Planning your trip

Baggage and hand luggage

Outsize baggage and sporting equipment

If you are planning to take part in any sporting activities whilst on your holiday, and wish to take your own equipment with you, you will need to pre-book the space with the airline. Therefore please remember to book for carriage of sporting equipment at the time of making your holiday booking. If the decision is made after you have made your booking please e-mail quoting your booking reference and the number of pieces you wish to carry.

All such items must be pre-booked. is not liable for damage to sports or outsize equipment, including wheelchairs, pushchairs, travel cots and children’s car seats carried, nor is the airline liable for damage to baggage not fit for purpose or damaged by fair wear and tear or replacement of designer baggage.

Essential items

Please ensure you carry essential medications in your hand luggage. Very occasionally flights can be delayed or diverted and, if you have a medical condition, it is particularly sensible to bear this possibility in mind when packing.

Furthermore, passengers travelling with babies would be wise to have extra supplies of necessary infant items in their hand luggage, such as formula milk and nappies.

How should I label and help to safeguard my baggage? do not provide luggage labels, please ensure that you label your own luggage. Disappointments and inconvenience can be minimised if you take heed of the following advice:

Before travel

  • Remove old destination labels from previous flights.
  • Label each bag with your name, flight destination, resort and the name of your accommodation. In addition, label your bag on the inside with your full contact details at your destination.
  • Never pack cash, valuable items, important documents or essential medications in your checked baggage.
  • We strongly advise against packing duty free type purchases in your checked baggage. Spirit and wine bottles may break/split and damage both your belongings and other passengers’ baggage. Furthermore, these items are considered "valuable and attractive" and are, therefore, best carried with you as hand luggage. Please note we will not be liable for breakages or losses of such items.
  • makes great efforts to ensure all luggage is handled with care, but you should know that’s liability for loss, delay or damage to baggage is limited. does not accept liability for fragile, valuable, perishable articles or baggage, which is packed in damaged or unsuitable containers. Nor does accept responsibility for damage caused by fair wear and tear, where baggage is not fit for purpose or replacement of "designer" luggage. We strongly recommend that all passengers obtain adequate travel insurance cover prior to their journey.
  • Lock your baggage if possible, but at the very least, ensure it is securely closed.
  • Use common sense when packing e.g. toiletries should be packed in a waterproof toiletry bag to protect the other contents of your suitcase, non colourfast clothing should be packed in a protective plastic bag within the suitcase.
  • Please note that loose straps or other items hanging from the bag are liable to get caught in the baggage system. If your bag has two handles, we recommend you fasten them together.
  • At check-in, each item of checked baggage will be given a destination tag showing your flight number and you will be provided with a receipt portion. Do not dispose of your checked baggage receipts until you retrieve all checked baggage at your destination airport. No claims will be considered without production of the original bag tag receipt.
  • Never carry unidentified items on behalf of other people.

What items are prohibited in my hand luggage?

The following items are prohibited from being taken into any aircraft cabin as hand luggage:

  • Toys/replica guns
  • Plastic Catapults
  • Knives (regardless of length of blade)
  • Razor blades
  • Scissors
  • Trade tools
  • Darts
  • Metal Cutlery
  • Hypodermic syringes
  • Knitting needles
  • Snooker/Pool cues
  • Sports bats
  • Self heating drinks/food
  • Cigarette lighters
  • Any other item that in our opinion could be used to endanger the aircraft or any of its passengers.

Can I carry firearms?

The carriage of firearms is not permitted on any holiday.

Travel insurance advice

Do I need travel insurance? highly recommend that you take out comprehensive personal travel insurance to cover you for any eventuality whilst on your holiday. Customers can purchase a policy on-line through Travellers Protection Services Ltd. Insurance is available from one day to annual cover, for European or Worldwide travel, including the option for winter sports cover. Remember you must declare any pre-existing health conditions.

Travelling with children

Travelling with infants

A charge of £25 will be levied for the carriage of infants. This will automatically be included in the total holiday price.

Collapsible pushchairs/buggies or children’s car seats up to a total maximum weight of 10kg (for both items) do not form part of the baggage allowance and may be carried free of charge on a limited release basis as checked luggage. There is no concession for Travel Cots. Additional weight will be subject to excess baggage charges. No single item may weigh more than 25kg

Infants under the age of 2 years (on the date of departure) may sit on the knee of a paying adult who has responsibility for that infant. As such, two infants could only travel with two adults who are responsible for their welfare etc. Please note that infants travelling free of charge do not have their own baggage allowance, or seat on the aircraft. can provide the use of cots in most of our accommodation, however there may be a small charge and this must be advised in advance of travel and preferably at the time of booking.

The minimum age for an infant to be carried by is 14 days after birth, however, carriage of very young infants is always strictly at our discretion.

For your family’s convenience, subject to local conditions, collapsible pushchairs/ buggies may be used up to the aircraft steps/air bridge and can be reclaimed immediately upon disembarkation or at Baggage Reclaim, subject to local conditions.

If you are travelling with a baby it is wise to have extra supplies of necessary infant items in your hand baggage, such as formula milk and nappies.

Can I use our car seat for my infant?

Passengers travelling with infants or very young children (aged 6 months to 24 months, or weight 9-18kg) may be able to use their own car type infant seats, subject to its suitability onboard. Car seats must be front facing and of the type that can be properly secured on the aircraft seat by use of the normal aircraft seat lap straps. Any further queries can be answered by contacting our Sales Support Advisors on 0800 408 5597.

Customers wishing to use their own infant car seats must purchase an aircraft seat which will be charged at the appropriate fare. For safety reasons, a window seat will be allocated, wherever possible. Please be advised that with the number and variety of infant car seats available on the market it is not possible for us to guarantee in advance that any particular seat is suitable for use. In the interests of safety, reserves the right to refuse permission for the use of certain types of car seats, details of which are available upon booking. In these circumstances the infant must be carried on the adults lap (under 2 years) or in a seat using the standard lap belt (2 years and over).

Child car seats for use at destinations, may be carried as Outsize checked baggage at no additional cost (subject to its weight, or combined weight with a buggy, not exceeding 10kg), strictly on a limited release basis.

Please note that where Private Taxi transfers have been booked, there will not be a car seat provided for any infant/child and the passengers are required to provide their own.

What if I am travelling with children?

Children under the age of 14 years can only travel if accompanied by a person aged 18 years or over who will take full responsibility for them.

Special needs & mobility assistance

What if I have special needs or a medical condition? will endeavour to meet the requirements of passengers with special needs, for example, expectant mothers, or those with a medical condition, provided they notify us of their special needs at the time of making the booking. This must be done by contacting our Sales Support Advisors before booking your holiday.

How can I ensure I will get the mobility assistance I need?

Level of Assistance

Subject to prior booking, we will arrange with the airline and transfer company for mobility assistance from the check-in desk until the baggage reclaim area at the destination airport. Sometimes the level of assistance is limited to what the airport is able to provide. do not provide mobility assistance ourselves but rely on specialist 3rd parties, often appointed by the airport authorities and so it is important that we know your requirements as early as possible. Assistance from the car park to the check-in desk, or from the Baggage Reclaim area to the car park, should be booked directly with the airport concerned.

Booking methods for mobility assistance

Please contact our Sales Support Advisors on 0800 408 5597 or alternatively e-mail

Wheelchairs/Mobility Aids

Carriage of mobility aids

In addition to the free of charge baggage allowance, can request that the airline carry free of charge in the aircraft hold, one lightweight, foldable, manual wheelchair per passenger.

Restrictions apply therefore you will need to apply in advance by contacting our Sales Support Advisors on 0800 408 5597 or alternatively email Please ensure that you have checked suitability of your chosen accommodation for wheelchair access.

Flight check-in

For all flights, passengers are required to check-in a minimum of 2hrs prior to the scheduled departure time of the flight so that we can ensure you receive the pre-booked assistance and are taken to the aircraft in plenty of time.

Am I fit to fly and fit to travel?

It is your responsibility to be reasonably satisfied that you are medically fit to fly and to travel and/or that all precautions recommended by your doctor are in fact taken before, during and after your holiday. If in doubt, we recommend that professional medical advice is sought before booking. It is of course in your interests to remember to ensure that you notify your travel insurer about any pre-existing medical conditions.

Expectant mothers

Can expectant mothers travel?

There are no special restrictions on pregnant women travelling up to and including the 27th week of pregnancy. Between the 28th and 34th week of pregnancy airline travel will only be permitted with a doctor’s certificate confirming the stage of pregnancy and fitness to fly. Expectant mothers of 34 weeks or more on the return flight will not be permitted to fly under any circumstances.

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