Whether you’re looking to book a holiday or have a question about a booking you’ve already made, our official WhatsApp customer service team can help! This handy messaging service makes getting in touch with us super easy for you.

How it works

Just so you know what to expect, if you’ve already made a booking, our friendly team will ask you for personal information to verify your identity. And they can help you with lots of different queries, whether you want to make a payment or need a refund processing, which means they may securely request your card details.

All conversations are encrypted to keep your information safe. Plus, once you’ve contacted us once, we’ll securely store your information on your device. That means if you’ve got any more questions in the future, you can just drop us a message in the same thread.

Want to get in touch?

You can send our team a message by selecting the ‘WhatsApp’ button to chat on the website version or scan the QR code for the mobile one. If you’re already on mobile, simply select ‘Message now’ and it’ll take you straight to WhatsApp. One of our friendly advisors will pick up your message and respond shortly, leaving you free to get on with your day.

Handy for you
On your mobile, tablet or desktop
Convenient times
Contact us when it’s best for you
Personal service
On a one to one basis
Shorter waiting times
No need to hold on the line

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