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As the UK’s second largest tour operator, we whisk millions of holidaymakers away every year on fully ABTA and ATOL-protected Real Package Holidays™. Your accommodation, return flights, 22kg baggage and transfers are all wrapped up in one easy package – and it all starts with just a £60pp deposit.

Award-winning customer service is a huge part of our getaways – we look after you every step of the way, from the moment you book to the day you come home. We’re really proud of our famously friendly customer service and we’ve got the trophies to prove how good it is – you don’t just have to take our word for it! We’re a Which? Recommended Provider and our sister company Jet2.com has been named Best Airline – UK by TripAdvisor three years in a row.

But that’s not all – our trophy cabinet is creaking with the weight of all our top-notch customer reviews and industry awards. Take a look at our line-up below…

ABTA

ABTA and ATOL protection

Putting our customers first is our top priority, which is why ATOL and ABTA protection are included in all our Real Package Holidays™. Having these in place means you can rest assured knowing that if in the unlikely event that something happens to us, you’re protected, whether you’re counting down the days to your holiday or already in resort.

Which?

We’re super pleased to be recognised as a Which? Recommended Provider. This prestigious status is based on the Which? Holiday Companies Survey that asked thousands of Which? members about their travel experiences. The overall score and rankings are based on several factors and we scored well on every single one!

TripAdvisor

Our sister company, Jet2.com, won an unprecedented five awards at the TripAdvisor Travellers’ Choice Awards 2019! For three years in a row, Jet2.com has won Best Airline – UK and Best Low-Cost Airline – Europe. Plus for two years running, Jet2.com has scooped Best Economy Class – Europe.

Feefo

Feefo

Since we teamed up with Feefo, one of the UK’s biggest review websites, our customer ratings have consistently averaged above 4.5/5 for three years in a row. It’s this impressive feat that’s earned us Feefo’s highest accolade, the Platinum Trusted Service Award, and we couldn’t be more delighted!

trustpilot

Trustpilot

On one of the world’s most renowned review platforms, Trustpilot, we’ve scored ‘Excellent’ from more than 9,000 reviews left by our customers about their experiences on our Real Package Holidays™.

Customer Satisfaction Study

Leading the way for customer satisfaction, Jet2holidays is the only tour operator to reach the top 50 in the UK Customer Satisfaction Index! We ranked 23rd out of 250 UK companies scored and we’re really proud to be the best in the UK for tourism. This survey is produced twice a year and based on responses from more than 10,000 customers – and they’re very happy with us!

All our awards

2020

  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade-Friendly Brand at the Travel Weekly Globes

2019

  • Best Short Haul Operator at the Travel Weekly Globes.
  • Best Trade Sales Team at the Travel Weekly Globes
  • Gold Trusted Service Award at the Feefo Trusted Service Awards

2018

  • Best Mainstream Short Haul Tour Operator at SPAA Annual Awards
  • Best Package Tour Operator at the Northern Ireland Travel Awards
  • Best Internet Booking System at the Northern Ireland Travel Awards
  • Best Family Holiday Operator at the Travel Bulletin Star Awards
  • Travel Brand of the Year 2018 at the Which? Awards 2018.
  • Gold Trusted Service Award at the Feefo Trusted Service Awards.
  • Best Short Haul Operator at the Travel Weekly Globe Awards.
  • Favourite Short Haul Operator at the Travel Weekly Globe Awards.
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards.
  • Best Airline for Groups at the Group Travel Awards.

2017

  • Favourite Short Haul Operator (voted for by customers) at the Travel Weekly Globe Awards
  • Best Trade Friendly Brand at the Travel Weekly Globe Awards
  • Best Tour Operator at the GRAFTAS.
  • Outstanding Contribution to the Travel Industry awarded to Alan Cross at the Graftas.
  • Trade Team of the Year at the Independent Travel Experts (ITE) Awards.
  • Best Short Haul Operator (voted for by the travel industry) at the Travel Weekly Globe Awards.
  • Best Travel Website at the Elite Travel Group awards.
  • Best Short Haul Tour Operator at the Travel Bulletin Star Awards.
  • Trade Team of the Year at the Travel Network Group conference.
  • Leisure Sales Team of the Year at the Advantage Travel Partnership’s Big Celebration Lunch.
  • Best Package Tour Operator to Europe at the Northern Ireland Travel and Tourism Awards.
  • Best Travel Industry Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Tour Operator to Europe and North Africa at the Selling Travel Agents Choice Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.

2016

  • Best Trade Team at the Advantage Consortia Awards
  • Best Package Tour Operator at the Northern Ireland Travel and Tourism Awards.
  • Best Internet Booking System at the Northern Ireland Travel and Tourism Awards.
  • Best Sales Support to the Northern Ireland Travel Trade at the Northern Ireland Travel and Tourism Awards.
  • Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Best Mainstream Short Haul Tour Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Jet2CityBreaks won the Best European Short Break Provider at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
  • Voted ‘Business Partner of the Year 2016’ by the Independent Travel Experts (ITE), at their annual Business Partner Day.
  • Best Airline for Groups at the Group Leisure & Travel Awards.

2015

  • Best Overall Operator’ at the Scottish Passenger Agents’ Association Travel Awards
  • Best Mainstream Short Haul Tour Operator’ at the Scottish Passenger Agents’ Association Travel Awards
  • 'Best Internet Booking System' at the Northern Ireland Travel and Tourism Awards.
  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Travel Awards.

2014

  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.

2013

  • 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
  • Best Airline for Groups at the Group Leisure & Travel Awards

2012

  • 'Isla de Lanzarote 2012' award for boosting tourism, presented by the Lanzarote Tourist Board.
  • 'Best Short Haul Mainstream Operator' and 'Best Agent Friendly Website' at the 20th annual Scottish Passenger Agents' Association Awards.
  • 'Best Supporting Tour Operator' at the ABTA Annual Yorkshire Ball.
  • Best Airline for Groups at the Group Leisure & Travel Awards.
  • Best Airline for Groups at the Group Travel Awards.

2011

  • Winner of the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2011.
  • Winner of the 'Best Mainstream Short Haul Operator' category at the 19th Annual Scottish Passenger Agents Association (SPAA) Travel Awards 2011.

2010

  • Bronze award in the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2010.

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