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Award-winning customer service

We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and reviews to prove just how good it is. Like how we won Travel Brand of the Year 2022 at the Which? Awards. That’s the second time in five years! Not to mention, most recently, we’ve been awarded Which? Recommended Provider status for both family holidays and solo holidays.

In the press

Jet2 have been extremely resilient this summer, and I very rarely hear of any issues involving the airline or its holiday company. Unlike easyJet, Wizz Air, TUI, British Airways ...

Mon 27 June 2022 - Simon Calder, Twitter

Jet2 are the best performers

Tues 14 June 2022 - The Independent

Jet2 should be credited. They actually have done a great job in making sure their flights have mainly got away on time.”

Fri 10 June 2022 - BBC News

Check-in was completely fine, we got through with Jet2 in about 10 minutes.”

Tues 7 June 2022 - Telegraph & Argus

Jet2 started recruiting much earlier and anticipated the bounceback.”

Fri 3 June 2022 - The Times

Jet2 chief says travel issues ‘will improve’ as staff shortages addressed

Tues 31 May 2022 - Travel Weekly

Below is a breakdown of what Yorkshire based airliner Jet2, which hasn't cancelled any flights, has said

Tues 31 May 2022 - Leeds Live

Thousands of excellent reviews from you

We’re always hearing from our happy customers and we've had hundreds of thousands of you scoring us highly and saying you’d recommend us. Take a look below to see what some of you had to say about your recent experiences. Find out how it feels to book with us, and pick up some reassurance from some real post-trip feedback…

I'd like to see reviews from...

See all our awards

2022


  • Feefo Platinum Trusted Service Award
  • Winner of Best Travel Company for City/Short Breaks at the British Travel Awards
  • Winner of Best Travel Company for Southern Europe/Canaries at the British Travel Awards
  • Silver accreditation for Best Travel Company for Hellenic Europe at the British Travel Awards
  • Silver accreditation for Best Travel Company for Summer Sun holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Winter Sun holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Luxury holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Villa holidays at the British Travel Awards
  • The Times and Sunday Times Editor's Choice Award at the News UK Travel Awards
  • The Sun Best Short Haul Operator at the News UK Travel Awards
  • UK & Ireland Travel Company of the Year at the TTG Travel Industry Awards
  • Tour Operator of the Year – Large at the TTG Travel Industry Awards
  • Trade Support Team of the Year at the TTG Travel Industry Awards
  • Best Short Haul Operator at the Travel Bulletin Star Awards
  • Best Tour Operator to Europe at the NI Travel Awards
  • Best Internet Booking System at the NI Travel Awards
  • Short Haul Operator of the Year at the SPAA Annual Awards
  • City Break Operator of the Year – Jet2CityBreaks at the SPAA Annual Awards
  • Special Award for Handling Pandemic at the Travel Village Group Awards
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    2021


  • UK & Ireland Travel Company of the Year at the TTG Travel Industry Awards
  • Tour Operator of the Year – Large at the TTG Travel Industry Awards
  • Trade Support Team of the Year at the TTG Travel Industry Awards
  • Best Tour Operator to Europe at the NI Travel Awards
  • Best Trade Engagement at the NI Travel Awards
  • Best Trade Innovation at the NI Travel Awards
  • Outstanding Trade Support at the NI Travel Awards
  • Trade Support Team of the Year at the SPAA Annual Awards
  • Tour Operator Award for Support and Commitment at the SPAA Annual Awards
  • 2020


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade-Friendly Brand at the Travel Weekly Globes.
  • Which? ‘Recommended Provider’ Status.
  • Feefo Gold Trusted Service Award.
  • Feefo Platinum Trusted Service Award.
  • Best Short Haul Operator at The Sun Travel Awards.
  • 2019


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade Sales Team at the Travel Weekly Globes.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • 2018


  • Best Mainstream Short Haul Tour Operator at SPAA Annual Awards.
  • Best Package Tour Operator at the Northern Ireland Travel Awards.
  • Best Internet Booking System at the Northern Ireland Travel Awards.
  • Best Family Holiday Operator at the Travel Bulletin Star Awards.
  • Travel Brand of the Year 2018 at the Which? Awards 2018.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • Best Short Haul Operator at the Travel Weekly Globe Awards.
  • Favourite Short Haul Operator at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2017


  • Favourite Short Haul Operator (voted for by customers) at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Tour Operator at the GRAFTAS.
  • Outstanding Contribution to the Travel Industry awarded to Alan Cross at the Graftas.
  • Trade Team of the Year at the Independent Travel Experts (ITE) Awards.
  • Best Short Haul Operator (voted for by the travel industry) at the Travel Weekly Globe Awards.
  • Best Travel Website at the Elite Travel Group awards.
  • Best Short Haul Tour Operator at the Travel Bulletin Star Awards.
  • Trade Team of the Year at the Travel Network Group conference.
  • Leisure Sales Team of the Year at the Advantage Travel Partnership’s Big Celebration Lunch.
  • Best Package Tour Operator to Europe at the Northern Ireland Travel and Tourism Awards.
  • Best Travel Industry Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Tour Operator to Europe and North Africa at the Selling Travel Agents Choice Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2016


  • Best Trade Team at the Advantage Consortia Awards.
  • Best Package Tour Operator at the Northern Ireland Travel and Tourism Awards.
  • Best Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Sales Support to the Northern Ireland Travel Trade at the Northern Ireland Travel and Tourism Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Mainstream Short Haul Tour Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Jet2CityBreaks won the Best European Short Break Provider at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Voted ‘Business Partner of the Year 2016’ by the Independent Travel Experts (ITE), at their annual Business Partner Day.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2015


  • Best Overall Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • Best Mainstream Short Haul Tour Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • 'Best Internet Booking System' at the Northern Ireland Travel and Tourism Awards.
  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2014


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2013


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2012


  • 'Isla de Lanzarote 2012' award for boosting tourism, presented by the Lanzarote Tourist Board.
  • 'Best Short Haul Mainstream Operator' and 'Best Agent Friendly Website' at the 20th annual Scottish Passenger Agents' Association Awards.
  • 'Best Supporting Tour Operator' at the ABTA Annual Yorkshire Ball.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2011


  • Winner of the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2011.
  • Winner of the 'Best Mainstream Short Haul Operator' category at the 19th Annual Scottish Passenger Agents Association (SPAA) Travel Awards 2011.
  • 2010


  • Bronze award in the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2010.
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    Choose Jet2holidays - we're here for you

    Get the holiday you deserve

    All our holidays are ABTA and ATOL-protected to keep you and your money safe

    Refund guarantee

    With our Changes and Refunds Policy, if we have to cancel, we guarantee a speedy and smooth refund*.

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    5* travel insurance

    Our Defaqto 5* travel insurance includes COVID-19 cover and is available now.

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    Pay Monthly

    Spread the cost of your holiday into interest-free monthly payments, with zero payment fees.*

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    Your safety, our priority

    Everything from onboard cleaning to in-resort care is in line with official guidelines.

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