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0800 408 0778

Call today from 8am - 11pm

Speak to one of our travel experts in our UK Call Centre

Monday to Friday: 8am - 11pm

Saturday: 8:30am - 8pm

Sunday: 9am - 9pm

Contact Us

Choose a department to contact

Whatever you need to ask us, our friendly teams will be delighted to help. Simply choose the department that best matches your needs to see their full contact details.






Select a department:

Sales Team

Sales Team


You can contact the Sales Team on 0800 408 0778


Opening Hours

Monday to Friday: 8am - 11pm

Saturday: 8.30am - 8pm

Sunday: 9am - 8pm

Group Bookings

Group Bookings


For help making a Group Booking, call our dedicated team on 0800 408 0774.


Opening Hours

Monday to Friday: 8am - 7pm

Saturday: 8.30am - 5.30pm

Sunday: 10am - 5pm


If you have an existing Group booking and would like to make any amendments or have any further questions or requests, please contact our Pre Travel Services Team on 0333 300 0737.


Opening Hours

Monday to Friday: 8am - 9pm

Saturday and Sunday: 9am - 6pm

Pre Travel Services

Pre Travel Services


If you wish to amend your forthcoming Jet2Villas booking, including Group bookings, please call Pre Travel Services on 0333 300 0737.


Opening Hours

Monday to Friday: 8am - 9pm

Saturday and Sunday: 9am - 6pm


For general enquiries or questions about an upcoming Jet2Villas booking, please visit our comprehensive FAQ section here - www.jet2holidays.com/villas/faqs. If you can't find the answer you're looking for and wish to ask a question, please call us on 0333 300 0737 or email us at pretravelenquiries@jet2holidays.com


You can make some changes to your booking online by logging in to the Manage My Booking section of our website here - Manage My Booking. The changes you can make online are: Cancellations (outside of 10 weeks to departure), adding travel essentials such as reserved seating and in-flight meals, amending contact details, correcting spelling errors (up to 3 letters), and re-sending documents.


Cancellations

If you wish to cancel your Jet2holidays booking please email cancellations@jet2holidays.com


Flight Only

For all enquiries relating to flight-only bookings with Jet2.com, please call 0333 300 0042. This is a UK number and will be charged at your network operator’s rate (which could be included in your bundled minutes with some networks).

Special Assistance

Special Assistance


If any member of your party needs Special Assistance at the airport or in resort, please contact our dedicated special assistance department on 0800 408 5591 or +44 (0) 203 059 8337 from outside the UK.


Opening Hours

Monday to Friday: 8am - 9pm

Saturday and Sunday: 9am - 6pm

24/7 In Resort Helpline

In Resort 24/7 Customer Emergency Helpline


If you are on holiday and require medical attention or have an emergency please contact our helpline on 0044 113 387 9501, 24 hours a day, 7 days a week.

Operations Department

Operations Department


If the Jet2Villas Operations Department have contacted you about your upcoming holiday and you'd like to talk to them, please call 0800 408 7391


Opening Hours

Monday to Friday: 8am - 7pm

Saturday: 9am - 6pm

Sunday: Closed

We have normal opening times on bank holidays.

Or email: operations@jet2holidays.com

Post Departure Services

Post Departure Customer Services


If you wish to contact us when you return from your villa holiday, you can do so by emailing our Customer Service Team on customerservice@jet2holidays.com.

(Please ensure you include your booking reference number (xxxxxx/xxx) along with any evidence you have to support your case).

For full details on our complaints procedures, please see our FAQs.

Press Office

Press Office


For media enquiries call the Press Office Team on 0113 243 1355.

Or email: pressoffice@Jet2.com

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