0800 408 0778

Call today from 8.30am-8.30pm

 

Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri 8.30am-8.30pm
Sat 8.30am-7.30pm
Sun 8.30am-7.30pm

 

Please only call a number listed on our website or you can find a travel agent near you.

Frequently asked questions

One package, loads of benefits One package, loads of benefits

We're here to help

We know how important your holiday is to you. That’s why we’ve rounded up the most frequently asked questions, so you can get the all the answers you need to know.

Top FAQs

Can I make changes to my holiday after I’ve booked and what are the charges?

Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

 

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

Amendment fees 71+ Days 70-29 Days 28-15 Days 14 Days or less
Change of person
(per person admin fees)
£50 £50 £50 £150
DOB (per person admin fees) £10 £10 £10 £10
Date - Later dates - Same hotel (per person admin fees) £50 £50 + any cancellation charges from accommodation provider £75 + any cancellation charges from accommodation provider £150 + any cancellation charges from accommodation provider (not available within 48 hours)
Date - Earlier dates - Same hotel (per person admin fees) £50 £50 £75 £150 (not available within 48 hours)
Duration - extension of start or end date only (per person admin fees) £50 £50 £75 £150 (not available within 48 hours)
UK Airport (per person admin fees) £50 £50 £75 £150 (not available within 48 hours)
Destination Airport (per person admin fees) £50 £50 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Accommodation



(per person admin fees)
£50 £50 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Board (per room admin fees) £50 £50 £50 £50
Room (per room admin fees) £50 £50 £50 £50

* Plus any additional charges from accommodation provider.

 

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

 

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

 

Log in to Manage My Booking

What happens if I want to cancel my holiday?

The lead name on the booking must be the one to cancel by phoning, emailing or writing to us. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.


Period before departure within which notice of cancellation is received % of total booking price retained by Jet2holidays
70+ days Loss of deposit
69-57 days 30%
56-43 days 50%
42-29 days 70%
28-15 days 90%
14 days or less 100%

 

If you've purchased a policy from Jet2Insurance on or after 30 June 2022 and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time). If you’ve purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www.reactiveclaims.com/RegisterClaim.aspx . If you need any further help, please have your policy number to hand and call Jet2Insurance on 01293 665910 (open Monday-Friday 08:30-18:00 and Saturday 09:00-17:00 UK time). 

 

 

Log in to Manage My Booking

 

How and when do I get my holiday documents?

If you’ve given us your email address, your holiday documents will be sent directly to that, 28 days before your holiday. If you’ve asked for these to be sent via post, they should arrive around three weeks before you’re due to take off. You can also find them when you log in to Manage My Booking.

 

Log in to Manage My Booking

Do I need to call you to make amendments to my booking?

No, you can use our Manage My Booking facility, which allows you to make simple amendments to your booking without the need to call us. If you wish to change a major element of your holiday such as your hotel, or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. Manage My Booking allows you to make amendments like adding in-flight meals, selecting specific seats, making name changes and also allows you to check in online.

Log in to Manage My Booking

Do you need my middle name(s) for my travel documents?

No, we don’t we don’t need your middle name(s) on your booking unless two people on the booking have identical first and last names. Please make sure all names are spelt exactly as they are on your passport.

Didn't find what you were looking for?

 
Back to top