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Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

* Plus any additional charges from accommodation provider.

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

Log in to Manage My Booking

The lead name on the booking must be the one to cancel by phoning or contacting us on WhatsApp. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.

If you've purchased a policy from Jet2Insurance on or after 30 June 2022 and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time). If you’ve purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www.reactiveclaims.com/RegisterClaim.aspx . If you need any further help, please have your policy number to hand and call Jet2Insurance on 01293 665910 (open Monday-Friday 08:30-18:00 and Saturday 09:00-17:00 UK time). 

Log in to Manage My Booking

No, you can use our Manage My Booking facility, which allows you to make simple amendments to your booking without the need to call us. If you wish to change a major element of your holiday such as your hotel, or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. Manage My Booking allows you to make amendments like adding in-flight meals, selecting specific seats, making name changes and upgrading your board basis or room type. It also allows you to check in online.

Log in to Manage My Booking

You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure.

Log in to Manage My Booking

You have three options – you can check in:

• On our website
• On our app
• At the airport

If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.

Log in to Manage My Booking

At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.

At some UK airports we offer our handy Twilight Check-in^® service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.