Reviews and awards

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ABTA and ATOL protection

Putting our customers first is our top priority, which is why ATOL and ABTA protection are included in all our Real Package Holidays™. Having these in place means you can rest assured knowing that if in the unlikely event that something happens to us, you’re protected, whether you’re counting down the days to your holiday or already in resort.

Which?

We’re super pleased to be recognised as a Which? Recommended Provider. This prestigious status is based on the Which? Holiday Companies Survey that asked thousands of Which? members about their travel experiences. The overall score and rankings are based on several factors and we scored well on every single one!

TripAdvisor

Our sister company, Jet2.com, won an unprecedented five awards at the TripAdvisor Travellers’ Choice Awards 2020! For four years in a row, Jet2.com has won Best Airline – UK and Best Low-Cost Airline – Europe. Plus, Jet2.com has once again ranked among the Top 10 Airlines in the World, coming fifth in the list.

Feefo

Since we teamed up with Feefo, one of the UK’s biggest review websites, our customer ratings have consistently averaged above 4.5/5 for three years in a row. It’s this impressive feat that’s earned us Feefo’s highest accolade, the Platinum Trusted Service Award, and we couldn’t be more delighted!

Trustpilot

On one of the world’s most renowned review platforms, Trustpilot, we’ve scored ‘Excellent’ from more than 10,000 reviews left by our customers about their experiences on our Real Package Holidays™.

Customer Satisfaction Study

Leading the way for customer satisfaction, Jet2holidays is the only tour operator to reach the top 50 in the UK Customer Satisfaction Index! We ranked 23rd out of 250 UK companies scored and we’re really proud to be the best in the UK for tourism. This survey is produced twice a year and based on responses from more than 10,000 customers – and they’re very happy with us!