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Award-winning customer service

We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and customer stories to prove just how good it is. Like how we won Travel Brand of the Year 2024 at the Which? Awards. That’s the third year in a row and the fourth time in the last seven years! And on top of a number of other categories that we were awarded in 2024. For Jet2.com, we were also named as a Which? Recommended Provider for the tenth year in a row!


Stories from customers who love us!

We’re always hearing from our happy customers in our surveys*. Take a look below to see some hand-picked stories from customers who’d recommend us after their recent experiences – find out how it feels to book with us and pick up some reassurance from some real post-trip feedback…

*Our survey is incentivised with a prize draw, and all stories on this page are selected by us. See our Reviews Policy for more information.

I'd like to see customer stories from...

We’ve been highly rated in the UK Customer Satisfaction Index 2025!

Jet2holidays has been ranked 14th out of more than 200 major organisations and brands on the UK Customer Satisfaction Index (UKCSI) for 2025. The best part? We’re the top company in the ‘Tourism’ sector and the only one to make the list of the 50 highest- rated organisations for customer service.

Find out more

The Quality Awards 2024

Every year, we hold an awards ceremony to acknowledge our top performing Jet2holidays hotels and villas, based on last year’s internal customer satisfaction scores! Keep your eyes peeled – these award-winning hotels now have the logo featured on our website.

See all our awards

2025


  • Which? Recommended Provider (Villas and holiday lets abroad)
  • Globe Travel Awards 2025 - Best Short Haul Operator
  • Globe Travel Awards 2025 - Best Trade-Friendly Brand
  • 2024


  • Travolution Award 2024 - Best Customer Service Award
  • SPAA Awards - Short Haul Operator of the Year - Jet2holidays
  • SPAA Awards - European City Break Operator of the Year - Jet2CityBreaks
  • Which? Recommended Provider Family Holidays
  • Which? Recommended Provider Solo Holidays
  • Which? Recommended Provider Beach and Resort Holidays
  • Which? Recommended Provider City Breaks
  • Which? Recommended Provider Tailor-made Holidays
  • Which? Recommended Provider (Villas and holiday lets abroad)
  • Agents’ Favourite Short-Haul Tour Operator – Jet2holidays
  • Agents’ Favourite Trade Sales Team – Jet2holidays
  • Agents’ Favourite Travel Brand – Jet2holidays
  • Globe Travel Awards 2024 - Best Trade Sales Team
  • Globe Travel Awards 2024 - Best Trade-Friendly Brand
  • Globe Travel Awards 2024 - Best Short-Haul Operator
  • Feefo Platinum Service Award
  • Which? Travel Brand of the Year
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    2023


  • Agents’ Favourite Short-Haul Tour Operator – Jet2holidays
  • Agents’ Favourite Travel Brand – Jet2holidays
  • Which? Recommended Provider (City Break Provider)
  • Which? Recommended Provider (All Inclusive Holiday Provider)
  • Which? Travel Brand of the Year
  • Feefo Platinum Trusted Service Award
  • Travel Weekly Best Short-Haul Operator
  • Travel Weekly Best Trade Sales Team of the Year
  • Travel Weekly Best Trade-Friendly Brand
  • Best Large Company to work for at the Best Workplaces in Travel Awards
  • Which? Recommended Provider (Beach and Resort Holiday Provider)
  • Which? Recommended Provider (Family Holiday Provider)
  • Which? Recommended Provider (Solo Holiday Provider)
  • The Sun Travel Awards 2023 - Best Short Haul Operator
  • The Sun Travel Awards 2023 - Editor's Choice
  • 2022


  • Feefo Platinum Trusted Service Award
  • Winner of Best Travel Company for City/Short Breaks at the British Travel Awards
  • Winner of Best Travel Company for Southern Europe/Canaries at the British Travel Awards
  • Silver accreditation for Best Travel Company for Hellenic Europe at the British Travel Awards
  • Silver accreditation for Best Travel Company for Summer Sun holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Winter Sun holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Luxury holidays at the British Travel Awards
  • Silver accreditation for Best Travel Company for Villa holidays at the British Travel Awards
  • The Times and Sunday Times Editor's Choice Award at the News UK Travel Awards
  • The Sun Best Short Haul Operator at the News UK Travel Awards
  • UK & Ireland Travel Company of the Year at the TTG Travel Industry Awards
  • Tour Operator of the Year – Large at the TTG Travel Industry Awards
  • Trade Support Team of the Year at the TTG Travel Industry Awards
  • Best Short Haul Operator at the Travel Bulletin Star Awards
  • Best Tour Operator to Europe at the NI Travel Awards
  • Best Internet Booking System at the NI Travel Awards
  • Short Haul Operator of the Year at the SPAA Annual Awards
  • City Break Operator of the Year – Jet2CityBreaks at the SPAA Annual Awards
  • Special Award for Handling Pandemic at the Travel Village Group Awards
  • 2021


  • UK & Ireland Travel Company of the Year at the TTG Travel Industry Awards
  • Tour Operator of the Year – Large at the TTG Travel Industry Awards
  • Trade Support Team of the Year at the TTG Travel Industry Awards
  • Best Tour Operator to Europe at the NI Travel Awards
  • Best Trade Engagement at the NI Travel Awards
  • Best Trade Innovation at the NI Travel Awards
  • Outstanding Trade Support at the NI Travel Awards
  • Trade Support Team of the Year at the SPAA Annual Awards
  • Tour Operator Award for Support and Commitment at the SPAA Annual Awards
  • 2020


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade-Friendly Brand at the Travel Weekly Globes.
  • Which? ‘Recommended Provider’ Status.
  • Feefo Gold Trusted Service Award.
  • Feefo Platinum Trusted Service Award.
  • Best Short Haul Operator at The Sun Travel Awards.
  • 2019


  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade Sales Team at the Travel Weekly Globes.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • 2018


  • Best Mainstream Short Haul Tour Operator at SPAA Annual Awards.
  • Best Package Tour Operator at the Northern Ireland Travel Awards.
  • Best Internet Booking System at the Northern Ireland Travel Awards.
  • Best Family Holiday Operator at the Travel Bulletin Star Awards.
  • Travel Brand of the Year 2018 at the Which? Awards 2018.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • Best Short Haul Operator at the Travel Weekly Globe Awards.
  • Favourite Short Haul Operator at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2017


  • Favourite Short Haul Operator (voted for by customers) at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Tour Operator at the GRAFTAS.
  • Outstanding Contribution to the Travel Industry awarded to Alan Cross at the Graftas.
  • Trade Team of the Year at the Independent Travel Experts (ITE) Awards.
  • Best Short Haul Operator (voted for by the travel industry) at the Travel Weekly Globe Awards.
  • Best Travel Website at the Elite Travel Group awards.
  • Best Short Haul Tour Operator at the Travel Bulletin Star Awards.
  • Trade Team of the Year at the Travel Network Group conference.
  • Leisure Sales Team of the Year at the Advantage Travel Partnership’s Big Celebration Lunch.
  • Best Package Tour Operator to Europe at the Northern Ireland Travel and Tourism Awards.
  • Best Travel Industry Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Tour Operator to Europe and North Africa at the Selling Travel Agents Choice Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2016


  • Best Trade Team at the Advantage Consortia Awards.
  • Best Package Tour Operator at the Northern Ireland Travel and Tourism Awards.
  • Best Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Sales Support to the Northern Ireland Travel Trade at the Northern Ireland Travel and Tourism Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Mainstream Short Haul Tour Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Jet2CityBreaks won the Best European Short Break Provider at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Voted ‘Business Partner of the Year 2016’ by the Independent Travel Experts (ITE), at their annual Business Partner Day.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2015


  • Best Overall Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • Best Mainstream Short Haul Tour Operator’ at the Scottish Passenger Agents’ Association Travel Awards.
  • 'Best Internet Booking System' at the Northern Ireland Travel and Tourism Awards.
  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2014


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2013


  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • 2012


  • 'Isla de Lanzarote 2012' award for boosting tourism, presented by the Lanzarote Tourist Board.
  • 'Best Short Haul Mainstream Operator' and 'Best Agent Friendly Website' at the 20th annual Scottish Passenger Agents' Association Awards.
  • 'Best Supporting Tour Operator' at the ABTA Annual Yorkshire Ball.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.
  • 2011


  • Winner of the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2011.
  • Winner of the 'Best Mainstream Short Haul Operator' category at the 19th Annual Scottish Passenger Agents Association (SPAA) Travel Awards 2011.
  • 2010


  • Bronze award in the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2010.
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    Choose Jet2holidays - we're here for you

    In the press

    “Last but not least I must mention that both our outbound and return journeys were incredibly smooth and straightforward, given Jet2holidays’ advanced check-in machines, an abundance of smiling, attentive and professional staff both at home and in resort, making the tour operator arguably my current favourite for the quality of service throughout the journey.” 

    Manchester World   

    “We were far from eager to return home after such a laidback getaway, but the blow was softened when, before our Jet2 flight took off, the captain welcomed kids into the cockpit for a tour and gave out stickers.”

    Scottish Sun

    I have been waiting a whole year for Jet2 to restart their February and March flight programme to recommend it to anyone else in need of a holiday to remember.”

    Chronicle Live

      

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