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We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and customer stories to prove just how good it is. Like how we've been named a Which? Recommended Provider in seven categories, including Solo Holidays, Family Holidays, Beach & Resort Holidays, City Breaks, Tailor Made Holidays, Villas & Holiday Lets Abroad and even Short Haul Airlines.
We’re always hearing from our happy customers in our surveys*. Take a look below to see some hand-picked stories from customers who’d recommend us after their recent experiences – find out how it feels to book with us and pick up some reassurance from some real post-trip feedback…
*Customers who score us highly in our post-trip feedback survey are invited to provide us with further details about why they love us – and we incentivise them to do so by placing them in a prize draw to win flights or a holiday. See our Reviews Policy for more information.
I'd like to see customer stories from...
A wide choice of destinations and convenient flight times from my local airport make for a stress-free holiday, along with a great selection of accommodation.
Michael travelled from Newcastle to Kos with their partner in May 2026
The care and helpfulness of the special assistance lady, who phoned to check our requirements, were excellent. The friendly, smartly dressed staff, smooth check-in at LBA, and tracked transfers were all fantastic.
Adelle travelled from Leeds Bradford to Lanzarote with their family in May 2026
It’s easy to check in online and then use bag drop at the airport. The staff are always close by if needed. The flights are smooth, and receiving a message as soon as you land with the number of the transfer bus you need is very streamlined.
Bex travelled from Bristol to Menorca with their partner in June 2026
Jet2 make the whole process seamless. From the minute you book your holiday, communication is excellent. If there are any issues, you can speak to someone directly if required, and all the information is available on the app as soon as you’ve booked. The attention to detail, the staff, and of course the destinations are perfect for this family of four. We wouldn’t book with anyone else for our holidays. Pricing is also a key factor, and the ability to compare prices across different days is a feature we personally love."
Charlotte travelled from Manchester to Antalya with their family in May 2026
From check-in, Jet2 staff show a real personal touch in the care and wellbeing of holidaymakers. As someone who booked Assisted Travel, the benefit of free seating meant my wife could sit beside me at no extra cost. The additional baggage allowance, attentive onboard crew, and helpful staff at our destination ensuring we reached our hotel smoothly were all first class, as always. I’d recommend Jet2 to all my fellow travellers from Northern Ireland for first-class service at an affordable price.
Davy travelled from Belfast International to Tenerife South with their partner in March 2026
We couldn’t have asked for more during our travels with Jet2. The flights were smooth and enjoyable, the staff were lovely, and the overall experience was fantastic. We had great transfers to and from our hotel, and all of our questions were answered swiftly and effectively.
Georgia travelled from Manchester to Paphos with their partner in May 2026
Firstly, I gave a score of 10 for the flight, as it was absolutely amazing, and a score of 10 for the Jet2 app as well, as it’s very easy to use. You can see all your flight and hotel information live, along with anything else you need from Jet2, so you know you’re in great hands. I have been using Jet2 for 15 years and always highly recommend it to family, friends and colleagues. These are absolutely the best flights I have ever been on, and I can’t wait to book again.
Holly travelled from Glasgow International to Tenerife South with their partner in April 2026
As this was a last-minute holiday to spend time together as a family in Spain following my father’s recent passing, I wasn’t sure what to expect. From arrival at Bristol, through check-in, the flight service and the transfer on arrival, it was probably the easiest and best experience I’ve had. The communication from everyone was excellent, and the staff were very helpful and friendly. On the return journey, there was a lovely representative at check-in chatting with everyone, and we were personally told which gate to board from even before it appeared on the screens - great customer service. The hotel was good. Overall the Jet2 experience exceeded my expectations. Thank you.
Jade travelled from Bristol to Girona with their partner in May 2026
The flights are fantastic, especially as we've flown from Glasgow airport every time and it makes it so much easier that Jet2 have their own terminal it meant that we only had to wait a few minutes for the check in desk. The service on the flight is great and so is the luggage allowance. Especially travelling with a toddler and baby having the 10kg hand luggage each and being able to take the fold-down stroller is a life-saver. We had the meals on both flights as well which are just so convenient. On our return flight we were told by one of the cabin crew that they didn't have any of the penne bolognese meal I'd pre-booked for my daughter, but straight away she offered the other pasta alternative they had on the menu which was appreciated. The communication about the transfers was also really clear and easy to understand. All in all I can't think about anything that would need to be improved, and we'd definitely book with Jet2 again.
Jordan travelled from Glasgow International to Majorca with their family in May 2026
My wife and I have six children, and we wanted a holiday like this trip provided for us. The entire experience was phenomenal, especially the hotel and pool club included as part of the stay. The food was great, and the room we reserved had the best view we’ve had anywhere in the world.
Justin travelled from Leeds Bradford to Malta with their family in May 2026
There was always a Jet2 representative at the hotel reception, and although we didn’t need assistance, they were clearly helping other guests regularly. The flights and check-in were smooth, and the aircraft staff were amazing. After my daughter had a medical episode in the air, the crew kindly arranged for her to meet the pilots, which truly lifted her mood. They were so kind and welcoming - I honestly can’t speak highly enough of the aircraft staff and pilots.
Leanne travelled from Liverpool to Tenerife South with their family in March 2026
An incredible, seamless holiday from start to finish – a perfect mix of adventure, culture and relaxation, with everything brilliantly organised. From the Atlas Mountains to the souks and unforgettable food, it was the best week away with my best friend, and I can’t wait to book again with Jet2.
Lottoe travelled from Birmingham to Marrakech with their partner in March 2026
We love Jet2 as it ticks all our requirements, such as the convenient airport location. Staff are always available, check-in was speedy, flights were on time, transfers were flawless, and our accommodation - which we changed after booking - was perfect.
Maggie travelled from East Midlands to Lanzarote with their partner in April 2026
Nothing beats a Jet2holiday! We couldn’t fault it - it was exactly what we’d booked and needed. Booking was easy, the staff at both airports were friendly, and the flights were on time.
Luke travelled from Belfast International to Malaga with their partner in May 2026
Everything was extremely well organised from the very beginning, from the moment you arrive to check in at the airport, especially compared to other companies we’ve used. The customer service agents are very welcoming and help get you in the mood for your holiday. This was our second package holiday with Jet2, and the reason we came back is because you made us feel welcome from the moment we arrived at the airport, throughout our holiday, and all the way to returning home.
Robert travelled from London Stansted to Madeira with their partner in March 2026
We’ve been on a lot of package holidays over the years and never had such good service and communication as we did while travelling to Lanzarote. From the moment we arrived at Stansted Airport, there was no queuing and plenty of Jet2 staff on hand to help. The flight was great, and on arrival in Lanzarote there was clearly a strong Jet2 presence. The transfer to the apartments was easy, and the return flight and arrival back into Stansted were just as smooth, with lots of Jet2 staff around and no long waits to get through and collect our baggage. Simply great.
Stefan travelled from London Stansted to Lanzarote with their partner in June 2026
From start to finish, I downloaded the app when I booked the holiday, and it kept me updated throughout. It made it easy to add extras and make changes as well. Every member of staff we came across was extremely knowledgeable and friendly. As it was my grandson’s first time on an aeroplane, he even got to see the cockpit when we reached our destination. There were staff on hand to direct us and make sure we were in the right place. Everything went smoothly. The hotel was brilliant, and we cannot fault any of it. Extremely happy.
Terry travelled from London Gatwick to Majorca with their family in May 2026
In recognition of our commitment to delivering VIP customer service, as well as our award-winning holidays and flights, Jet2holidays has been recognised as the UK’s best company for delivering an outstanding customer experience in the UK Customer Satisfaction Index (UKCSI) for 2026.
Every year, we hold an awards ceremony to acknowledge our top performing Jet2holidays hotels and villas, based on last year’s internal customer satisfaction scores! Keep your eyes peeled – these award-winning hotels now have the logo featured on our website.
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“Last but not least I must mention that both our outbound and return journeys were incredibly smooth and straightforward, given Jet2holidays’ advanced check-in machines, an abundance of smiling, attentive and professional staff both at home and in resort, making the tour operator arguably my current favourite for the quality of service throughout the journey.”
“We were far from eager to return home after such a laidback getaway, but the blow was softened when, before our Jet2 flight took off, the captain welcomed kids into the cockpit for a tour and gave out stickers.”
“I have been waiting a whole year for Jet2 to restart their February and March flight programme to recommend it to anyone else in need of a holiday to remember.”
You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
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