Managing your flight booking: Your booking confirmation shows your holiday booking reference number, which consists of six numbers followed by a forward slash, a W or S depending on whether it is a winter or summer booking and then the year of travel followed by an H (for example 222222/S12H). Log on to www.Jet2holidays.comand follow the link for "Manage my booking - Check-in Online" on the top right hand side of the page to choose from many extras, and check-in online to make your flight even more enjoyable. Please make sure you are using your holiday booking reference from the booking confirmation. You will need passport details for all travelling passengers to check-in online. For a small charge, you can select your preferred seats online, including extra leg room seats. We also have the option of seating together where your seats are guaranteed to be together, although these may be separated by an aisle. If this option is not suitable for you then you may want to choose specific seat numbers for you and your party. This is generally available between 28 days and 5 days before departure. If you do not wish to choose your seats online before you fly, seats will be allocated on a first come, first served basis either during the online process or at the check-in desk. Please note that, for safety reasons, emergency exit seats are only suitable for able-bodied adults as the occupants may be called upon to assist the crew in the unlikely event of an emergency. We cannot allow children or infants in these seats and that children/infants must be seated with their parents or guardians on the flight. Please note that flight crew reserve the right to move any one they feel is unsuitable to sit in these seats.
Check-in time: Passengers are required to check-in a minimum of 2 hours prior to the scheduled departure time of the flight. All flight times are local and in 24 hour clock. We recommend that you recheck your flight times between 1 and 3 days prior to travelling. In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. If you change your contact details, you must notify us quoting your booking reference.
Travelling with infants: Infants under the age of 2 years (on the date of departure) must sit on the knee of a paying adult who has responsibility for that infant. As such, two infants could only travel with two adults who are responsible for their welfare etc. Please note that infants do not have their own baggage allowance, or seat on the aircraft. The minimum age for an infant to be carried by Jet2holidays is 14 days after birth; however, carriage of very young infants is always strictly at our discretion. For your family's convenience, subject to local conditions, collapsible pushchairs/ buggies may be used up to the aircraft steps/air bridge and can be reclaimed immediately upon disembarkation or at Baggage Reclaim, subject to local conditions.
Travelling with children: Children under the age of 14 years can only travel if accompanied by a person aged 18 years or over who will take full responsibility for them.
Hand baggage allowance: You are permitted one small piece of hand baggage of not more than 10kg and dimensions not in excess of 56x45x25cm. It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa. The following items are prohibited from being taken into any aircraft cabin as hand baggage; toys/replica guns, plastic catapults, knives (regardless of length of blade), razor blades, scissors, trade tools, darts, metal cutlery, hypodermic syringes, knitting needles, snooker/pool cues, sports bats, self heating drinks/food, cigarette lighters, firearms, or any other item that, in the opinion of Jet2.com, could be used to endanger the aircraft or any of its passengers.
Checked in baggage allowance: Baggage allowances may vary depending on the type of holiday you have booked, and are subject to change. When booking through our website your baggage allowance will be shown to you at time of booking. When using our brochure please check at the time of booking. Many Jet2holidays packages provide customers (excluding infants) with 1 piece of checked-in baggage included in the holiday price, which is an allowance of 22kgs. Up to 2 additional bags, each with 22kg allowance, can be pre-purchased for an additional cost before the day of departure. Some Jet2holidays packages, including City Breaks, provide no checked-in baggage allowance, but instead customers can purchase checked-in baggage of up to 3 bags to a maximum allowance of 66kgs (22kg per bag). Subject to availability and at Jet2.com's discretion you may check-in excess baggage, which will be subject to an extra charge.
Sporting/outsize equipment: Golf bags and ski equipment - charges are 30.00 GBP/ 40 EUR/ 58CHF/ 1060CZK/ 165PLN per flight for each item up to 20kg. Other outsize items e.g. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. Alternatively, standard excess baggage charges will apply.
You may also need to arrange a private transfer as many of our transfer providers are unable to accept golf bags or other outsize equipment on the shuttle transfer coaches. Any private transfer would be at your own cost. Please contact our Pre-Travel Services team to discuss the charges and requirement for golf and other outsize equipment.
Buggies/pushchairs/car seats: Lightweight collapsible pushchairs/buggies and child car seats, up to a combined maximum weight of 10kg may be carried free of charge strictly on a limited release basis. Additional weight will be subject to standard excess baggage charges. No single item may weigh more than 32kg.
Essential items: Please ensure you carry essential medications for the duration of your holiday in your hand baggage. Please be aware that essential liquid medication in quantities over 100ml must be certified as authentic by a Doctor's letter and must be presented in the original container. Customers travelling with babies should take extra supplies of necessary infant items in their hand baggage such as formula milk (subject to airport security restrictions on fluids) and nappies. Baby milk and foods must be tasted by the responsible adult.
Flight delays or diversions: If your outbound or return flight is delayed, we will, wherever reasonably practicable, keep you informed and provide meals and refreshments in a reasonable relation to the waiting time for a delay of 2 hours for flights under 1500km, 3 hours for flights between 1500km and 3000km and 4 hours for all other flights depending on airport facilities. For a delay of over 12 hours or where an overnight stay is necessary we will provide overnight accommodation if possible. If any delay is over 5 hours you are entitled to cancel your flight and receive reimbursement of the flight element of your holiday cost only. This does not extend to any reimbursement of other elements of your holiday cost.
Aircraft and flight time changes: In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight. Please note that our main airline Jet2.com but we may occasionally be obliged to change the type or model of aircraft it operates for a particular flight without advance warning or temporarily supplement its fleet with aircraft operated for its benefit by another airline, in which clase you may become subject to that airline's specific terms and conditions of carriage. Any such change will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change under our Terms and Conditions. Flight times detailed on your booking confirmation may be subject to change and will only be confirmed on your Flight Voucher. We will always do our best to inform you in advance of changes to any of the above circumstances where possible.
Fast Track Security: free fast track security on your outbound journey is included from some UK departure airports when you book an 'Indulgent Escapes' holiday departing 1 May to 31 October 2013. Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the Jet2.com customer service desk at your departure airport to collect your pass. Please note that not all UK airports provide this service, or may provide on a seasonal basis only. We reserve the right to withdraw the fast track security availability at our discretion.
Family Bookings: Where you have booked any Experience More, Family Favourites or Family Luxe holiday for at least one adult and one child (please see each individual hotel entry for the age range of a child) (“Family Booking”), you will receive a voucher with your booking confirmation entitling each child in your booking aged 2-10 years old to an activity book at check-in, where you present the voucher. This offer is subject to availability on check-in and valid Summer 2013 only.
You will also receive vouchers with your Family Booking confirmation for discounts on selected in-flight food and drink ( valid Summer 2013 only) and selected in-flight children’s gifts/toys (valid Summer 2013 and Summer 2014 only) as follows: Experience More holiday (15% discount), a Family Favourites holiday (15% discount) or Family Luxe holiday (20% discount). The discounted products are subject to availability on each flight.
These Family Booking offers are valid as stated above and until such time Jet2holidays.com withdraws the offer. Jet2holidays.com reserves the right to amend or remove this promotion at any time prior to customer booking.
Kids eat Half Price: Promotion is valid for pre-ordered in-flight meals on selected routes only, available as part of the booking and ‘Manage my Booking’ process. Jet2holidays.com reserves the right to amend or remove this promotion at any time prior to customer booking.
Passports, visas and immigration requirements: Your specific passport, visa and other immigration requirements are your responsibility. We advise that you confirm these with the relevant Embassies and/or Consulates well in advance of booking, to avoid any delays on the day of departure. We will be happy to offer you whatever advice we can on passport/visa requirements.
British Citizens will need a full 10 year passport to travel to the destinations we feature and are generally required to have 6 months remaining on it after the scheduled date of return. Children are required to have their own passport. The name on your passport must match the name on your ticket, otherwise you may not be able to travel or your travel insurance may become invalid. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket. An amendment fee will be applicable for this service.
Please note that in Portugal, all minors under the age of 18 must be accompanied by a parent or guardian, or carry a letter of authorisation from said parent or guardian. For further advice, please refer the Portuguese Embassy London’s website at http://portugal.embassyhomepage.com/index.htm. If you are reading a brochure, please also refer to our website terms and conditions for further up to date information from time to time.
We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements. For further advice in relation to passport and/or visa requirements, we recommend that you also refer to the Foreign & Commonwealth Office (FCO) website at www.fco.gov.uk/, or the Passport Service’s website at www.ips.gov.uk.
Health and medical advice: Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following sources: www.fco.gov.uk (see the “Know Before You Go” section of the website); www.hpa.org.uk; www.nathnac.org.uk; your GP; or a specialist clinic. Whilst many Western European destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to other destinations are recommended to seek advice from the sources mentioned above. The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information by calling 0845 850 2829 or visit the FCO website: www.fco.gov.uk/.
Travel insurance: Jet2holidays highly recommends that you take out comprehensive personal travel insurance to cover you for any eventuality whilst on your holiday. Customers can purchase a policy on-line through UK General, via the link on the “Holiday Extras” page on our website.
As with all travel insurance policies, Jet2 Holiday Insurance contains certain restrictions. In order to qualify for this insurance policy you must be under the age of 65 at the time of purchase and be a resident of the United Kingdom. The policy does not cover any pre-existing medical conditions. If you are taking any medication, have been hospitalised in the previous 12 month period or are under observation or investigation for an undiagnosed medical complaint we advise that you look for a specialised insurance policy to ensure you are adequately insured.