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    You are only allowed 9 passengers excluding infants (under 2 years). For group bookings of 10 or more, please contact our Group Booking Service free on 0800 408 0774 or click here.

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FAQs - Page 1

Please also refer to our Essential Holiday Info for extra advice regarding your holiday

How can I pay my balance?

Your balance is required 10 weeks prior to your departure. This will automatically be taken from the card that you used to pay your deposit with. Should this process fail we will email you to advise you.

If you wish to make payments towards your balance, pay your balance early or change the card in which you are paying your final balance with, you can do so by calling 0800 408 5597 or by logging on to the Manage My Booking link here. Enter your Jet2holidays booking reference number, surname and departure date. Once logged on to your booking please select Make a Payment.

Do I need to provide Advanced Passenger Information (API) before I fly?

With a Jet2 package holiday we do not require any passport information prior to your departure.We will collect this information upon check in at the airport or if you choose to check in online. For New York bookings we will ask for all customers’ dates of birth at the time of booking.

What happens if I wish to cancel my holiday?

The lead name of your holiday must cancel the booking by contacting us by telephone, email or by written letter. The charges shown below apply from the date we receive the notification at our offices. In order to cover our expected losses from the cancellation of the booking, there is a set scale of charges which must be paid:

Period before departure within which notice of cancellation is received % of total booking price retained by Jet2holidays
70 days or more Loss of deposit
69-57 days 30% (if greater than deposit)
56-43 days 50%
42-29 days 70%
28-15 days 90%
14 days or less 100%

Can I make changes to my holiday once I have made a booking and what are the charges?

The lead name is permitted to make changes to the booking subject to availability at the time of the change. Unfortunately we do not permit changes to all the names on the booking, at least one of the customers (over 18) on the original booking must remain. Any changes are subject to an amendment fee, plus any increase in cost. The amendment fee is payable per person and  will be advised at the time of the change. For current admin fees please see below. This is payable at the time of the change and is non-refundable. You are unable to make any changes once you have checked in online. Certain changes are not permitted within 21 days of departure.

70+ Days 69-57 56-43 42-29 28-15 14 and under
Name £40 £40 £50 £50 £50 £150
DOB Changes £20 £20 £20 £20 £20 £20
Date/Duration or Airport Changes £40 £40 £50 £50 £75 £150
Accom Changes £40 £40 £50 £50 £75* Applicable Canx Fees
Board/Room Changes £40 £40 £50 £50 £50 £150*
* Plus any additional charges from accom provider.

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost.

What is my hand baggage allowance?

Each passenger is allowed one piece of hand baggage weighing no more than 10kgs and dimensions not in excess of 56x45x25cm including wheels and handles. Any piece of baggage that does not meet these requirements will need to be checked in as hold luggage and the relevant fee will be charged at check in.

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