Senses Palmanova

This hotel "looked the part" - it is not. First room we had , was not what we paid for (cost a lot of money for 7 days). the shower was filthy dirty (video taken) and the mirror was filthy ( told reception to clean it- which they did. we complained in the first 20 minutes. hotel wanted us to pay 60 euros for an upgrade... Other customers who asked to move were not asked for the 60 euros, different standards for who you are then... They wanted our credit card, when we refused they wanted 150 euros, again other customers were not asked for this. 10 euro for a "dog" towel to use around the pool. still do not understand why you have to pay for this ! never had to do this before.. The food was shocking, especially for a 4 star plus hotel, (Mmm) had better and more choice from 3 star hotels.,loads of complaints that there was very little choice of food, and it was COLD. we eventually received part of our money back for this, but our spending money now had to be used to eat out - this is unacceptable. The staff left drinking glasses and cutlery out all night, birds would swoop in, land on the tables and pooh on the chairs. The snack bar (10.00 - 18 00) was never open the 7 days I was there, nor was the roof top bar, but it was stocked up!! This is false advertising. you have to walk through another restaurant to get to the beach, we felt rather uncomfortable at this, as did other holiday makers. Our second room, which took 3 hours of out time to move, (not including the phone calls to Jet 2, who did not return our call, as advised. Spent hours on the phone to them from Mon - Wed, again unacceptable). with no help from the staff, until my sister had to ask, up and down lifts etc, lifts which are not large enough to accommodate this hotel, you may get 4 people in, without a suitcase etc, the shower leaked and 2 wall sockets did now work, this shower was never cleaned daily either. An item of my clothing was taken, I found the cleaners and recovered my item - no one seems to speak English either - i did not even bother to advise the reception, they were of little help, i found them mostly rude and too busy taken selfies of themselves. Not a place I would ever go back to, trust me, you do not want to go this hotel, it is a rip off and not as advertised, all aesthetics. I even watched (photo of this) a cleaner scrub down the pool area, plunge her dirty buckets into one of the pools to rinse off the floor she just cleaned - could not believe my eyes.-

Lovely Hotel with really good standard of rooms and facilities in an ideal location. Only complaint was the evening meals were not to my liking, for this standard of hotel I expected a better variety than what was on offer.

Fantastic location very clean staff very friendly would reccomend a stay here close to beach and food places entertament on but bars close by wanted to go with family but adults only we stayed in king swin up room very nice would higley reccomed these rooms

Clean pools, they were cleaned every night or morning. Lovely large rooms with very good beds. Staff very helpful and location could not be better. A good few english tv channels and fantastic shower. Breakfast had lots of options although evening meal didnt.

Excellent can’t fault a thing staff lovely best sleep we have had at any hotel food lovely Location amazing entertainment typical hotel stuff towels at pool just a fantastic hotel it’s my second stay there and will be back

Nice hotel stayed April little but out of season quite cold good location food not great spa nice but small pool nice but water very cold staff friendly but some not very helpful rooms nice think it's a bit odd that all people staying at the hotel cant use the roof should be able to use all the facilities needs some improvements

Beautiful adults only hotel. Room on 4th floor with stunning sea views, and beautiful views in the evening over the spectacularly lit pool area. Amazing huge comfortable bed. Wonderful buffet breakfast with a vast choice for all Europeans. Palma Nova is a lovely resort with great nightlife if you want it, or relax at the hotel with the evening entertainment. Great bars, and loads of restaurants to choose from and to suit all budgets.

Hotel was very nice in great location close to the beach. Lots of sun loungers available. Staff very friendly. Only negatives would be the old safe that you need to get a key from reception and pay €20 deposit. A digital safe like other hotels would be good. Also the breakfast is good except for the selection of cereals. The spa was ok but the water was too cold and steam room was not working