Alexandre Hotel Troya

After reading reviews after booking the hotel I was nervous to go but understand that people complain about anything. Everything the reviews state were completely true. It was unclean, the receptionists were rude, our door in hotel didn’t lock (after being put in the completely wrong room despite paying more), the noise from the strip was so loud it kept you up all night, there was also building works being carried out whilst we were there which completely ruined our time there. The person for Jet 2 did manage to move our rooms but unfortunately the experience had was out with his control. Have complained to Jet 2 and received no response despite expressing concerns over the hotel on the phone prior to going and being reassured. Please do not book here and very disappointed with the service of Jet 2, cannot believe this is rated a 4 star hotel.

So we booked a last minute break to Tenerife. Firstly don't book last minute . The hotel Troya was right in tge heart of Las Americas just up from tge busy Veronica's area. The hotel was rated as 4vstarcwhuch I would say is fair. We had a half board package and found the standard of food very good something for everyone. The hotel was very busy and had a largely Spanish clientele though all tge staff had excellent English. Our Room on night 1 was on tge first floor but was far too small for our family of 3 so we upgraded the next morning at a cost of 12 euro per person per day and got a fantastic room on floor 7 which simply was perfect. Tge receptionist Hannah was absolutely so helpful and understanding of our needs and we were very grateful for her help. The pool area was busy but we always got a sun lounger every day. The pool bar could be slow at times as it caters for drinks snacks and light refreshments but sometimes was only staffed with one person. The entertainment during tge day was quite basic and tge evening events just ok. All in all my family had a great experience in the hotel and we love Tenerife so look forward to visiting the island again .

Had a great time, out room was spotless, cleaned every day and had a great pool view. Staff were all helpful and friendly. Hotel situated in a great location. Pool area wonderful, one deep and rather cold pool with a shallower warmer pool, with a few tubs scatter around.

Amazing Hotel & fantastic staff. The food & choice of food was the best we've had on any holiday. Also the rooms are kept to a high standard with cleaners on a daily. Pool I expecting to be small but it was about the right size with some smaller pools and a few lazy pools to chill in.