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Speak to one of our travel experts in our UK Call Centre:
Please only call a number listed on our website or you can find a travel agent near you.
Your wellbeing is top priority, so expect to see some new measures to keep you safe and sound.
Our airport partners have all been busy stepping up cleaning procedures, limiting terminal access and prepping spaces so you can keep a safe distance where possible. You might see hygiene stations to use throughout too.
New safety measures might include temperature checks and changes to how you move around the airport, so keep your eyes peeled for instructions. Our friendly team will be there too and happy to help as always.
If you’ve checked in online, head straight to our self-service kiosks. That way, just one touch on screen and you’re done. If you’re using our check-in desks, they’ve now been fitted with protective screens.
There are extra things we need to check these days, so keep everything to hand and make sure everyone in your party has their own documents ready to show. You’ll need to have passports open at the photo page, lift your mask so we know it’s you, then scan your own boarding pass.
You’ll board the plane in smaller groups than normal, so please bear with us as we get you safely settled in. Things may be a little slower, but there’s no need to rush, you’re on holiday after all.
As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in order to be allowed to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.
Rules around those that can’t wear masks may vary abroad too. For destination specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.
It’s a good idea to arrive a little earlier than usual in case there are extra safety measures in place as you enter the airport. Take a look at the latest information on your departure airport’s website before you set off.
It depends which airport you’re flying from, so it’s worth familiarising yourself with what to expect by checking your departure airport’s website before you travel. Some airports might have things like temperature scanning in place.
Yes, you can still take your usual 10kg hand luggage onboard. But we can check your hand luggage into the hold for free if you like – that way we’ll keep things as contact-free as possible on the plane. As our Cabin Crew will be giving you as much space as possible, if you take your hand luggage onboard, they won’t be able to help you put it in the overhead lockers for now.
There’ll be clear signage showing you where to keep your distance from others when queuing. At the check-in desks, we’ve also fitted protective screens for your safety. And our friendly team will still be around to help, but they’ll give you plenty of space to keep you safe.
It depends which airport you’re flying from, so it’s worth familiarising yourself with what to expect by checking your departure airport’s website before you travel. But expect to see things like changes to the way you queue or going through security checks in smaller groups.
Yes, you can take your child’s collapsible pushchair to the steps of the plane where our team will put it into the hold as normal. Remember, it must weigh less than 10kg.
You’ll board the plane in smaller groups to reduce close contact with other people as possible. That means rather than queueing, you can sit back and relax until your group is called up. At the boarding gate, everyone will have to show their own passport and boarding pass. You’ll also need to lift your face mask so we can check it’s you and then you’ll scan your own pass to keep things touch-free. To help give everyone a bit of space when getting off the plane, you’ll leave row by row. You must stay seated with your face mask on until we ask your row to stand up and leave.
From time to time, the health authorities of any country may choose to carry out random medical screening of arriving or departing passengers, which can include COVID-19 testing. Although this is rare, any extra checks could just include individuals, or occasionally a full flight. These instances are random and can happen to any customer, on any airline and in any country. As long as you’ve completed all the standard entry procedures for the country you’re arriving into and follow the advice of the local health authorities, you shouldn’t experience any problems if this happens to you. And these checks will be done as quickly as possible. It’s worth checking here before you travel, just in case we have any up-to-date information around this that we can share.
Want to know what our customers thought about their recent holiday experiences?
You can take a look at some of the lovely things they’ve had to say about their trips.
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