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Refund guarantee

Planning a holiday or already booked? Award-winning customer service is a huge part of what we do, so you can expect a stress-free experience if you’d like to amend your booking or we have to cancel. We’ve got the trophies to prove it, plus we’ve been praised by consumer experts for the speedy and smooth way we deal with refunds, if we have to cancel. Below you'll find the details of our Changes and Refunds Policy, along with links to our Face Mask Policy and travel requirements.

Our Changes and Refunds Policy

Last updated: 17 March 2022, 06:00

When we’ll automatically cancel

Your holiday will be automatically cancelled and we’ll process your full refund*** if:

  • Your holiday is cancelled by us because of COVID-19.
  • UK Government advice changes and it becomes illegal for you to go on a holiday abroad.

When you can amend or cancel

You can amend your holiday admin-fee-free* or cancel it and request a full refund*** if:

  • The Foreign, Commonwealth and Development Office (FCDO) advises against all but essential travel to your destination in the seven days before your departure.
  • There’s a significant change to your booking and we can’t offer an equivalent holiday**
  • In the seven days before your outbound departure date, the UK Government enforces hotel quarantine (i.e., because of Red List type restrictions).
  • In the seven days before your outbound departure date, the government in your destination requires you to self-isolate on arrival and there’s no option for you to release yourself from this, by either providing evidence of a negative COVID-19 test or proof of full vaccination¹. 
  • In the seven days before your outbound departure date, the government in your destination requires proof of full vaccination for children on your booking aged 11 and under who are currently not invited to receive the vaccine in the UK¹ and  there is no option for them to enter the destination by providing evidence of a negative COVID-19 test.

¹The COVID-19 vaccination programme in the UK is currently open to everyone aged 12 or over. You’ll need to be fully vaccinated at least 14 days before your arrival.

Choose Jet2holidays – we’re here for you!

*If when amending your holiday the total cost increases, you’ll need to pay the difference. Whilst our published admin-fees will be waived, if we incur additional cancellation fees from the hotelier or local agent, we will pass on to you the cost imposed by the supplier - and this will be advised to you at the time your amendment is confirmed.

**Please see our Terms & Conditions for what happens if we change your holiday.

***We’ll process your full refund within 14 days.

You should request any amend or cancellation at least three days before your departure. If you have a booking that doesn’t the meet the criteria of our Changes and Refunds Policy, but you want to amend or cancel, please click here to find out how to amend your booking for a fee, along with details of our cancellation charges.

Our Changes & Refunds Policy is kept under constant review and may be amended at any time.

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