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As the UK’s second-largest tour operator, we whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™.
And making sure that each of you has a VIP experience when you go away with us is at the heart of everything we do. That’s because we want you to come back to us time and time again for many more happy holidays.
We’re really proud of our famously friendly service and we’ve got the trophies and reviews from you to prove just how good it is. For starters, we’ve had thousands of reviews rating us 9 or 10 for likelihood to recommend us to other people. Plus, thanks to positive customer feedback we’re a Which? Recommended Provider again – and our sister company Jet2.com has been named Best Airline – UK by Tripadvisor four years in a row.
Thousands of excellent reviews from you
The only way we can really know if we’re getting things right is when you tell us, which is why your reviews are always so important to us. Over the years, we've had hundreds of thousands of happy customers scoring us highly and saying they’d recommend us. Take a look below at what some of you had to say about your recent experiences. Find out how it feels to book with us, and pick up some reassurance from some real post-trip feedback…
'You’ve been so helpful'
'Jet2 already have a very high standard in my opinion. The way that you guys have dealt with the COVID crisis is amazing. You’ve been so helpful in changing my arrangements and the ‘reassurance emails’ re travel were great. It’s definitely increased my confidence in the company and will always, in the first instance, look to Jet2 for my next holiday.'
The Cartmell family travelled from Manchester to Rhodes in August 2020
'An amazing experience…’
"An amazing experience and the best holiday we have ever had with Jet2. From flight to hotel, everything was perfect."
The Paterson family travelled to Kusadasi, Turkey from Glasgow in September 2020
'Jet2holidays exceeded my expectations…'
"With the ongoing Covid situation, Jet2holidays exceeded my expectations in the way they handled everything. This made our holiday so much more relaxing. Thank you."
The Jemson family travelled from Leeds to Kefalonia in August 2020
'…best time away during such an awful year.'
"It was incredible, we had the best time away during such an awful year. We have memories from this holiday that will last a lifetime."
Lisa travelled with her partner from Leeds Bradford to Bodrum, Turkey in August 2020
'…superb holiday company…'
"Our Jet2 vacation made our father/son bond even greater. Thanks to Jet2’s choice of location, hotel and representatives. From booking to getting back home, I found Jet2 to be wonderful people, superb holiday company with the personal touch."
Richard and his son travelled from London Stansted to Belek, Turkey in August 2020
'Great service from the staff…'
"Great service from the staff at the airport and on board the plane, hiring a car as part of the package was so simple and really made enjoying my holiday so simple. The accommodation was very nice, basic but just what we wanted in a great location and the staff at Sofias were very friendly and welcoming. "
Stewart and his partner travelled from Birmingham to Zante in August 2020
'…family friendly hotel'
"The most family friendly hotel I've ever been too. The whole trip was absolutely perfect for all ages from 2-68."
The Mcfadyean family travelled from Edinburgh to Bodrum, Turkey in September 2020
'I was concerned about COVID-19 guidelines …'
"I was concerned about COVID-19 guidelines and how they would be implemented but I shouldn’t have worried. The whole experience of the holiday from start to finish was completely COVID compliant and lots of extra information was provided such as links to PLF forms."
The Brookes family travelled from Birmingham to Corfu in August 2020
'…already looking to book again!'
"Looked after perfectly from end to end by Jet2holidays. Superb location, absolutely delighted to have got some October sunshine and already looking to book again!"
Richard and his daughter travelled from Birmingham to Kos in October 2020
'Outstanding holiday from Jet2!'
"Absolutely fantastic holiday experience. I had never travelled with Jet2 before and was slightly concerned what to expect as having been let down by another holiday company but from the moment we got on the plane, the flight, outstanding hotel, superb resort and beautiful Crete, I was amazed at the level of service we received! Outstanding holiday from Jet2!"
Ruth and her partner travelled from Birmingham to Chania, Crete in August 2020
'Outstanding in every respect’
"Outstanding in every respect. From check-in to crew on aircrafts to hotel and reps. Faultless! Everyone welcomed us warmly and clearly focused on providing excellent customer service. Have been on package holidays with other companies but your team were streets ahead! Well done!"
Margo travelled with her partner from Manchester to Funchal, Madeira in December 2020
'The service is the best available'
"Having used Jet2holidays on numerous occasions I know that you provide a great
service. The service is the best available!"
The Roddy Family travelled from Newcastle to St George South, Corfu in October 2020
'Lovely hotel, staff very attentive and wanted you to have a good time...'
"We’ve never been on an Indulgent Escapes holiday before and there were unexpected touches such as the free drink on the plane, fruit and wine in the room on arrival. Lovely hotel, staff very attentive and wanted you to have a good time, extra touches such as fast pass through security at airport!"
Sharon travelled with her partner from Manchester to Kalathos, Rhodes in October 2020
'The extra mile is always achieved if not the extra two miles.'
"In these uncertain times, Jet2 staff go the extra mile to support everyone. I have had to change my holiday plans twice and every person who I have spoken to have recommended as best for my budget, and monies are refunded if it’s not possible. The extra mile is always achieved if not the extra two miles."
'Peace of mind'
"Peace of mind after every Jet2holiday we've ever booked. They really genuinely care that they provide a first-class service."
'Love Jet2, helpful from the minute you book'
"Easy to use, easy to navigate through, used it every time I have booked. Love Jet2, helpful from the minute you book to stepping into the airport, staff at hand helping you, at the hotel and the early pick up of luggage is brilliant."
'You make us all feel special'
"You make us all feel special and your customer services are first class. Jet2 are our first choice to book our holidays, we feel safe and confident in booking with you guys."
'...convenient flights from my local airport'
"It is so simple to book online with Jet2holidays. There is a fantastic choice of quality accommodation with very convenient flights from my local airport."
'...so pleased with the overall service experience'
"We have previously travelled to this hotel with Jet2 and were so pleased with the overall service experience – from departure to arriving back in the UK – we decided to return!"
Leading industry awards
You don’t just have to take our word for it – our award-winning customer service has won us an ever-growing trophy cabinet of awards from some of the most trusted names in the industry. Check out some of our favourites below…
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Choose Jet2holidays - we're here for you
In the press
Jet2holidays awarded Feefo Platinum Trusted Service Award
Thu 11 Feb 2021 - Business first online
Jet2.com Rated the Top Scoring UK Airline in Which? Refund Satisfaction Survey
Fri 15 Jan 2021 - The Telegraph and Argus
Package holidays ‘considerably cheaper’ than DIY trips, Which? finds
Wed 25 Nov 2020 - Travel Weekly
Jet2holidays scoops WTM award for pandemic response
Thu 05 Nov 2020 - TTG Media
In praise of Jet2, and the other travel companies having a good pandemic
Fri 30 Oct 2020 - The Telegraph
Good in a crisis: the airline that gave us refunds
Sat 04 Jul 2020 - The Times
The 50 best and worst travel firms for cancellation refunds: Ryanair and Teletext fail, Hays Travel and Jet2 succeed
Mon 18 May 2020 - Money Saving Expert
Get the holiday you deserve
All our holidays are ABTA and ATOL-protected to keep you and your money safe
Refund guarantee
If we have to cancel, we guarantee a speedy and smooth refund, so you can book with confidence. T&Cs apply.
Read more5* travel insurance
Our Defaqto 5* travel insurance includes COVID-19 and FCDO cover and is available now.
Read morePay Monthly
Spread the cost of your holiday into interest-free monthly payments, with zero payment fees.*
Read moreYour safety, our priority
Excellent reviews
VIP customer service is what we do best – but don’t just take our word for it…
Read moreExplore some of our great destinations...
Balearics
Canary Islands
Croatia
Czech Republic
Denmark
Hungary
Iceland
Netherlands
Poland
Portugal
Switzerland
Canary Islands
Greece
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Corfu Villa Holidays -
Crete (Chania Area) Villa Holidays -
Crete (Heraklion Area) Villa Holidays -
Halkidiki Villa Holidays -
Kefalonia Villa Holidays -
Lefkas Villa Holidays -
Mykonos Villa Holidays -
Parga Area Villa Holidays -
Peloponnese Villa Holidays -
Rhodes Villa Holidays -
Santorini Villa Holidays -
Skiathos Villa Holidays -
Zante Villa Holidays
Montenegro
Spain
Save and share holidays
Save, compare and share all the holidays you love with at-a-glance shortlists. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time.
- Save holidays to your shortlist
- Compare and share holidays
Speak to one of our travel experts on:
0800 408 0778
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