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Frequently asked questions

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How to use Manage My Booking

This selection of handy videos explains all you need to know about using Manage My Booking. Simply select the one you need from the playlist button in the video.

Top FAQs

Check out our top FAQs in this category or see all of our questions and answers

Can I make changes to my holiday after I’ve booked and what are the charges?

Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

 

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

Amendment fees (per person) 70+ Days 69-57 Days 56-43 Days 42-29 Days 28-15 Days 14 Days or less
Name or passenger type £50 £50 £50 £50 £50 £150 (No changes within 48 hours)
DOB £10 £10 £10 £10 £10 £10
Duration (extension or reduction of departure or return date) £50 £50 £50 £50 £75 £150
Date (changing both dates to earlier than original departure date) £50 £50 £50 £50 £75 £150
Date (changing both dates to later than original departure date) £50 30% cancellation fee of total holiday cost 50% cancellation fee of total holiday cost 70% cancellation fee of total holiday cost 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Accommodation, destination, or departure airport (same dates) £50 £50 £50 £50 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Board or room type (Per Room Admin Fee) £50 £50 £50 £50 £50 £50

* Plus any additional charges from accommodation provider.

 

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

 

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

 

Log in to Manage My Booking

What happens if I want to cancel my holiday?

The lead name on the booking must be the one to cancel by phoning or contacting us on WhatsApp. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.


Period before departure within which notice of cancellation is received % of total booking price retained by Jet2holidays
70+ days Loss of deposit
69-57 days 30%
56-43 days 50%
42-29 days 70%
28-15 days 90%
14 days or less 100%

 

If you've purchased a policy from Jet2Insurance and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time) or visit https://rock.jet2.uk.axa.travel. If you need any further help, please have your policy number to hand and call +44 (0) 204 517 9888 (open Monday – Friday 09:00 – 17:00 UK time).

 

Select below to see if you can cancel online.

 

Can I cancel my holiday?

Do I need to call you to make amendments to my booking?

No, you can use our Manage My Booking facility, which allows you to make simple amendments to your booking without the need to call us. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel, or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. Manage My Booking allows you to make amendments like adding in-flight meals, selecting specific seats, making name changes and upgrading your board basis or room type. It also allows you to check in online.

When can I check in?

You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure. At some UK airports we offer our handy Twilight Check-in® service, meaning you can drop your bags off at the airport the evening before your departure if you’ve checked in online and your flight’s scheduled before noon.

 

Log in to Manage My Booking

How do I check in?

You have three options – you can check in:

If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.

 

Log in to Manage My Booking

 

At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.

At some UK airports we offer our handy Twilight Check-in® service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.

Holidays and flights made easy with our app

  • Save your booking
  • Get your boarding passes
  • Access 24/7 in-resort support
  • Amend passenger details
  • Add holiday details
  • Check in online
  • Make payments

Use our app

Luggage allowances

1. What is my hand luggage allowance?

You can carry onboard one piece of hand luggage free of charge, as long as it weighs no more than 10kg and is no larger than 56cm x 45cm x 25cm, including any wheels and handles. If your hand luggage weighs more or is larger than this, it will need to be checked into the plane’s hold, and you may have to pay an additional charge.

You can also bring a small, personal item onboard (such as a handbag, laptop bag or airport purchase), as long as it fits underneath the seat in front of you. Please note that you can’t drink any alcohol bought at the airport (or beforehand) during the flight.

Remember, there are restrictions for carrying liquids through airport security in hand luggage. All liquids, aerosols, and gels must be presented for screening in containers of 100ml or less, and within a clear, resealable plastic bag of no more than 1 litre in capacity. Anything exceeding these requirements will need to be put into your hold baggage and checked in.

All hand luggage is carried in the cabin at our discretion, and we reserve the right to check it into the plane’s hold for operational or capacity reasons. If this is the case, you must make sure that you remove all valuable items (including travel documents, money, medication, keys, spare lithium batteries, as well as any electronic items containing lithium batteries) and carry these with you in the cabin.

Subject to availability, you can pre-book Guaranteed Cabin Luggage for an extra charge, and if you’ve paid for this service, we won’t ask you to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply).


2. What is my checked-in baggage allowance?

Your checked-in baggage allowance is 22kg per person, excluding infants. For infants under two, you don’t get a separate bag, but an extra 10kg allowance for their things can be added to their accompanying adult’s 22kg hold bag, free of charge.

Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.

Extra baggage can be bought at the time of booking or by logging in to the Manage My Booking function. Enter your booking reference number, surname and departure date, then go to “Add Holiday Essentials”.

Log in to Manage My Booking


Payments

1. How do I pay my balance?

Your balance is required ten weeks before your departure. This will automatically be taken from the card that you used to pay your deposit, anytime up to midnight. Your balance may not update until the following day but if this process does fail, we’ll email you to let you know.

If you want to make payments towards your balance, pay your balance early or change the card you’re paying your final balance with, you can do this by logging into Manage My Booking. First, enter your Jet2holidays booking reference number, surname, and departure date. Once logged in, simply select “Make a payment” or alternatively visit register a new payment method.

How do I make a payment towards my holiday?

If you’re ready to pay off a part or all of your holiday, watch this quick and easy video to find out how...

Log in to Manage My Booking


2. Can I extend my balance due date?

If you need some extra time to pay your final balance, the option to extend your balance is available from twelve weeks to departure. Please note you can only push your balance due date back to eight weeks prior to departure and you won’t be able to make any further part payments once you are past your original due date.

How can I extend my balance due date?

Simply watch this video to find out how to get a bit of extra time to pay off your holiday... 


Seats onboard

1. How can I be sure where my party are seated?

To reserve the seats you want for your party, it's best to pre-book your seats when you're booking your holiday. You can also pre-book seats afterwards in Manage My Booking up until you check in online. Please note that seat prices vary depending on the location and route.

How do I add Holiday Essentials?

Ready to add seats, meals or additional bags to your holiday booking? This video explains how... 

Log in to Manage My Booking


2. Will my children be seated with me on my flight?

As a family friendly airline we will always endeavour to seat children & infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.

We would encourage you to book seats in advance to ensure you reserve the seats you want for your travelling party. If any member of your travelling party has any special requirements, please refer to our Assisted Travel FAQs.


Baggage and mobility assistance

1. If I need to carry extra baggage due to my medical condition, are you able to increase my personal baggage allowance?

We’ll carry up to two pieces of mobility equipment that are essential for your journey, without charge. But we’ll consider all requests to carry extra medical equipment without charge on a case-by-case basis, taking into account your individual needs.

Any non-essential mobility or medical equipment that exceeds your standard baggage allowance will be subject to the standard excess baggage rate per kilo. Carriage of all mobility and medical equipment will be subject to available space on the plane. If space isn’t available, the equipment will be sent on the next available Jet2.com flight.

Carriage of all mobility and medical equipment will be subject to the provisions for checked and unchecked baggage set out in the Montreal Convention 1999. And please make sure you have appropriate insurance in place to cover you for any eventuality.


2. Can I book mobility assistance online?

Unfortunately, you can’t book mobility assistance online. You'll need to contact us by phone on 0800 408 5591.


Cancellations and amendments

1. What happens if I want to cancel my holiday?

You can cancel your holiday via Manage My Booking. Simply log in and select ‘Cancel booking’ from the menu. The charges below apply from the date we receive the cancellation notification.To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.


Period before departure within which notice of cancellation is received % of total booking price retained by Jet2holidays
70+ days Loss of deposit
69-57 days 30%
56-43 days 50%
42-29 days 70%
28-15 days 90%
14 days or less 100%

 

If you've purchased a policy from Jet2Insurance and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time) or visit https://rock.jet2.uk.axa.travel. If you need any further help, please have your policy number to hand and call +44 (0) 204 517 9888 (open Monday – Friday 09:00 – 17:00 UK time).

 

Select below to see if you can cancel online.

 

Can I cancel my holiday?


2. Can I make changes to my holiday after I’ve booked and what are the charges?

Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

Amendment fees (per person) 70+ Days 69-57 Days 56-43 Days 42-29 Days 28-15 Days 14 Days or less
Name or passenger type £50 £50 £50 £50 £50 £150 (No changes within 48 hours)
DOB £10 £10 £10 £10 £10 £10
Duration (extension or reduction of departure or return date) £50 £50 £50 £50 £75 £150
Date (changing both dates to earlier than original departure date) £50 £50 £50 £50 £75 £150
Date (changing both dates to later than original departure date) £50 30% cancellation fee of total holiday cost 50% cancellation fee of total holiday cost 70% cancellation fee of total holiday cost 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Accommodation, destination, or departure airport (same dates) £50 £50 £50 £50 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Board or room type (Per Room Admin Fee) £50 £50 £50 £50 £50 £50

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

3. Do I need to call you to make amendments to my booking?

No, you can use our Manage My Booking facility, which allows you to make simple amendments to your booking without the need to call us. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel, or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. Manage My Booking allows you to make amendments like adding in-flight meals, selecting specific seats, making name changes and upgrading your board basis or room type. It also allows you to check in online.

 

Log in to Manage My Booking

 


4. If a member of my party can’t travel, what are my options?

If possible, the best option here is to replace the person in question with another person by changing their name at the cost of an admin fee.

Otherwise, it may affect the overall per person cost of your holiday, as additional supplements may need to be paid for under occupied rooms.


5. Can I change my seats once I have booked and paid for them?

Yes, but you’ll need to pay for the relevant seat charges to change them. If you’ve already checked in online, then you can’t change your seats online and you’ll have to call our Pre-Travel Services team on 0333 300 0737.

6. Can I make special requests?

You can make special requests, but we can't guarantee we'll be able to fulfil them, as special requests are subject to availability.

Some hotels also charge extra for rooms with a pool or sea view, so we wouldn't be able to fulfil those sorts of requests. If you want to guarantee this, there may be an option to select a pool or sea view room when you book your holiday.

To make a special request after you've booked your holiday, simply log into Manage My Booking and select “Special requests” under the “More” tab on the navigation bar at the top of the page.

Log in to Manage My Booking


7. What if I’ve made a booking error?

We can’t accept responsibility if you make an error when entering your details for an online booking.

You can correct errors, change dates and names on your booking by paying a fee. For more information on changes, please see “Can I make changes to my holiday after I’ve booked and what are the charges?” We do understand that unintentional mistakes can sometimes happen. If you made a booking by mistake, we may consider a refund if you tell us within 24 hours.

How do I edit my passenger details?

Looking to change some of the details on your booking? Here’s how you can amend passenger information...


8. Can I upgrade to a private transfer after I’ve booked my holiday?

Yes, but this can only be done by contacting our Pre-travel Service team on 0333 300 0737.

9. What does it mean if my flight is operated by a third party?

When a Jet2.com flight is operated by one of our partner carriers, you’ll still receive our famously friendly in flight service and:

  • Be welcomed by our friendly Jet2.com team at the airport, who will be happy to help at check-in and along your journey as usual.
  • Be cared for onboard by dedicated Jet2.com cabin crew as usual.
  • Enjoy any pre-booked in-flight food, which will be served to you at your seat as usual.
  • Browse our usual in-flight menu and Jet2shop treats.
  • Rest in the knowledge that all our airline partners are carefully selected to make sure you receive our famous award-winning service and meet strict Civil Aviation Authority (CAA) or EU Aviation Safety Agency (EASA) standards.

Checking in

1. When can I check in?

You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure.

Log in to Manage My Booking


2. How do I check in?

You have three options – you can check in:

If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.

Log in to Manage My Booking

At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.

At some UK airports we offer our handy Twilight Check-in® service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.


3. Why can’t I check in online?

We can’t offer online check-in for flights departing from Turkey. You can still complete the process and get your pre-allocated seats, but you’ll need to visit our airport check-in desks to collect your boarding pass before you go to security.

4. What items are prohibited in my baggage?

In accordance with European Regulations, you’re not allowed to carry the following items into security restricted areas or onboard a plane:

Guns, firearms and other devices that discharge projectiles – devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

o Firearms of all types, such as pistols, revolvers, rifles, shotguns
o Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
o Component parts of firearms, excluding telescopic sights
o Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
o Signal flare pistols and starter pistols
o Bows, cross bows and arrows
o Harpoon guns and spear guns
o Slingshots and catapults

Stunning devices – devices designed specifically to stun or immobilise, including:

o Devices for shocking, such as stun guns, Tasers and stun batons
o Animal stunners and animal killers
o Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays

Objects with a sharp point or sharp edge – objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

o Items designed for chopping, such as axes, hatchets and cleavers
o Ice axes and ice picks
o Razor blades
o Box cutters
o Knives with blades of more than 6 cm
o Scissors with blades of more than 6 cm as measured from the fulcrum
o Martial arts equipment with a sharp point or sharp edge
o Swords and sabres

Workmen’s tools – tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

o Crowbars
o Drills and drill bits, including cordless portable power drills
o Saws, including cordless portable power saws
o Blowtorches
o Bolt guns and nail guns

Blunt instruments – objects capable of being used to cause serious injury when used to hit, including:

o Baseball and softball bats
o Clubs and batons, such as billy clubs, blackjacks and night sticks
o Martial arts equipment

Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

o Ammunition
o Blasting caps
o Detonators and fuses
o Replica or imitation explosive devices
o Mines, grenades and other explosive military stores
o Fireworks and other pyrotechnics
o Smoke-generating canisters and smoke-generating cartridges
o Dynamite, gunpowder and plastic explosives.

In addition, you’re not allowed to carry the following items in your checked-in baggage:

Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

o Ammunition
o Blasting caps
o Detonators and fuses
o Replica or imitation explosive devices
o Mines, grenades and other explosive military stores
o Fireworks and other pyrotechnics
o Smoke-generating canisters and smoke-generating cartridges
o Dynamite, gunpowder and plastic explosives.


5. What are the restrictions on carriage of dangerous goods and lithium batteries?


Dangerous Goods 

Many common travel items contain substances which make them unsuitable for carriage by air, or which mean there are certain restrictions surrounding their carriage. Find out more about dangerous goods 

Jet2.com also have the following operator restrictions on the carriage of Dangerous Goods: 

  • Jet2.com does not accept Cargo shipments 
  • When carried by customers, lithium ion batteries, lithium metal batteries, and power banks that do not clearly state the watt-hour rating or lithium metal content, or where the watt-hour rating cannot easily be otherwise ascertained, are forbidden 
  • Small vehicles powered by lithium batteries, such as balance wheel, air wheel, solo wheel, hoverboards, bikes, etc., are forbidden to be transported in passenger luggage as checked or carry-on baggage 

Failure to comply with Dangerous Goods restrictions is a criminal offence. 

Items Containing Lithium Batteries 

Your safety is our priority when travelling with us, and we would therefore like to draw your attention to the below requirements when travelling with items containing lithium batteries: 

  • Personal Electronic Devices (PEDs) containing lithium batteries, such as laptops, tablets, and e-readers, must be carried in the cabin and have a watt-hour rating of 160Wh or less. For PEDs where the watt-hour rating of the battery exceeds 100Wh but are less than 160Wh, approval must be granted by Jet2.com prior to travel 
  • E-cigarettes may be carried in cabin baggage providing they are individually protected, however these are prohibited to be used onboard our aircraft and within airports (unless in designated smoking areas) 
  • Power banks are permitted onboard as cabin baggage and may be used during your flight, however these must not exceed 100Wh. When not in use, exposed terminals must be individually protected to prevent short circuit 
  • Damaged Personal Electronic Devices (PEDs), including power banks and lithium batteries / cells, are forbidden from carriage in all circumstances 
  • A maximum of 15 PEDs per person may be carried 

 


6. How do I check in online?

You can check in online 28 days before you’re due to depart. Simply log in to Manage My Booking on our website or in our app and follow the instructions on screen to check in. To make it easy for yourself, have all your passenger and passport details to hand. You can print your boarding passes or download them to your smartphone. Get our app and you can download your boarding passes there too. When you check in, it’s your last chance to reserve seats or add Guaranteed Cabin Luggage too.

Log in to Manage My Booking


Mobile boarding pass

1. Can I download my boarding pass to my device?

Yes, you can download boarding passes to your device once you’ve checked in via our website or app. We don’t currently support any smart watches, so boarding passes can’t be downloaded to these. Log in to Manage My Booking, then select ‘Get boarding pass’. From here, you can either get a PDF boarding pass sent to you or save it to your device. No need to print – just show the pass on your screen when you get to the airport. This is available for most destinations, though there are some airports where you’ll have to get your boarding pass from one of our airport check-in desks instead:

Antalya (AYT)
Bodrum (BJV)
Dalaman (DLM)
Dubrovnik (DUB)
Izmir (ADB)
Malta (MLA)
Split (SPU)

Log in to Manage My Booking


2. How many boarding passes can I save to one device?

To make things simpler, you can save boarding passes for up to eight passengers on one device.

If you’re in a larger group, you’ll need to send them to different phones or print them out if you prefer. When using multiple boarding passes per device, please make sure your group stays together at the bag drop, security, gate and when boarding the plane.


3. What happens if I lose my phone or my battery dies?

You can speak to a member of our team at the airport who will be happy to give you a printed boarding pass for free.

Preparing for travel

1. How and when do I get my holiday documents?

If you’ve given us your email address, your holiday documents will be sent directly to that, 28 days before your holiday. If you’ve asked for these to be sent via post, they should arrive around three weeks before you’re due to take off. You can also find them when you log in to Manage My Booking.

 

Log in to Manage My Booking

 


2. Why has the price of my holiday gone down since I booked?

We’re always committed to offering our customers our best possible price, which means the cost of our holidays may go up or down. And we reserve the right to amend our pricing structure or advertise special offers and promotions at any time.

While we always recommend booking early to secure the availability of your chosen holiday along with the price you’re happy with, once your booking is confirmed, the price is fixed. Please note, if there is a decrease in the cost of your holiday after you book, you won’t be entitled to a refund of the difference in price.


3. Where do I find information about my car hire?

Your car hire voucher will be emailed to you 28 days before departure and you’ll have all the information you need on here.

4. Where can I find information about my villa?

28 days before departure, we’ll email you your documents. There will be a link on here to your villa book which has useful information such as how to access the Wi-Fi, how to work any alarms, safety deposit boxes etc.

5. How does COVID-19 affect my holiday?

Some countries now have essential travel requirements in place, so make sure you check if anything’s required before you take off.

We also have some handy information around extra safety measures we have in place on our COVID-19 hub, including COVID-specific FAQs.


6. Can I pre order food for my flight?

Yes, it’s always best to pre-order to be sure you’ll get the food you fancy onboard. We offer a wide range of options from great-value meal deals to tasty toasties, sandwiches, pizzas and wraps. You can pre-order sandwiches up to 6 days before your flight or meals up to 48 hours before your flight on routes over 2 hours 25 minutes. The easiest way to pre-order food is through Manage My Booking.

Log in to Manage My Booking

 


At the airport and onboard the plane

1. Can we combine our luggage allowance into one bag?

You can combine your luggage allowance into one bag, but this bag can only weigh a maximum of 32kg. But each customer has a 22kg luggage allowance included as standard, so there should be no need to combine luggage.

2. Can I split my luggage allowance across bags?

Yes, as long as no individual bag weighs more than 32kg, you can split your luggage allowance across bags.

For example, if you’d booked two 22kg bags for yourself, one could weigh 26kg and one could weigh 18kg. However, if you only have one 22kg bag, you can't distribute this across multiple bags.


3. Emergency exit seats

Where seats are shown as emergency exit seats, for safety reasons, any customers selecting these seats must meet regulations that have been put in place by the European Aviation Safety Authority (EASA).

Customers who cannot sit in these seats include:

  • Children under the age of 14 years
  • Expectant mothers
  • Disabled customers
  • Any customer with a physical or mental impairment
  • Customers requiring a seat belt extension
  • Customers suffering a medical condition or injury
  • Customers who do not have a reasonable command of the English language

Any customers selecting these seats must be fully able-bodied, over the age of 14, and be able to operate the emergency doors if required to assist in the event of an emergency. We reserve the right to move any customers who our cabin crew feel are unsuitable for emergency exit seats


Assisted Travel

1. What happens if I haven't pre-booked my assistance?

If you need assistance and arrive at check-in without pre-booking assistance, for safety reasons, you may not be able to travel. Subject to our normal change fees, your booking may be changed to a later flight. Please make sure you pre-book to avoid disappointment and disruption to your travel plans. Assisted Travel can be organised by calling us on 0800 408 5591


2. Can I carry medication with me?

Yes – all the essential medications you need for the duration of your trip should be carried in your hand luggage.

Essential liquid medication in quantities over 100ml must be certified as authentic by a doctor's letter and must be in their original containers. Just so you know, bottles and packaging may need to be opened by airport security during screening.


3. What if I have food allergies?

Nut Allergies
Jet2.com no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if Cabin Crew are made aware of a nut allergy sufferer, they will announce to passengers at the beginning of the flight that there’s someone on the plane with a nut allergy. They will also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please let us know at the time of booking and let the Cabin Crew know when boarding your flight.

Severe Allergies
If you have any severe allergy, please make our team aware of this at the time of booking and also mention this to the Cabin Crew on boarding the aircraft. If you carry medication for a severe allergy, such as an EpiPen, it is very important that you bring this with you on board the aircraft. If we are made aware of a severe allergy and you are not carrying your required medication, you may be refused travel.

Onboard Catering Service
We’re unable to change or remove products that are available to buy onboard due to food allergies (for example, egg). Pre-order meals and sandwiches will be served as normal. We also can’t guarantee that other customers won’t bring their own products onboard.

To check what we’ll be serving before you fly, an allergens guide for all our pre-order meals and sandwiches can be found here. You can also see our in-flight menu here - please check the packaging onboard for the latest allergen information.​


Twilight Check-in®

1. Do I need to bring my hand luggage when I use Twilight Check-in®?

No, you don’t need to bring hand luggage when using this service.


2. Do I need to bring my pram to check in with my baggage when using Twilight Check-in®?

No, you don’t need to check this in – keep hold of your pram until you board.

3. How do I book Twilight Check-in®?

You don’t need to book this service. If your flight departs before 12 noon, then you can check your bags in the night before between 4.30pm and 9pm.

4. How much does your Twilight Check-in® service cost?

Nothing – it’s completely free.

5. What terminal do I go to for Twilight Check-in® and is there a dedicated desk?

You’ll just go to the terminal on your boarding pass. There’s no special desk to find either, it’s just at our usual Jet2.com check-in desks.
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