Your holiday will be automatically cancelled and we’ll process your full refund*** if:

• Your holiday is cancelled by us because of COVID-19.
• UK Government advice changes and it becomes illegal for you to go on a holiday abroad.

You can amend your holiday admin-fee-free* or cancel it and request a full refund*** or a Refund Credit Note if:

• The Foreign, Commonwealth and Development Office (FCDO) advises against all but essential travel to your destination in the seven days before your departure.
• There’s a significant change to your booking and we can’t offer an equivalent holiday**
• In the seven days before your outbound departure date, the UK Government enforces hotel quarantine (i.e. because of Red List restrictions).
• In the seven days before your outbound departure date, the government in your destination requires you to self-isolate on arrival and there’s no option for you to release yourself from this, by either providing evidence of a negative COVID-19 test or proof of full vaccination¹. 
• In the seven days before your outbound departure date, the government in your destination requires proof of full vaccination for children aged 15 and under who are currently not able to receive the vaccine in the UK. 

¹The COVID-19 vaccination programme in the UK is currently open to everyone aged 16 or over. You’ll need to be fully vaccinated at least 14 days before your arrival.

You can amend your holiday admin-fee-free* if:

• You, someone you live with or someone on your booking receives a positive COVID-19 test in the 14 days before your departure.
• In the 14 days before your departure, you’ve been told by the Government or NHS Test and Trace to self-isolate.   
• In the 14 days before your departure, the area you live in goes into local lockdown and you’re advised not to travel.