holiday include a rep service?

Jet2holidays.com include the use of our 24hr duty office, we do not have the services of a resort representative.

Your Safety

The health and safety of our customers is our number one priority at Jet2holidays.com.

Half the fun of going abroad on holiday is to experience a different way of life. UK and Ireland standards are among the highest in the world, and many other countries and resorts still have a long way to go to bring their transport, accommodation and services up to the standard we normally expect.We are working hard to raise the awareness of safety standards overseas to ensure that your holiday is as safe and trouble-free as possible; However we need your help to achieve this, so we ask that you take extra care while you are away. This section has been designed to help you be more aware whilst on holiday so please familiarise yourself and your family with the following precautions - some of them may seem obvious but it’s better to be safe than sorry!

Hotel Accommodation

Balconies

When travelling with young children, make sure they are never left unsupervised on balconies. Do not allow them to climb on balcony railings, and keep balcony furniture away from the railings so that they are not encouraged to climb up.

Glass Panels

Hotels in Turkey are not legally obliged to install safety glass in their windows and doors. Please take care when walking through patio doors as it can be difficult to spot if they are closed.

Bathrooms

As you will be using a bath or shower tray that is unfamiliar to you and bathroom floors are often tiled, please take extra care to ensure you do not slip.

Lifts

Never allow children to travel inside any lift without an accompanying adult. It is prohibited to smoke in the lift and in the event of a fire always use the staircase. Some lifts do not have internal doors resulting in the inside of the lift being exposed to the lift shaft. As the lift travels up and down, a “moving wall” effect is created, please make sure you stand clear of this wall.

Pools, Beaches and Sunbathing

Sun Loungers

When using sun loungers or deck chairs, ensure they are properly set up before use. Please also avoid placing them near to a perimeter wall or next to balcony rails. Please do not reserve sun loungers with towels.

Swimming Pools

Almost all hotels and pools in Turkey do not employ a trained lifeguard. You will therefore need to adopt a sensible attitude at all times and make sure that any children and non-swimmers are continually supervised. Please check that the water is deep enough to dive and that diving is permitted. Take care when walking around the pool, as pool surrounds are often slippery when wet. You should not enter the pool after drinking alcohol.

Here are some tips to ensure safety at all times when using the swimming pool:

• Always check the pool design and layout before getting in
• Find out where the deep and shallow areas are, plus any slopes
• Check for any obstacles in the water such as rocks and ledges
• Never dive from the poolside into less than 1.5m of water and never dive from bridges, rocks or other decorative features
• Do not use the pool if you cannot see the bottom
• Do not swim immediately after eating or drinking

Sunbathing

Build up your tan gradually by minimising your exposure during the first few days of your holidays and avoiding the hours between 11.00hrs and 15.00hrs. Always use a high factor sunscreen lotion offering good protection. Take particular care with children, who should always wear the highest factor sunscreen. It is also advisable that children should cover up with a hat and loose cotton clothing. Please note that you can still burn in the shade so ensure that sun protection is worn at all times and reapplied regularly throughout the day and after swimming. If you burn or get sun stroke please seek medical advice immediately.

Sea and Beaches

It is recommended that you follow any flag warning systems in place on the beach and only swim in the designed areas. Do not swim on your own or at night. Here are a few simple, but important, safety tips:

• Familiarise yourself with the local flag warning system
• Seek local advice on which beaches are the safest
• Check to see if the beach has lifeguards in attendance
• Swim parallel to the shore, within your depth
• Supervise children at all times
• Beware of any “zones” for powerboats, jet skis, etc.

General Safety

Fire Safety

Different counties have different fire safety regulations and procedures. Please familiarise yourself with safety information available in your hotel room, ensuring that you and your family are aware of the nearest exit to your room. It is our policy that every hotel we use complies with the relevant local fire safety laws, however, please note that many foreign hotels, apartments and other holiday accommodation will not meet our own extremely high standards.

Smoking and the Risk of Fire

Please take care when discarding matches and cigarettes, etc. Always use the ashtrays provided. Never throw a cigarette end away carelessly, especially near trees or plants. Please do not smoke in bed.

Gas Safety

If there is a gas cooker in your accommodation, always make sure that it has been turned off properly as you would at home. Many countries’ gas supply comes from bottles and, as an extra precaution, you should turn off the gas supple at the bottleneck when you are not using it. If you smell gas or the use of gas gives rise to any concern, report this immediately to the accommodation owner or manager.

Electrical Appliances

It is dangerous to use electrical appliances when wearing a wet bathing costume on or with bare feet on wet floors. For your own safety, exercise proper caution when handling electrical appliances and supervise closely any children who are doing so. Please report any electrical defects immediately. Also ensure that all appliances you bring with you have the required adaptor and are suitable for the local voltage.

Personal Safety

Please take care of your valuables at all times. If your hotel accommodation offers a safety deposit box service we highly recommend you use it. You will find that most insurance policies will not cover items not kept within a safety deposit box. Most holiday destinations have their share of pickpockets who, if given the opportunity, would be keen to help themselves to your handbag, camera, etc. Only take out with you what you need. Where possible, take traveller’s cheques instead of cash because they can be replaced if you lose them. We strongly recommend you observe any local recommendations regarding personal safety in your hotel or resort.

Children’s Safety

Given the natural curiosity of children, you will probably need to be very aware of what they are up to. Remember that young children should never be left unsupervised, particularly when around the swimming pool, on the balcony, or near the lifts. If there is a children’s playground at your accommodation, your children will need to be supervised at all times.
Before using a cot, as safety requirements vary from country to country, have a look at all vertical bars to make sure they are not more than 10cm apart; check that the mattress fits snugly in the cot base; make sure it is sturdy and that there are no sharp edges; and ensure that if the side bar is adjustable that it is high enough to prevent an infant from climbing out.
Before using a highchair, check that there are no sharp edges to the chair and that it is sturdy and secure.

Food and Drink

The mineral content of the water in Turkey is higher than that you expect back home. It is recommended that you only drink bottled water, ensuring that the cap seal is still in place and where possible avoid ice in drinks.
The tap water is not suitable for drinking. It is very important to drink plenty of water to avoid the effects of dehydration. Always be sure that food is property cooked or properly chilled and that salads and unpeeled fruits have been thoroughly washed. If in doubt, don’t eat it.

Animals

The hygiene and care of animals overseas varies enormously from what you would expect at home. We therefore suggest that you do not feed or play with animals; domestic or wild. If you are bitten or scratched, please report this to your representative and seek assistance immediately.

Road Safety

Due to varying road conditions, we do not recommend moped hire. Seat belts are now fitted in most taxis, minibuses and on exposed seats on coaches. Therefore, we strongly recommend you use them, even if it’s not the law. Don’t forget that most countries drive on the right hand side of the road, therefore make sure you check both ways before crossing roads.

Driving Overseas

Hiring a car on your holiday can be an excellent way to explore the area fully, however, please be aware that driving habits, processes and conditions overseas can differ greatly from those at home. Make sure you are fully aware of the operating instructions of the car and of the local Highway Code before you drive it away. Always wear your seatbelt, keep your luggage in the boot out of site, and never drink and drive!

Scuba Diving

Please note that for scuba diving you must be in a reasonable state of fitness before you dive. A final dive must be completed at least 24 hours before your departure flight. Flying within 24 hours of scuba diving is extremely dangerous due to the pressurisation of the aircraft cabin. Check that your insurance policy covers you for this sport before you dive.

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