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ABTA and ATOL protection

At Jet2holidays, we always put our customers first. One of the ways we make sure you stay safe is by including ATOL and ABTA protection for every single package holiday that’s booked with us.

What is ATOL?

ATOL - or Air Travel Organiser’s Licence – has operated since 1973 and was formed by the UK government. It’s a financial protection scheme that covers you when you book a holiday with a UK ATOL holder. If a company ceases trading, such as if it’s been placed into administration, the ATOL protects you from losing money and offers assistance whilst you’re abroad.

What is ATOL protection?

By law, all holidays where a flight and accommodation has been booked together must be covered by an ATOL. For every person that buys a Jet2holiday, we pay £2.50 into a fund that’s used by the Civil Aviation Authority (CAA) so that if something does happen to us, we can still guarantee that you’ll complete your holiday and get home safely, or, if you were yet to go on your holiday, receive a full refund. This means you can guarantee your money is safe and if you’re already abroad you’ll get home by transport organised by the CAA at no extra cost.

All the holidays on our website are financially protected by the ATOL scheme. When you pay, you’ll be supplied with an ATOL Certificate. In the unlikely event that you do not receive your certificate, please contact us to ask for it and once received, check it to ensure that everything you booked with us (flights, hotels and other services) is listed on it. Please see our booking conditions for further information and for more information about financial protection and the ATOL Certificate, go to: www.caa.co.uk

ATOL is just one of the many ways we’re committed to giving you the safe, secure holiday you deserve – and with our financial performance proving that our package deals are more popular than ever, we’re going to help millions more people enjoy the same great benefits of a Jet2holiday for years to come!

What is ABTA?

ABTA is a travel trade association for tour operators and travel agents who have been offering expert advice and guidance for more than 70 years. ABTA leads the way for ensuring high service standards among its members (travel companies like Jet2holidays), focussing on key issues such as health and safety for holidaymakers and encouraging responsible tourism both in the UK and abroad.

What is ABTA protection, and how does it affect my Jet2holiday?

As an ABTA member, Jet2holidays is committed to maintaining a high standard of service to its customers by abiding by ABTA’s Code of Conduct, so you can feel confident that we offer package holidays you can trust.

As an ABTA member, Jet2holidays is held to the highest standard as a tour operator. But what does this mean for you? Being a member of ABTA means you can have confidence in Jet2holidays and the standard of services we offer you. This includes accurate advertising, a commitment to excellent customer service, fair terms of trading and changes to bookings.

With both ATOL protection and ABTA membership, you can rest assured that we’re doing everything we can to protect our customers and that you’re booking a package holiday you can trust.

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