Contact us

To book a great-value package holiday, please call our friendly, UK-based Sales Team on 0800 408 0778. They can offer lots of expert advice on the ideal holiday for you, too.

Opening Hours
Monday to Friday: 8am - 11pm
Saturday: 8.30am - 8pm
Sunday: 9am - 9pm

To book a group holiday, please call our dedicated Group Bookings team on 0800 408 0774.

Opening Hours
Monday to Friday: 8am - 9pm
Saturday: 8:30am - 5:30pm
Sunday: 9am - 6pm

If you have an existing Group booking, the lead passenger can make payments and change details online at Manage My Booking. If you have a different question, change or request, you can call our Pre Travel Services Team on 0333 300 0737.

Opening Hours
Monday to Friday: 8am - 9pm
Saturday and Sunday: 9am - 6pm

The quickest and easiest way to make changes to your upcoming holiday is by using Manage My Booking online. Simply log-in to Manage My Booking and you’ll be able to:

• Make a payment
  Pay as and when you like up to 10 weeks before departure.
• Check in online
  You can check in online from 28 days before your flights, then print your boarding passes or send them to your smartphone.
• Add holiday essentials
  Choose your ideal seats and meals for your flight, and even add extra 22kg bags and travel insurance.
• View holidays documents
  Directly access your holiday documents four weeks before your departure. You can print, download or simply view them again once you've logged in.
• Register a new payment card
  Add a new payment card if your card has expired.
• Cancel your booking
  If you have only paid your deposit, you can cancel your booking online.

General questions

If you have a question about your booking, it’s best to check our detailed FAQs section first, as it’s likely you’ll find the answer there.

Flight-only bookings

If you have a flight-only booking with Jet2.com, please check the detailed FAQs section on the Jet2.com website first. If you still wish to ask a question, you can call 0333 300 0042. This is a UK number and will be charged at your network operator’s rate (which could be included in your bundled minutes with some networks).

Still can’t find what you’re looking for?

If you still wish to ask a different question or make a different change, you can call our Pre Travel Services Team on 0333 300 0737. They’re open 8am-9pm Monday to Friday and 9am-6pm on Saturday and Sunday.

If any member of your party needs Special Assistance, at the airport or in resort, please contact our dedicated Jet2.com and Jet2holidays Special Assistance department on 0800 408 5591 or, if you’re calling from outside the UK, on +44 (0) 203 059 8337.

Opening hours
Monday to Friday: 8am - 9pm
Saturday and Sunday: 9am - 6pm

If the Operations Department have contacted you about your upcoming holiday and you’d like to talk to them, please call 0800 408 7391.

Opening Hours
Monday to Friday: 8am - 9pm 
Saturday to Sunday: 9am - 6pm 
Bank Holiday: Normal opening times.

Or email: operations@jet2holidays.com

If you want to contact us after you return from your holiday, you can email our Customer Service team at customerservice@jet2holidays.com.

(Please ensure you include your booking reference number (xxxxxx/xxx) along with any evidence you have which may illustrate your case)

For full details on our complaints procedures, please see our FAQs.

For media enquiries call the Press Office Team on 0113 243 1355.

Or email: pressoffice@Jet2.com