What if I make a booking by mistake?
Jet2holidays.com is committed to pay for seats and accommodation at the point of confirmation of a booking, therefore you need to be aware that all bookings made with Jet2holidays.com will have to be paid for.
Should you need to amend or cancel a booking please email our After Sales Support Centre on amendmybooking@jet2holidays.com where you will be advised of the costs.
Who should I contact if I have special requirements?
Jet2holidays.com endeavors to meet the needs of passengers with special requirements, however they cannot be guaranteed. These can fall into 2 categories, medical requirements for example expectant mothers or those with a medical condition, or specific requests for the accommodation you have chosen such as a low floor room. For any special requirements please email our Sales Support Advisors on amendmybooking@jet2holidays.com
Who should I contact if I have a complaint?
At Jet2holidays.com we take every step to ensure excellent customer experience. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address:
The Customer Care Team
Jet2holidays
P O Box 314
Yeadon
Leeds
LS19 9DY
Contact us
| To make a booking | www.jet2holidays.com | or call 0800 408 5599 |
| Hotel/Resort Information | www.jet2holidays.com | or call 0800 408 5599 |
| Transfer Problems | Please see details in the voucher received when booking | |
| Emergency Contact details whilst on holiday | Please see details in the voucher received when booking | |
| Customer Service Issues | amendmybooking@jet2holidays.com | or call 0800 408 5597 |
| Press contact
FOR ENQUIRIES FROM MEMBERS OF THE PRESS ONLY | press@jet2holidays.com | Please note this is solely for queries from members of the press. |
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