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Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri 8am-9pm
Sat 8.30am-8pm
Sun 9am-9pm

 

Please only call a number listed on our website or you can find a travel agent near you.

As the UK’s second-largest tour operator, we whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™.

We’re really proud of our famously friendly service and we’ve got the trophies and reviews to prove just how good it is. Not only have we been named a Which? Recommended Provider again, but our sister company Jet2.com has been awarded Best Airline – UK by Tripadvisor four years in a row. And that’s all because we put you at the heart of everything we do.

Thousands of excellent reviews from you

We’re always hearing from our happy customers and we've had hundreds of thousands of you scoring us highly and saying you’d recommend us. Take a look below to see what some of you had to say about your recent experiences. Find out how it feels to book with us, and pick up some reassurance from some real post-trip feedback…

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Leading industry awards

You don’t just have to take our word for it – our award-winning customer service has won us an ever-growing trophy cabinet of awards from some of the most trusted names in the industry. Check out some of our favourites below…

Which? Recommended Provider

We’re super pleased to be recognised as a Which? Recommended Provider for both our beach package holidays and city breaks. These prestigious statuses are based on the findings of both expert analysis and Which? surveys. Thousands of Which? members and members of the public were asked about their experiences of booking and going on holiday in the last two years, with different travel companies. The overall score and rankings are based on several factors and both our beach package holidays and city breaks scored well!

2020


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade-Friendly Brand at the Travel Weekly Globes.
  • 2019


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade Sales Team at the Travel Weekly Globes.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • 2018


  • Best Mainstream Short Haul Tour Operator at SPAA Annual Awards.
  • Best Package Tour Operator at the Northern Ireland Travel Awards.
  • Best Internet Booking System at the Northern Ireland Travel Awards.
  • Best Family Holiday Operator at the Travel Bulletin Star Awards.
  • Travel Brand of the Year 2018 at the Which? Awards 2018.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • Best Short Haul Operator at the Travel Weekly Globe Awards.
  • Favourite Short Haul Operator at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2017


  • Favourite Short Haul Operator (voted for by customers) at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Tour Operator at the GRAFTAS.
  • Outstanding Contribution to the Travel Industry awarded to Alan Cross at the Graftas.
  • Trade Team of the Year at the Independent Travel Experts (ITE) Awards.
  • Best Short Haul Operator (voted for by the travel industry) at the Travel Weekly Globe Awards.
  • Best Travel Website at the Elite Travel Group awards.
  • Best Short Haul Tour Operator at the Travel Bulletin Star Awards.
  • Trade Team of the Year at the Travel Network Group conference.
  • Leisure Sales Team of the Year at the Advantage Travel Partnership’s Big Celebration Lunch.
  • Best Package Tour Operator to Europe at the Northern Ireland Travel and Tourism Awards.
  • Best Travel Industry Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Tour Operator to Europe and North Africa at the Selling Travel Agents Choice Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2016


  • Best Trade Team at the Advantage Consortia Awards.
  • Best Package Tour Operator at the Northern Ireland Travel and Tourism Awards.
  • Best Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Sales Support to the Northern Ireland Travel Trade at the Northern Ireland Travel and Tourism Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Mainstream Short Haul Tour Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Jet2CityBreaks won the Best European Short Break Provider at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Voted ‘Business Partner of the Year 2016’ by the Independent Travel Experts (ITE), at their annual Business Partner Day.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2015


  • Best Overall Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • Best Mainstream Short Haul Tour Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • 'Best Internet Booking System' at the Northern Ireland Travel and Tourism Awards.
  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2014


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2013


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2012


  • 'Isla de Lanzarote 2012' award for boosting tourism, presented by the Lanzarote Tourist Board.
  • 'Best Short Haul Mainstream Operator' and 'Best Agent Friendly Website' at the 20th annual Scottish Passenger Agents' Association Awards.
  • 'Best Supporting Tour Operator' at the ABTA Annual Yorkshire Ball.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2011


  • Winner of the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2011.
  • Winner of the 'Best Mainstream Short Haul Operator' category at the 19th Annual Scottish Passenger Agents Association (SPAA) Travel Awards 2011.
  • 2010


  • Bronze award in the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2010.
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    Choose Jet2holidays - we're here for you

    In the press

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    Wed 20 October 2021 - Business First Online

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    Tues 3 August 2021 - Travel Weekly

    Which Recommended Provider status for Jet2.com and Jet2holidays

    Fri 30 July 2021 - Business First Online

    Get the holiday you deserve

    All our holidays are ABTA and ATOL-protected to keep you and your money safe

    Refund guarantee

    With our Changes and Refunds Policy, if we have to cancel, we guarantee a speedy and smooth refund*.

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    5* travel insurance

    Our Defaqto 5* travel insurance includes COVID-19 cover and is available now.

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    Pay Monthly
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    Spread the cost of your holiday into interest-free monthly payments, with zero payment fees.*

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    Your safety, our priority

    Everything from onboard cleaning to in-resort care is in line with official guidelines.

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    Excellent reviews

    VIP customer service is what we do best – but don’t just take our word for it…

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