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Real Reviews

Find out why our customers love us Find out why our customers love us

Award-winning customer service

We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and reviews to prove just how good it is. Like how we've been named a Which? Recommended Provider in five categories!

Thousands of excellent reviews from you

We’re always hearing from our happy customers and we've had hundreds of thousands of you scoring us highly and saying you’d recommend us. Take a look below to see what some of you had to say about your recent experiences. Find out how it feels to book with us, and pick up some reassurance from some real post-trip feedback…

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We made the top 10 on the UK Customer Satisfaction Index 2024!

Jet2holidays has been ranked joint sixth on the UK Customer Satisfaction Index (UKCSI) for 2024. The best part? We’re the only company in the ‘Tourism’ sector to appear in the top ten highest rated organisations for customer service. We’re incredibly proud to be recognised once again!

Find out more

The Quality Awards 2023

Every year, we hold an awards ceremony to acknowledge our top performing Jet2holidays hotels and villas, based on last year’s internal customer satisfaction scores! Keep your eyes peeled – these award-winning hotels now have the logo featured on our website.

See all our awards

2024


  • Globe Travel Awards 2024 - Best Trade Sales Team
  • Globe Travel Awards 2024 - Best Trade-Friendly Brand
  • Globe Travel Awards 2024 - Best Short-Haul Operator
  • Feefo Platinum Service Award
  • 2023


  • Which? Recommended Provider (City Break Provider)
  • Which? Recommended Provider (All Inclusive Holiday Provider)
  • Which? Travel Brand of the Year
  • Feefo Platinum Trusted Service Award
  • Travel Weekly Best Short-Haul Operator
  • Travel Weekly Best Trade Sales Team of the Year
  • Travel Weekly Best Trade-Friendly Brand
  • Best Large Company to work for at the Best Workplaces in Travel Awards
  • Which? Recommended Provider (Beach and Resort Holiday Provider)
  • Which? Recommended Provider (Family Holiday Provider)
  • Which? Recommended Provider (Solo Holiday Provider)
  • The Sun Travel Awards 2023 - Best Short Haul Operator
  • The Sun Travel Awards 2023 - Editor's Choice
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    2022


  • Feefo Platinum Trusted Service Award
  • Winner of Best Travel Company for City/Short Breaks at the British Travel Awards
  • Winner of Best Travel Company for Southern Europe/Canaries at the British Travel Awards
  • Silver accreditation for Best Travel Company for Hellenic Europe at the British Travel Awards
  • Silver accreditation for Best Travel Company for Summer Sun holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Winter Sun holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Luxury holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Villa holidays at the British Travel Awards
  • The Times and Sunday Times Editor's Choice Award at the News UK Travel Awards
  • The Sun Best Short Haul Operator at the News UK Travel Awards
  • UK & Ireland Travel Company of the Year at the TTG Travel Industry Awards
  • Tour Operator of the Year – Large at the TTG Travel Industry Awards
  • Trade Support Team of the Year at the TTG Travel Industry Awards
  • Best Short Haul Operator at the Travel Bulletin Star Awards
  • Best Tour Operator to Europe at the NI Travel Awards
  • Best Internet Booking System at the NI Travel Awards
  • Short Haul Operator of the Year at the SPAA Annual Awards
  • City Break Operator of the Year – Jet2CityBreaks at the SPAA Annual Awards
  • Special Award for Handling Pandemic at the Travel Village Group Awards
  • 2021


  • UK & Ireland Travel Company of the Year at the TTG Travel Industry Awards
  • Tour Operator of the Year – Large at the TTG Travel Industry Awards
  • Trade Support Team of the Year at the TTG Travel Industry Awards
  • Best Tour Operator to Europe at the NI Travel Awards
  • Best Trade Engagement at the NI Travel Awards
  • Best Trade Innovation at the NI Travel Awards
  • Outstanding Trade Support at the NI Travel Awards
  • Trade Support Team of the Year at the SPAA Annual Awards
  • Tour Operator Award for Support and Commitment at the SPAA Annual Awards
  • 2020


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade-Friendly Brand at the Travel Weekly Globes.
  • Which? ‘Recommended Provider’ Status.
  • Feefo Gold Trusted Service Award.
  • Feefo Platinum Trusted Service Award.
  • Best Short Haul Operator at The Sun Travel Awards.
  • 2019


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade Sales Team at the Travel Weekly Globes.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • 2018


  • Best Mainstream Short Haul Tour Operator at SPAA Annual Awards.
  • Best Package Tour Operator at the Northern Ireland Travel Awards.
  • Best Internet Booking System at the Northern Ireland Travel Awards.
  • Best Family Holiday Operator at the Travel Bulletin Star Awards.
  • Travel Brand of the Year 2018 at the Which? Awards 2018.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • Best Short Haul Operator at the Travel Weekly Globe Awards.
  • Favourite Short Haul Operator at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2017


  • Favourite Short Haul Operator (voted for by customers) at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Tour Operator at the GRAFTAS.
  • Outstanding Contribution to the Travel Industry awarded to Alan Cross at the Graftas.
  • Trade Team of the Year at the Independent Travel Experts (ITE) Awards.
  • Best Short Haul Operator (voted for by the travel industry) at the Travel Weekly Globe Awards.
  • Best Travel Website at the Elite Travel Group awards.
  • Best Short Haul Tour Operator at the Travel Bulletin Star Awards.
  • Trade Team of the Year at the Travel Network Group conference.
  • Leisure Sales Team of the Year at the Advantage Travel Partnership’s Big Celebration Lunch.
  • Best Package Tour Operator to Europe at the Northern Ireland Travel and Tourism Awards.
  • Best Travel Industry Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Tour Operator to Europe and North Africa at the Selling Travel Agents Choice Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2016


  • Best Trade Team at the Advantage Consortia Awards.
  • Best Package Tour Operator at the Northern Ireland Travel and Tourism Awards.
  • Best Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Sales Support to the Northern Ireland Travel Trade at the Northern Ireland Travel and Tourism Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Mainstream Short Haul Tour Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Jet2CityBreaks won the Best European Short Break Provider at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Voted ‘Business Partner of the Year 2016’ by the Independent Travel Experts (ITE), at their annual Business Partner Day.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2015


  • Best Overall Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • Best Mainstream Short Haul Tour Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • 'Best Internet Booking System' at the Northern Ireland Travel and Tourism Awards.
  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2014


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2013


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2012


  • 'Isla de Lanzarote 2012' award for boosting tourism, presented by the Lanzarote Tourist Board.
  • 'Best Short Haul Mainstream Operator' and 'Best Agent Friendly Website' at the 20th annual Scottish Passenger Agents' Association Awards.
  • 'Best Supporting Tour Operator' at the ABTA Annual Yorkshire Ball.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2011


  • Winner of the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2011.
  • Winner of the 'Best Mainstream Short Haul Operator' category at the 19th Annual Scottish Passenger Agents Association (SPAA) Travel Awards 2011.
  • 2010


  • Bronze award in the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2010.
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    Choose Jet2holidays - we're here for you

    In the press

    “As we touch down in Stansted, I reflect on our trip and conclude that Jet2holidays need to keep the Brasso on standby for the Which? 2024 awards.” 

    Mail Online   

    Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

    The Guardian

    The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”

    The Telegraph

      

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