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  • You are only allowed one infant per adult (infant is under 2 years). Please amend your search.

    You are only allowed 9 passengers excluding infants (under 2 years). For group bookings of 10 or more, please contact our Group Booking Service free on 0800 408 0774 or click here.

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Customer services and complaints

At Jet2holidays we take every step to ensure excellent customer experience. However should you feel the need to notify us about any aspect of your holiday which did not meet expectations, please contact us in writing at the following address: Customer Service, Jet2holidays, PO Box 284, Leeds, LS11 1GE. Alternatively we can be contacted on email at customerservice@Jet2holidays.com. Complaints must be made within 28 days of your return. If a complaint is made outside of this time we cannot guarantee a comprehensive response as we may not be able to investigate the matter thoroughly.