0800 408 0778

Call today from 8am - 11pm

Speak to one of our travel experts in our UK Call Centre

Monday to Friday: 8am - 11pm

Saturday: 8:30am - 8pm

Sunday: 9am - 9pm

Whether you want to book or need help or advice about our brands, you’ll find all the contact details you need right here for our friendly, UK-based teams.
  • Sales Team
  • Group Bookings
  • Changing Your Booking
  • Special Assistance
  • In-resort 24/7 Customer Helpline
  • Operations Department
  • Customer Service
  • Press Office

Sales Team


Call our friendly, UK-based Sales Team on 0800 408 0778 to book a great value package holiday with Jet2holidays, or on 0800 408 5593 to book an incredible villa holiday with Jet2Villas. We offer lots of expert advice on the ideal holiday for you.

Opening Hours
Monday to Friday: 8am - 11pm
Saturday: 8.30am - 8pm
Sunday: 9am - 9pm

Group Bookings

To book a group holiday, please call our dedicated Group Bookings team on 0800 408 0774.

Opening Hours
Monday to Friday: 8am - 9pm
Saturday: 8:30am - 5:30pm
Sunday: 9am - 6pm

If you have an existing Group booking, the lead passenger can make payments and change details online at Manage My Booking. If you have a different question, change or request, you can call our Pre Travel Services Team on 0333 300 0737.

Opening Hours
Monday to Friday: 8am - 10pm
Saturday and Sunday: 9am - 6pm

Changing Your Booking


The quickest and easiest way to make changes to your upcoming holiday is by using Manage My Booking online. Simply log-in to Manage My Booking and you’ll be able to:

  • Make a payment
    Pay as and when you like up to 10 weeks before departure.
  • Check in online
    You can check in online from 28 days before your flights, then print your boarding passes or send them to your smartphone.
  • Add holiday essentials
    Choose your ideal seats and meals for your flight, and even add extra 22kg bags and travel insurance.
  • View holidays documents
    Directly access your holiday documents four weeks before your departure. You can print, download or simply view them again once you've logged in.
  • Register a new payment card
    Add a new payment card if your card has expired.
  • Cancel your booking
    If you have only paid your deposit, you can cancel your booking online.

General questions

If you have a question about your booking, it’s best to check our detailed FAQs section first, as it’s likely you’ll find the answer there.

Flight-only bookings

If you have a flight-only booking with Jet2.com, please check the detailed FAQs section on the Jet2.com website first. If you still wish to ask a question, you can call 0333 300 0042. This is a UK number and will be charged at your network operator’s rate (which could be included in your bundled minutes with some networks).

Still can’t find what you’re looking for?

If you still wish to ask a different question or make a different change, you can call our Pre Travel Services Team on 0333 300 0737. They’re open 8am-10pm Monday to Friday and 9am-6pm on Saturday and Sunday.

Special Assistance


If any member of your party needs Special Assistance, at the airport or in resort, please contact our dedicated Jet2.com and Jet2holidays Special Assistance department on 0800 408 5591 or, if you’re calling from outside the UK, on +44 (0) 203 059 8337.

Opening hours
Monday to Friday: 8am - 9pm
Saturday and Sunday: 9am - 6pm


In-resort 24/7 Customer Helpline


If you’re on holiday and have a problem, it’s important you tell us as soon as possible so we can help. You can get hold of UK-based team around the clock on 0044 113 387 9501.


Operations Department

If the Operations Department have contacted you about your upcoming holiday and you’d like to talk to them, please call 0800 408 7391.

Opening Hours
Monday to Friday: 8am - 9pm 
Saturday to Sunday: 9am - 6pm 
Bank Holiday: Normal opening times.

Or email: operations@jet2holidays.com

Customer Service Contact Form

If you want to contact us after you return from your holiday, you can email our Customer Service team at customerservice@jet2holidays.com.

(Please ensure you include your booking reference number (xxxxxx/xxx) along with any evidence you have which may illustrate your case)

For full details on our complaints procedures, please see our FAQs.

Press Office

For media enquiries call the Press Office Team on 0113 243 1355.

Or email: pressoffice@Jet2.com

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