Airport information

Airport Road, Belfast, BT29 4AB

Also known as:

Aldergrove

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0871 360 1288

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off/pick up point located at Belfast International Airport.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal and one check-in hall at Belfast International Airport.

Check-In

What time will the check-in desk open?

The check in desk will open 2 hours and 40 minutes before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

OCS provide Special Assistance at Belfast International Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. This is provided by OCS. Telephones are located at the meeting points in the car parks.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

Please go to the OCS desk. This is located in the check-in hall. There is only one check-in hall at Belfast International Airport.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This must be purchased from the Belfast International Airport website.

What are the opening times for the Sales desk?

The Sales desk is open 3 hours before departure. Please note, this desk is manned by Swissport and not by Jet2.com staff.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

02894484848

Is there an airport lounge available? If so, how do I make a booking?

Yes. This can be purchased from the Belfast International Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Birmingham, B26 3QJ

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for airport parking.

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off point located outside the terminal. Car parks 1,2 or 3 are recommended for picking up passengers.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal at Birmingham Airport and you’ll find our check-in desks in Zone A.

Check-In

What time will the check-in desk open?

The check in desk will open 3 hours before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

OCS provide Special Assistance at Birmingham Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. Help Call points are located in each car park.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

You can either go to the Special assistance help points in each car park – for locations see Birmingham Airport website. Alternatively, once in the terminal the best located special assistance area for Jet2.com check in is just 20 metres from check in desks in the North Check-in area on the ground floor opposite Spar.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This can be purchased from the Birmingham Airport website or from machines in the airport terminal.

Is there an airport lounge available? If so, how do I make a booking?

Yes. This can be purchased via the Birmingham Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Bristol Airport, Bristol, BS48 3DY

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for airport parking.

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there’s a dedicated drop-off/pick-up area close to the main terminal, but please note that charges do apply.

Which terminal will my flight depart from? Which hall do I use to check in?

There’s only one terminal at Bristol Airport. And you’ll find our check-in desks at 41-48 in the check-in extension.

Check-In

What time will the check-in desk open?

The check-in desks will open three hours before departure.

Is there a separate queue for online check-in?

No. If you’ve got luggage to drop off, please join the queue for the check-in desks.

What time will the check-in desk close?

The check-in desks will close 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

OCS provide special assistance at Bristol Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes, blue badge holders can get up to 30 minutes free parking in the Drop & Go Car Park – please follow signs for disabled parking. Once you’ve arrived, simply take your blue badge to the special assistance reception desk in the terminal, where staff will issue a car park exit ticket valid for a 30-minute stay. There’s a help point with a telephone to call for assistance or you can call 01275 473449 to arrange assistance.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

When you arrive at Bristol Airport for your flight, you’ll need to check in and go through security as normal. If you need assistance, you should go to our special assistance desk located in the arrivals concourse opposite check-in desk 21. For more information visit: https://www.bristolairport.co.uk/at-the-airport/special-assistance/at-the-airport

At The Airport

Can I purchase a fast track ticket through security?

Fast Track is currently closed for bookings.

What are the opening times for the sales desk?

The sales desk is open three hours before departure.

I’ve lost something in the airport/onboard a Jet2.com plane. Which telephone number can I call?

For any items lost onboard the plane, please call 44 (0)1275 475494.

Is there an airport lounge available? If so, how do I make a booking?

The Aspire Lounge* is available at Bristol Airport, with COVID-19 health and safety measures in place. The AspirePlus Lounge remains closed at this time. *Maximum of six people from no more than two households per booking, in line with government law.

Travelling with hand luggage only?

If you’re travelling with hand luggage only and have your boarding pass, you can go straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least two hours before your flight to allow enough time.

Castle Donington, Derby, Leicestershire, DE74 2SA

Also known as:

Nottingham and Castle Donington Airport

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0808 169 7032.

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off/pick up point located at East Midlands Airport.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal and one check-in hall at East Midlands Airport.

Check-In

What time will the check-in desk open?

The check in desk will open 3 hours before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

Special Assistance is provided by the East Midlands Airport Passenger Services Team.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. Call points are located in the car parks

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

Once checked in, you must report to the East Midlands Airport Passenger Services Desk. This is located in the main check in hall.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This can be purchased from the fast track ticket machines located in the check in hall.

What are the opening times for the Sales desk?

Our sales desk at East Midlands Airport is open 24 hours a day.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

For items left on a Jet2.com aircraft please call 01332 406984/3. For items left in the airport please call 01332818426.

Is there an airport lounge available? If so, how do I make a booking?

Yes, this can be purchased via the East Midlands Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Edinburgh, EH12 9DN

Also known as:

Turnhouse

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0844 770 3040

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off/pick up point under the multi storey car park.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal at Edinburgh Airport and you’ll find our check-in desks in Zone D.

Check-In

What time will the check-in desk open?

The check in desk will open 3 hours before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

AMEY provide Special Assistance at Edinburgh Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. There is a pick up/drop off point located in the multi storey car park.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

Please go to the reserved seating area located in the main check in hall.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This can be purchased from the fast track ticket machine located inside the airport.

What are the opening times for the Sales desk?

The Sales desk opens at approximately 0345 and closes early evening depending on the flight schedule.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

Is there an airport lounge available? If so, how do I make a booking?

Yes, this can be purchased via the Edinburgh Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Paisley, Renfrewshire, PA3 2SW

Also known as:

Abbotsinch

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0845 050 7080

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off/pick up point located at Glasgow Airport.

Which terminal will my flight depart from? Which hall do I use to check in?

All Jet2.com flights depart from Terminal 1 (T1) and check-in will take place at Terminal 2 (T2).

Check-In

What time will the check-in desk open?

The check in desk will open 3 hours before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

Omniserv provide Special Assistance at Glasgow Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. Details can be found on the Glasgow Airport website. Alternatively you can contact gla.prm@airservcorp.com for more assistance.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

The Special Assistance point is located in Terminal 1. Alternatively, you can go directly to check in where assistance can also be arranged.

At The Airport

Can I purchase a fast track ticket through security?

No. Unfortunately, this service is not available.

What are the opening times for the Sales desk?

The Sales desk is open between 0500-2200.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

Is there an airport lounge available? If so, how do I make a booking?

Yes, this can be purchased from the Glasgow Airport Website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Leeds, LS19 7TU

Also known as:

Yeadon

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0871 288 2288

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off/pick up point located at Leeds Bradford Airport.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal at Leeds Bradford Airport. Jet2.com customers must use check in hall B.

Check-In

What time will the check-in desk open?

The check in desk will open 3 hours before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

OCS provide Special Assistance at Leeds Bradford Airport. Their desk is located in check-in hall A.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. There are designated telephone points located in the drop off car park.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

Any customer with assistance booked should proceed to the Sales desk or check in desk. The agent will then notify OCS who will come and collect you.

At The Airport

Can I purchase a fast track ticket through security?

Fast track tickets can be pre-booked on the Leeds Bradford Airport website.

What are the opening times for the Sales desk?

The Sales desk is open between 0600-1900.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

01132387334

Is there an airport lounge available? If so, how do I make a booking?

Yes, this can be purchased via the Leeds Bradford Airport Website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Bassingbourn Rd, Stansted, CM24 1QW

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for airport parking or call 0808 169 7031.

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there is a drop off point located outside the terminal. The Orange and Green zones in the short stay car parks or the free option in the mid stay car park are recommended for picking up passengers.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal and one check-in hall at London Stansted Airport.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destinations check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

Omniserv provide Special Assistance at London Stansted Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. Help Call points are located at entrance and exit barriers and also at pay stations.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

You should proceed to the special assistance help desk which is at the front of the terminal building, between Check-in Zones D and E. It is staffed 24 hours a day.

At The Airport

Can I purchase a fast track ticket through security?

YYes. This can be purchased from the London Stansted Airport website or from the FastTrack sales desk located at the entrance to Security.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

Is there an airport lounge available? If so, how do I make a booking?

Yes. This can be purchased via the London Stansted Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Manchester, M90 1QX 

Find out more about the change of terminals at Manchester Airport.

Also known as:

Ringway Airport

Facilities

• Parking
• Special Assistance
• Currency exchange
• Airport lounge

Getting there

How do I book airport parking?

Click here for airport parking or call 0808 169 7030.

I'm being dropped off/picked up at the airport. Is there a drop off point?

Yes, there's a drop off/pick up point at Manchester Airport. 

Which terminal will my flight depart from?

All our flights depart from and arrive into Terminal 2 (T2) at Manchester Airport.

But from 4 April 2023, all our flights to and from Bulgaria, France, Greece, Italy and Madeira will operate at Terminal 1 (T1). All our remaining flights will continue to operate at Terminal 2 (T2).

Check-in

What time will the check-in desk open?

The check-in desk will open 3 hours and 30 minutes before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all-destination check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with special assistance?

OCS provide special assistance at Manchester Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with special assistance)?

Yes, this can be booked on the Manchester Airport website.

Where do I go if I have booked special assistance? Where does my special assistance begin?

Please speak to a member of Jet2.com staff who will arrange your assistance.

At the airport

Can I buy a FastTrack ticket through security?

Yes you can buy one from the Manchester Airport website.

What are the opening times for the Sales desk?

The Sales desk is open between 0400-1700.

I've lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

Is there an airport lounge available? If so, how do I make a booking?

Yes you can book airport lounge passes here.

Travelling with hand luggage only?

If you're travelling with hand luggage only and you have your boarding pass, you can go straight to security. We advise that you arrive at least 90 minutes before to your flight to allow enough time.

Woolsington, Newcastle upon Tyne, NE13 8BZ

Also known as:

Woolsington

Facilities

• Parking
• Special Assistance
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0191 214 4341

I am being dropped off/picked up at the airport. Is there a drop off point?

There is no free of charge drop off/pick up point located at Newcastle Airport.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal at Newcastle International Airport. Jet2.com customers must use check in desks 5 to 17.

Check-In

What time will the check-in desk open?

The check in desk will open 3 hours and 30 minutes before departure.

Is there a separate queue for online check-in?

No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Special Assistance

Which company will provide me with Special Assistance?

Special Assistance is provided by Newcastle Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Yes. Telephones are located at the meeting points in the car parks.

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

Check in will issue a Special Assistance slip and customers will then be taken to the Special Assistance desk.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This can be purchased from the fast track ticket machine located inside the airport.

What are the opening times for the Sales desk?

The Sales desk is open 24/7.

I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

Is there an airport lounge available? If so, how do I make a booking?

Yes, this can be purchased via the Newcastle International Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.