COVID-19 hub:

Travel requirements

Booking a test

Refund guarantee

FAQs

0800 408 0778

Call today from 8am-7pm

 

Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Sun 8am-7pm

Please only call a number listed on our website or you can find a travel agent near you.

Whether you want to book or need help or advice about our brands, you’ll find all the contact details you need right here for our friendly, UK-based teams.

Please only call us using one of the phone numbers listed on our website, rather than the ones you may find on forums or social media. And remember never to give out your personal details to anyone you don't know.

  • Sales Team
  • Group Bookings
  • Changing Your Booking
  • Travel Agent Finder
  • Special Assistance
  • In-resort 24/7 Customer Helpline
  • Customer Service
  • Press Office

Sales Team

 

Call our friendly, UK-based Sales Team on 0800 408 0778 to book a great value package holiday with Jet2holidays, or on 0800 408 5593 to book an incredible villa holiday with Jet2Villas. We offer lots of expert advice on the ideal holiday for you.

Opening Hours

Monday to Sunday 9am - 7pm

Group Bookings

For help making Group Bookings, call our dedicated team on 0800 4080774 option 2

Opening Hours

Monday to Friday 8am - 7pm

Saturday 8.30am - 5.30pm

Sunday 9.00am - 6pm

If you have an existing group booking, you can call our Pre Travel Services Team on0800 4080774 option 0.

Opening Hours

Monday to Friday: 8am - 7pm

Saturday & Sunday: 8am - 6pm

Changing Your Booking

 

The quickest and easiest way to make changes to your upcoming holiday is by using Manage My Booking online. Simply log in to Manage My Booking and you’ll be able to:

  • Make a payment
    Pay as and when you like up to 10 weeks before departure.
  • Check in online
    You can check in online from 14 days before your flights, then print your boarding passes or send them to your smartphone.
  • Add holiday essentials
    Choose your ideal seats and meals for your flight, and even add extra 22kg bags and travel insurance.
  • View holidays documents
    Directly access your holiday documents four weeks before your departure. You can print, download or simply view them again once you've logged in.
  • Register a new payment card
    Add a new payment card if your card has expired.
  • Cancel your booking
    If you have only paid your deposit, you can cancel your booking online.

General questions

If you have a question about your booking, it’s best to take a look at the pages below to see if you can get an answer quickly. They’re bursting with information about country entry requirements, what we’re doing to make sure you have a safe and smooth journey, as well as the most frequently asked questions about COVID-19.

Get your answer now from:

  • Safe Travel hub: Discover more about the extra measures we’ve put in place to keep you safe and sound.
  • Country entry requirements: Find out the latest changes to arrivals for the destination you’re travelling to.
  • COVID-19 FAQs: Read more about cancellations, refunds and what happens if you have to self-isolate.
  • General FAQs: Learn about amendments, checking in, baggage, mobile boarding passes and more.

Flight-only bookings

If you have a flight-only booking with Jet2.com, please check the detailed FAQs section on the Jet2.com website first. If you still wish to ask a question, you can call 0333 300 0042. This is a UK number and will be charged at your network operator’s rate (which could be included in your bundled minutes with some networks). Please note, understandably we're currently experiencing a much higher number of enquiries right now and therefore it may take longer than usual for us to respond. For all latest travel information relating to the Coronavirus (COVID-19) situation please click here. Still can’t find what you’re looking for? If you still wish to ask a different question or make a different change, you can call our Pre Travel Services Team on 0333 300 0737. They’re open 8am-7pm Monday to Friday, Saturday & Sunday 8am-6pm.

Use our travel agent finder


Discover the nearest independent travel agent finder to you that sells Jet2holidays - we have more than 1,000 independent partners across the UK!

Special Assistance

If any member of your party needs Special Assistance, at the airport or in resort, please contact our dedicated Jet2.com and Jet2holidays Special Assistance department on 0800 408 5591 or, if you’re calling from outside the UK, on +44 (0) 203 059 8337. Please note, understandably we're currently experiencing a much higher number of enquiries right now and therefore it may take longer than usual for us to respond. For all latest travel information relating to the Coronavirus (COVID-19) situation please click here.

Opening hours

Monday to Friday 8am - 7pm

Saturday & Sunday 9am - 6pm

In-resort 24/7 Customer Helpline

If the Operations Department have contacted you about your upcoming holiday and you’d like to talk to them, please call 0800 408 7391.

Or email: operations@jet2holidays.com

Customer Service Contact Form


Please note, we're currently experiencing a lot of enquiries right now and it may take us longer than usual to respond. For a quick answer to your question, take a look at the pages below. They’re bursting with information about travel requirements, what we’re doing to make sure you have a safe and smooth journey, as well as the most frequently asked questions about COVID-19.

Get your answer now from:

  • Safe Travel hub: Discover more about the extra measures we’ve put in place to keep you safe and sound.
  • Travel requirements: Find out the latest changes to arrivals for the destination you’re travelling to.
  • COVID-19 FAQs: Read more about cancellations, refunds and what happens if you have to self-isolate.

When do you travel?

Press Office

For media enquiries call the Press Office Team on 0113 243 1355.

Or email: pressoffice@Jet2.com

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