Atrium Palace Thalasso Spa Resort & Villas

We were a mixed group, my 76 yr old mother and my children aged 14 and 18. On arrival we were upgraded from 2 rooms to a family suite. Totally amazing. With 3 balconies. The pool bar staff specifically Panos and Dimitris worked so hard all day, the breakfast was faultless with the staff working like a well oiled cog. Nothing was to much fir them. Food fabulous and our dinner enhanced by the lovely Gramattica, the perfect grandma waitress. If I had to find a fault, it was just too hot in August xx

Just arrived back from our 2 week holiday with family and loved every day of it. If you want and beach and pool holiday then its all here or if you want to hire a car and visit places then its ideally located. Food was excellent and the waiters and waitresses were exceptional who served us. The kids can be entertained by the kids club and so well looked after by the 2 girls who headed the entertainment for them. Great work girls. Pool area layed out really well, so you could find a quiet part if you liked. We were upgraded on arrival which was fantastic and the reception staff were really helpful. Food was great and large selection everyday and night, nothing negative to say about that. The service around the pool bar was a little slow and sometimes were running out of fruit juices and certain beers which surprised me. There isnt a beach bar which is the only negative there, so the trip back to the pool area is a walk if you wanted drinks - Beach bar needed. Kids loved it and we certainly would go back. Great staff, great entertainment staff, great food, fantastic weather. Definitely recommended.

To begin with, it was only our last couple of days that was a let down, however there are lots of very good points, firstly our arrival was great, a welcome cool drink while checking in and a prompt and polite guide to our room, which was lovely over looking the smaller of the main 2 pools and a partial sea view, which I had hoped would have been better after paying for a sea view room, but not worth asking to be moved, then we spent the evening killing ants on the wall by our dressing table, which was dealt with the next morning when reported to reception. We were celebrating a 50th birthday, a 65th birthday and our 20th wedding anniversary whilst there, and we thought we would push the boat out with staying at the atrium palace, but I don't think it is 5 star. We were a little disappointed at having to complain a second time about an ant infestation in our room, we were not the only people to have ants, but glad they weren't in our bed like some other guests, and there were ants everywhere, especially on the hand rails. The food was very good as was the range of drinks available, the staff do a fantastic job in serving as quickly as possible, a big thanks has to go to Vassillis on the smaller pool bar, he worked like a Trojan all day on his own, he's a good man, shhh ;).Now to the last couple of days of our special holiday, which we were a little bit let down, we went in for lunch a little later than we usually did, only to find that at 3PM, all the food was removed from the serving areas even though we were still eating and had not finished this is a big no no for me, as it was just a couple of minutes after 3, not very professional towards guests. Our departure from the hotel was terrible, we paid to keep our room as we were not getting our taxi until 6 30, but there was a mix up at reception and they wanted to charge us 60 euros instead of 40, as they said we had only booked the room till 5pm, my husband argued that no time was stipulated by the receptionist, but he had said our transfer was 6 30, so you would assume our checkout time to be around 6pm, we were told that they would waive the extra 20 euros, as a good will gesture, hardly good will when it was their mistake, needless to say we will not go back to the atrium palace, even though the bar / waiting staff were great and the grounds are spotlessly clean, lovely hotel but not 5 star to us.