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Which?

Jet2.com is the only UK airline to be awarded Which? ‘Recommended Provider’ status, following success in 2016’s Which? Travel Airlines Survey. The survey is based on the thoughts of 7,500 Which? members, and their real-life experiences of factors such as punctuality, boarding, customer service, cabin environment, food and drink, comfort and value for money. Thanks to our overall customer score in the survey, we beat competitors including easyJet, Monarch, Thomson Airways, Thomas Cook Airlines and Ryanair, alongside a number of national carriers including British Airways, Lufthansa and KLM to claim 5th spot in the ranking, up from 10th last year.

TripAdvisor

For two years in a row, our sister company, Jet2.com, has won Best Airline – UK and Best Low-Cost Airline – Europe at the TripAdvisor Travellers’ Choice awards for airlines! On top of that, Jet2.com also won Best Economy Class – Europe award too! The awards are based on the quantity and quality of millions of reviews and ratings for airlines worldwide over the last 12 months. Nearly 90% of Jet2.com’s reviews are rated as ‘excellent’ or ‘very good’, placing 7th in the Top 10 Airlines in the World. Look forward to fantastic friendly service on return Jet2.com flights as part of your Jet2holiday.

Feefo

Since teaming up with Feefo - one of the UK’s biggest review websites – we’ve been listening closely to what you thought of your booking experience with us. Already, our feedback has gone above and beyond 4.5/5, with over two-thirds of our customers giving us a five-star rating – and it’s earned us Feefo’s highest accolade, the Gold Trusted Service Award for 2018! When people book a flight with Jet2.com or a package holiday with Jet2holidays, they can leave a rating out of five on Feefo by following a link we provide on their confirmation email. We’re committed to helping Jet2.com and Jet2holidays improve, but we also want to know what we’re doing well – we always love to know what you think!

Customer Satisfaction Study

Leading the way for customer satisfaction, Jet2holidays is the only tour operator to reach the top 50 in the UK Customer Satisfaction Index! We ranked 4th out of 250 UK companies scored, and we’re really proud to be the Best in the UK for Tourism. This survey is produced twice a year, and is based on responses from over 10,000 customers – and they’re very happy with us! The results are measured by looking into around 30 factors, including staff and professionalism, quality and efficiency, and attitudes towards trust and reputation. We’re delighted that our friendly service has been so well received!