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0800 408 0778
Call today from 8am-10pm
Speak to one of our travel experts in our UK Call Centre:
Opening times:
Mon-Fri 8am-10pm
Sat 8.30am-8pm
Sun 9am-9pm
Please only call a number listed on our website or you can find a travel agent near you.
Feel safe and secure with Jet2holidays
Feel safe and secure with Jet2holidays
ABTA No. Y1256
ATOL-protected
Best Airline - UK
'Excellent' from 10,000+ reviews
Recommended Provider
Platinum Trusted Service
Amending your holiday
If you’re thinking of cancelling your holiday, you might like to know that you can change your booking for a fee, plus any increase in the cost of your holiday. We’ve got more than 50 destinations to choose from across Europe, so if you change your mind, there are plenty of other sun-kissed options to pick from.
As the UK’s second largest tour operator, we take millions of happy holidaymakers on fully ABTA and ATOL-protected Real Package Holidays™ every year! We’re also a Which? Recommended Provider and our sister company Jet2.com has been named Best Airline – UK by TripAdvisor three years on the trot.
If you’re concerned about your holiday plans, please note that we follow UK Foreign and Commonwealth Office (FCDO) travel advice and will provide updates if there are any changes to our flights and holidays programme that may impact your booking.
To amend your booking, call our customer services team. Please note, we're receiving lots of calls right now, so there will be longer than normal call wait times. To speak to one of our friendly advisors, please call 0333 300 0702.
Cancelling your holiday
If you want to cancel your holiday, you can do so at any time. However, if you cancel 70 days or more before your departure, you’ll only lose your deposit. After that, the amount you’ll have to pay will depend on when you cancel, so make sure you take the time to decide if it’s the right decision for you. Please see our terms and conditions for more information:
| Time before departure | Total booking cost charged by Jet2Holidays |
| 70+ days | Loss of deposit |
| 69-57 days | 30% |
| 56-43 days | 50% |
| 42-29 days | 70% |
| 28-15 days | 90% |
| 14 days or less | 100% |
To cancel your booking, all you have to do is log in to Manage My Booking and choose ‘Cancel booking’ on the menu. If you have any issues or need to speak to one of our friendly advisors, please call 0333 300 0702. Please note, we're receiving lots of calls right now, so call wait times may be longer than normal.
Cancelled holidays
If your holiday’s been impacted by the coronavirus (COVID-19) situation, please go to our travel updates page for further information
Save and share holidays
Save, compare and share all the holidays you love with at-a-glance shortlists. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time.
- Save holidays to your shortlist
- Compare and share holidays