Speedy and smooth refunds

Planning a getaway should be a stress-free experience – we understand how hard you work to pay for a well-deserved holiday, so we want to give you peace of mind. And that’s just what you can expect when you book a holiday with us.

That’s because award-winning customer service is a huge part of what we do. Not only do we have the trophies to prove it, we’ve also been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel a holiday.

For our response to the coronavirus (COVID-19) outbreak, we were ranked as the best travel firm for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). Plus, in a recent review from Money Mail, Jet2holidays emerged as the industry leader when it comes to refunding customers for cancelled holidays. And the UK Civil Aviation Authority (CAA) has even recognised Jet2.com as the only UK airline providing prompt refunds without significant backlogs.