PortBlue Club Pollentia Resort

The positives first. Lexi our cleaner who was so kind, friendly and helpful. She is a credit to the place and deserves all the rewards she can get. Monica in the main restaurant, who made good friends with our kids and was the model of a kind, warm professional. And Carmen, also in the main restaurant, who is the hardest working and most cheerful person I've seen in a restaurant. The resort is beautiful, well-designed and well-maintained. The food in the restaurants was on the whole very good quality and good value - the only negative were the snacks at the pool bar which was a small selection of quite depressing short-cut food. The negatives: it was just so, so crowded. Although the pool rules show you're not allowed to reserve loungers, on the only two occasions we wanted to hang by the pool every single lounger was reserved (two hundred of them perhaps), by about 10am, and all day long. So we didn't really spend much time in the resort after that, just ate breakfast there before going out for a quick drive to one of the beautiful nearby beaches. We didn't use the Adults Only restaurant or spa as we wanted to hang out with our kids, but in all honestly we were put off from using the spa by the ridiculously high price of E70 for a massage :D No welcome/info pack? On check-in, we were told how to get pool towels and connect to wifi, and given a piece of paper with the dining times on it. Other resorts provide maps, 'how to' info, room service menus, instructions for TV, door locking, laundry, phone numbers...but there was none of this which was a real shame. The hotel manager, whom I encountered a couple of times on the enquiry desk when I had questions about these things, was also quite brusque and almost rude, I didn't get her name unfortunately. The breakfast and evening buffet were very very good, and the evening buffet was good value. But again, because it was so busy we tended to eat out most nights and only ate in 3 times. The room itself was quite comfortable, but we've stayed in lower cost accommodation in other Spanish resorts and had a lot more for our money. There was no kitchen area and only a tiny fridge, very small shower/toilet, and a double room really needs a proper double bed in my book - not two hard singles. We were also kept awake most nights by people coming back from the bar. So, we were impressed with the resort itself, but it was far too busy and we really only used it to sleep and eat breakfast.

We spent 4 days at this resort. We used the adult only pool and restaurant for the entire time we were there. Although the hotel was very busy, there was plenty of staff to look after you and we never had any issues finding a spot by the pool or a table in the restaurant.

We have just returned from the Club Pollentia resort - our eighth visit! We normally visit over Spring Bank holiday (end of May) when the weather is a little cooler and we noticed the difference this time. There were fewer triathletes and cyclists (probably as a result of the warmer weather) and more families. We absolutely love Pollensa as a resort and this hotel is situated between Pollensa and Alcudia - not directly on the beach, but fine if you can cycle/walk and also very interesting as it is in a conservation area with lots of wild birds, flora and fauna. In terms of feedback: the resort is beautifully landscaped and accommodation is in either single storey of two-storey blocks. There is an "adult only" zone, which accommodates holiday makers who want a more peaceful time. There are two "adult only" pools, although these did not seem to be "policed" very well. I enjoy swimming and was frustrated that the enforcement of wearing swimming caps seemed far more rigorous than the application of the adult only policy. Children regularly used the adult only zones and restaurant, which was irritating at times (we went as a couple). At mealtimes in the adult restaurant, children under 12 years of age were allowed in and weren't supervised particularly well by their parents. As the restaurant was buffet style, this was off-putting, as some children had a habit of picking up food and then putting it back on display (gross!) The staff at the resort were universally friendly and helpful and very responsive to clients. We were given a complimentary bottle of wine on arrival as valued repeat customers, which was a really nice touch. Some reviewers have complained about the location of the hotel and accessibility to a beach. If you want easy access to a sandy beach, this is probably not the resort for you. A walk into Pollensa takes around 45 minutes, Alcudia town takes about 40 minutes. There is a regular bus service and the hotel does offer a shuttle service, but we didn't use this. We like the resort because it offers the freedom of having your own room with facilities such as a fridge and tv, and the option of dining in the restaurant. The space/footprint of the grounds is generous, so you can enjoy a pleasant walk in the landscaped grounds without having to leave the complex. There's an excellent bike hire shop on site with a wide range of mountain bikes and road bikes - for both amateur cyclists and professionals. We LOVE this place :)

Went at end of February so was quite quiet which was great as was there to get some training in on the bike ! Hotel staff were great and not one issue ...Theres even shops in the resort which stock the basics . Will definitely stay at the resort again without hesitation

Adults area of hotel was great. Pool was busy so so difficult to get a good seat. People reserved loungers from before 8am with towels and then proceeded to not use the lounger which was annoying. Maris rooms adequate. Food was spectacular. Good choice of buffet. Well worth doing the breakfast and dinner option as all inclusive removed needing to pay extra. Great trip for people wanting to relax, eat well and get a good value summer break !

This was our 3rd consecutive holiday at this hotel and the best yet. The new owners have continued to provide excellent food , drink, and facilities and the new Spa is brilliant. The staff most of we regognise from previous years provide excellent and friendly service. Despite the hotel been full we had no issues with getting a table at meal times and there were also enough staff to order drinks from. For an all inclusive package the food and drink provided is excellent .

nice place with very good barstaff and servive in the resteraunts. main pool is large and very busy. adults pool is quiet but sometimes struggled to get sun beds. the big disappointment for us was the entertainment was poor. the entertainment team work really hard but it was all too repetative. the acts that were on were second rate and most nights we left to go to the adults area where they had alternative entertainment which was ok. all in all a nice holiday but would'nt recommend.

We spent a wonderful 10 days at this resort. All the staff were brilliant, especially the Animation Team, who were always bright and cheerful. The dancing in the evening shows was very good.. Food was great but 'All Inclusive' becomes boring after a few days, so this hotel could do with a good 'A La Carte' restaurant, then it would be perfect. The Maris rooms are a bit on the small side, but always spotless and as we only slept and showered there, it wasn't an issue.

this is the 5th time we've been here so that speaks for itself. We find all we want - R&R, sun, activities or not, entertainment or not, local shopping/markets, good transport system, good food, clean comfortable accommodation, friendly and helpful staff and service - what's not to like!

Second time at The(Adult Only) Maris Rooms Apartments. I recommend a quiet room, first floor facing the nature reserve and mountains. Take a travel iron and tea/coffee making kit. They are not provided. We also take cheap, soft pillow as the pillows are hard. A great all-inclusive hotel/resort with lots to do if you like sport or just relaxing. There is a small shop on site, but no other shops/bars within walking distance. Excellent food and drink, lovely friendly staff. We will be back!!!

Wonderful could not fault anything . great room, excellent food , kids club added bonus , helpful staff . we went half board next time full board as food so good. If you're into drinks and icecreams all inclusive might suit better as they can be pricy.

As a cycling group of 20+ coming back to club pollentia after first staying here in oct 2014 i expected the same great experience , it surpassed my expectations. the whole experience staying there was fantastic from the accommodation (village +) to the staff, facilities and just the whole ambiance that this hotel has. Also they have upgraded the spa facilities to a very high standard and obviously have invested a lot of money there.. would recommend to anyone family , couples, sports stay etc they have separate bars/pools for adults only , this hotel really does have the lot with a very friendly staff, cant wait to go back.