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Travel Help Hub

Your holiday your way Your holiday your way

We’re happy to help

There can be plenty to think about when it comes to travel. So, because looking after you every step of the way is what we do best, we’ve rounded up all the information you could need right here in our handy help hub.

Whether you’re looking for the latest travel news, you have a specific query or just want a refresher on all things travel, you’ve come to the right place.

We cover everything from managing your booking to boarding and back home again – all the information’s here so you can make sure you have a safe and smooth journey.

A smooth journey

The perfect package
We wrap everything up for you
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Pack everything in
22kg baggage and 10kg hand luggage included
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Manage your booking
Make payments, add essentials, see documents and more
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Online check-in
Save time and download boarding passes to your phone
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Return transfers
To and from your accommodation
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A smooth guide to your holiday

Watch our useful videos

From checking your passport’s validity to details about your return transfer, below you'll find handy videos to help you plan ahead for a smooth journey.

Helping you to help yourself

Check your passport's validity

How to get prepared for the airport

More about your return transfer

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Your Holiday Essentials

Add these finishing touches to enhance your trip and make the most of your well-deserved time away.


In-flight meals
Insurance
Experiences
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All Holiday Essentials

Read our FAQs

Got a specific question? Here, we answer all your frequently asked questions.

Can I make changes to my holiday after I’ve booked and what are the charges?

Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

 

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

Amendment fees (per person) 71+ Days 69-57 Days 56-43 Days 42-29 Days 28-15 Days 14 Days or less
Name or passenger type £50 £50 £50 £50 £50 £150
DOB £10 £10 £10 £10 £10 £10
Duration (extension or reduction of departure or return date) £50 £50 £50 £50 £75 £150
Date (changing both dates to earlier than original departure date) £50 £50 £50 £50 £75 £150
Date (changing both dates to later than original departure date) £50 30% cancellation fee of total holiday cost 50% cancellation fee of total holiday cost 70% cancellation fee of total holiday cost 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Accommodation, destination, or departure airport (same dates) £50 £50 £50 £50 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Board or room type (Per Room Admin Fee) £50 £50 £50 £50 £50 £50

* Plus any additional charges from accommodation provider.

 

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

 

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

 

Log in to Manage My Booking

What happens if I want to cancel my holiday?

The lead name on the booking must be the one to cancel by phoning or contacting us on WhatsApp. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.


Period before departure within which notice of cancellation is received % of total booking price retained by Jet2holidays
70+ days Loss of deposit
69-57 days 30%
56-43 days 50%
42-29 days 70%
28-15 days 90%
14 days or less 100%

 

If you've purchased a policy from Jet2Insurance on or after 30 June 2022 and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time). If you’ve purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www.reactiveclaims.com/RegisterClaim.aspx . If you need any further help, please have your policy number to hand and call Jet2Insurance on 01293 665910 (open Monday-Friday 08:30-18:00 and Saturday 09:00-17:00 UK time). 

 

Log in to Manage My Booking

Do I need to call you to make amendments to my booking?

No, you can use our Manage My Booking facility, which allows you to make simple amendments to your booking without the need to call us. If you wish to change a major element of your holiday such as your hotel, or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. Manage My Booking allows you to make amendments like adding in-flight meals, selecting specific seats, making name changes and upgrading your board basis or room type. It also allows you to check in online.

When can I check in?

You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure. At some UK airports we offer our handy Twilight Check-in™ service, meaning you can drop your bags off at the airport the evening before your departure if you’ve checked in online and your flight’s scheduled before noon.

 

Log in to Manage My Booking

How do I check in?

You have three options – you can check in:

If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.

 

Log in to Manage My Booking

 

At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.

At some UK airports we offer our handy Twilight Check-in™ service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.

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