Last updated: 9 April 2021, 11:00
Because of the continued uncertainty following the release of the Global Travel Taskforce framework, it’s with a heavy heart that we’ve taken the decision to extend the suspension of flights and holidays up to and including 23 June 2021.
If you’re affected by any programme changes, we’ll automatically cancel your booking with a full refund and our team of travel experts will be in touch to help you book your summer getaway for later in the year.
We’ve received praise from customers, consumer organisations, media and independent travel agents for our industry-leading and prompt refunding of over £1bn to customers whose travel plans have been affected by programme changes during the pandemic, and we’ll continue this customer-first approach. Unlike many other companies, we’ll refund customers if they want their money back and we won’t force them to accept refund credit notes.
It’s been over a year since international travel was first suspended because of the pandemic. Much has been achieved in that time, making it even more frustrating that we’re still to receive a clear framework on how to restart international travel. We know it can be done, in a safe and secure way, and we’ll continue to support the government to achieve this.