We hope you can enjoy your break with us and love to hear whenever we’ve made your holiday that extra bit special.
We also know that from time-to-time things may not go according to plan. If we were unable to help you while you were on holiday, or you’d like to discuss any aspect of our service, we’d be happy to look into the matter further for you. Please contact us within 28 days of arriving home, so that we can get the right information to give you the best response. We may be unable to investigate any complaints made outside of this period, which may affect your claim for compensation.
You can find out how to contact Customer Services here. Or, if you’d like to submit a complaint, you can fill in this form and we’ll aim to get back to you within 48 hours.
We will allocate you your own unique complaint reference which will look similar to this: Jet2/123456.
In order to comply with data protection, we’ll never discuss sensitive details of the complaint with anyone who is not the lead passenger on the booking. If you are handling a complaint on the lead passenger’s behalf, please make sure you include written authorization from the lead passenger, al-lowing you to deal with the matter directly.
Jet2holidays is a member of ABTA, which means that we’re subject to their Code of Conduct.