You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
- Save and share shortlists
- Exclusive discounts
- Tailored holidays inspiration
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We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and customer stories to prove just how good it is. Like how we won Travel Brand of the Year 2024 at the Which? Awards. That’s the third year in a row and the fourth time in the last seven years! And on top of a number of other categories that we were awarded in 2024. For Jet2.com, we were also named as a Which? Recommended Provider for the tenth year in a row!
We’re always hearing from our happy customers in our surveys*. Take a look below to see some hand-picked stories from customers who’d recommend us after their recent experiences – find out how it feels to book with us and pick up some reassurance from some real post-trip feedback…
*Our survey is incentivised with a prize draw, and all stories on this page are selected by us. See our Reviews Policy for more information.
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Jet2holidays has been ranked 14th out of more than 200 major organisations and brands on the UK Customer Satisfaction Index (UKCSI) for 2025. The best part? We’re the top company in the ‘Tourism’ sector and the only one to make the list of the 50 highest- rated organisations for customer service.
Every year, we hold an awards ceremony to acknowledge our top performing Jet2holidays hotels and villas, based on last year’s internal customer satisfaction scores! Keep your eyes peeled – these award-winning hotels now have the logo featured on our website.
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“Last but not least I must mention that both our outbound and return journeys were incredibly smooth and straightforward, given Jet2holidays’ advanced check-in machines, an abundance of smiling, attentive and professional staff both at home and in resort, making the tour operator arguably my current favourite for the quality of service throughout the journey.”
“We were far from eager to return home after such a laidback getaway, but the blow was softened when, before our Jet2 flight took off, the captain welcomed kids into the cockpit for a tour and gave out stickers.”
“I have been waiting a whole year for Jet2 to restart their February and March flight programme to recommend it to anyone else in need of a holiday to remember.”
You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
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