Riosol Hotel

The main problem for us was the room that we were put it, it was outdated and in need of a refurbish, the bathroom was in a terrible state with cracks in the floor and the bedroom had bugs splatted on the wall, although most of the rooms faced out to the sea, we got put in a room round the side which looked onto a building site. There was alot of ants in the room aswell. We ended up paying to get moved into a premium room because we couldnt stay in that room for the whole holiday. We were told that the standard rooms were getting refurbished so it was luck of were you get put, not sure that its fair that two people can pay for a standard room and one gets a refurbished one with a view whereas someone else gets put in a room thats not been refurbished and a view of a building site, I feel that these rooms should be cheaper. The good points about this hotel is the food and the staff. The food was always good quality with plenty of choice and the staff were very friendly, especially the chefs who cooked the fresh meat and fish.

returned to this hotel after three years. New lift-broke down while we were there. New VIP sunroof pool lounge area-charge 20 euros per person per day-deserted. Hotel room was at the back-view poor. Smelt appallingly. Rubbish skips directly below. View of a building site. Rooms in need of a lick of paint. Balcony s not swept/cleaned in the 12 days we were there. Wont be returning in a hurry-shame as views from other side of hotel (where we were last time) are stunning

The staff at this hotel were miserable and the food was awful this was the worst hotel I have stayed in with Jet2. It was expensive for such a poor all inclusive holiday. Also being so far from the beach and shopping centre it was taxis everywhere. Would I return? Not on your Nelly

Fourth time at the Riosol. Lovely apartment with huge balcony with views to the harbour and up to Puerto Rico town. Handy for the Europa Centre with great bars and entertainment. Maids in 5 days out of 7 and kept apartment in tip top condition.

We’ve been going to this hotel for the last 6 times in Puerto Rico we would not think about going anywhere else it has the best view on the island in my opinion the rooms are great clean and f tidy and well looked after the staff are very helpful and knowledgeable there are a few steps but the lifts have been renewed and work very well

we have stayed here a few times. Lovely location. Lovely rooms, friendly staff. Lovely view over Puerto Rico. A short 3 minute walk to Europa Centre where there is a good choice of restaurants. Good value for mone.

Had a great holiday . The food in the hotel was not to our taste so we ate out every day did not have fare to go the Europa center is just a few minutes walk went to the Phoenix for breakfast witch was very good and not expensive and for dinner went to Toro negro witch was excellent could not falt the food .

Loved this hotel I was with my mother so was initially worried, did not need to be friendly staff so helpful. The appartment we had was amazing will definately go back hopefully to the same appartment 5 stars

Friendly helpful staff. Great locations. Well maintained and clean apartments. Lots of space in balconies for sun bathing if you don't fancy the pool area. Food is great in restaurant. Fresh bedding twice a week and fresh towels every day.

Fantastic hotel apartment Puerto Rico Gran Canaria.Friendly staff fantastic apartment very clean and well supplied with all necessary equipment in kitchen.Cleaning staff very good.Outstandingveiws over town to beach.Lifts not operational while there but was not a problem as we are both fit and enjoyed the exercise.Hotel did supply a car pick up service from apartment and also to drive you to local beach and back.We did use this as we had a hire car.Would definitely go back there.Best place I’ve stayed in on several trips to the island.Jet2tours staff all very helpful and so friendly, what a great work ethos that company has.Will definitely book them again.

Hotel is undergoing a facelift and the signs are it’ll be brilliant when finished . However , felt let down by Jet2 in not informing clients until after booking that there were no lifts in operation. This should of been disclosed at the time of viewing any property in the form of an errata to make customers aware of such inconveniences .

The hotel will be very nice when the renovation work is complete the food was very good There was no lifts at all we had to walk up78 steps to get to the pool bar and restaurantThe tower Crain was swinging over our balcony allday my opinion the hotel should be closed till work complete

Had an amazing time. The hotel is great, it's very clean had the cleaners in 5 timestimes. The food was great, we was all inclusive, the snacks was great, they was made fresh to order. The drinks was ok, plenty of choice on the all inclusive, cocktails, beer wine water spirits even had silica 😀. The pool area is great with plenty going on for kids and adults. Night time entertainment every night that was good. There is a pub in the hotel, Captain Hadocks, a nice pub but not in the all inclusive although it is too brands so you get a decent drink.. Adrian and Alexander behind the bar will look after you, so friendly and chatty. We met so many nice people every one was so friendly, you could go here on your own and still meet so many friendly staff and holiday makers. Eddy on reception so friendly and helpful. The safe was free, ours was locked when we got there, but we told reception they got the safe man out and it was fixed within an hoyr. Great work Riosol we can't wait to come back. There is work going on at the moment but it didn't interfere with our holiday, there was no lift ready, but a man with a buggy helps you with your luggage or if you can't manage the stairs. But all in all had a fantastic time.