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Whether you enjoy a Jet2holiday, Jet2CityBreak or Jet2Villas holiday, we pride ourselves on our highly rated customer service. But you don’t just have to take our word for it! Our trophy cabinet is creaking with the weight of all our top-notch customer reviews and industry awards...
Which?
At Jet2.com & Jet2holidays, we’re very pleased to have been named the Travel Brand of the Year 2018 at the Which? Awards 2018. We beat all other travel brands after an in-depth selection process that included research, testing and endorsements by Which? experts. The award also considered feedback from Which? members and paying customers over an entire year. We were praised for our dedication to customer service and quality, as well as the fact we were first to drop credit card charges on all flights and holidays bookings.
TripAdvisor
For two years in a row, our sister company, Jet2.com, has won Best Airline – UK and Best Low-Cost Airline – Europe at the TripAdvisor Travellers’ Choice awards for airlines! On top of that, Jet2.com also won Best Economy Class – Europe award too! The awards are based on the quantity and quality of millions of reviews and ratings for airlines worldwide over the last 12 months. Nearly 90% of Jet2.com’s reviews are rated as ‘excellent’ or ‘very good’, placing 7th in the Top 10 Airlines in the World. Look forward to fantastic friendly service on return Jet2.com flights as part of your Jet2holiday.
Feefo
Since teaming up with Feefo - one of the UK’s biggest review websites – we’ve been listening closely to what you thought of your booking experience with us. Already, our feedback has gone above and beyond 4.5/5, with over two-thirds of our customers giving us a five-star rating – and it’s earned us Feefo’s highest accolade, the Gold Trusted Service Award for 2018! When people book a flight with Jet2.com or a package holiday with Jet2holidays, they can leave a rating out of five on Feefo by following a link we provide on their confirmation email. We’re committed to helping Jet2.com and Jet2holidays improve, but we also want to know what we’re doing well – we always love to know what you think!
Customer Satisfaction Study
Leading the way for customer satisfaction, Jet2holidays is the only tour operator to reach the top 50 in the UK Customer Satisfaction Index! We ranked 20th out of 250 UK companies scored, and we’re really proud to be the best in the UK for Tourism. This survey is produced twice a year, and is based on responses from over 10,000 customers – and they’re very happy with us! The results are measured by looking into over 30 factors, including staff and professionalism, as well as quality and efficiency. We’re delighted that our friendly service has been so well received!
Our awards
Take a look at all the amazing awards we’ve scooped up over the years:
Awards
2018
- Travel Brand of the Year 2018 at the Which? Awards 2018.
- Gold Trusted Service Award at the Feefo Trusted Service Awards.
- Best Short Haul Operator at the Travel Weekly Globe Awards.
- Favourite Short Haul Operator at the Travel Weekly Globe Awards.
- Best Trade Friendly Brand at the Travel Weekly Globe Awards.
- Best Airline for Groups at the Group Travel Awards.
2017
- Favourite Short Haul Operator (voted for by customers) at the Travel Weekly Globe Awards
- Best Trade Friendly Brand at the Travel Weekly Globe Awards
- Best Tour Operator at the GRAFTAS.
- Outstanding Contribution to the Travel Industry awarded to Alan Cross at the Graftas.
- Trade Team of the Year at the Independent Travel Experts (ITE) Awards.
- Best Short Haul Operator (voted for by the travel industry) at the Travel Weekly Globe Awards.
- Best Travel Website at the Elite Travel Group awards.
- Best Short Haul Tour Operator at the Travel Bulletin Star Awards.
- Trade Team of the Year at the Travel Network Group conference.
- Leisure Sales Team of the Year at the Advantage Travel Partnership’s Big Celebration Lunch.
- Best Package Tour Operator to Europe at the Northern Ireland Travel and Tourism Awards.
- Best Travel Industry Internet Booking System at the Northern Ireland Travel and Tourism Awards.
- Best Tour Operator to Europe and North Africa at the Selling Travel Agents Choice Awards.
- Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
- Best Airline for Groups at the Group Leisure & Travel Awards.
- Best Airline for Groups at the Group Travel Awards.
2016
- Best Short Haul Operator at the Travel Weekly Globe Awards
- Best Trade Team at the Advantage Consortia Awards
- Best Package Tour Operator at the Northern Ireland Travel and Tourism Awards.
- Best Internet Booking System at the Northern Ireland Travel and Tourism Awards.
- Best Sales Support to the Northern Ireland Travel Trade at the Northern Ireland Travel and Tourism Awards.
- Best Overall Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
- Best Mainstream Short Haul Tour Operator at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
- Jet2CityBreaks won the Best European Short Break Provider at the Annual Scottish Passenger Agents’ Association Travel Awards (SPAA).
- Voted ‘Business Partner of the Year 2016’ by the Independent Travel Experts (ITE), at their annual Business Partner Day.
- Best Airline for Groups at the Group Leisure & Travel Awards.
2015
- Best Overall Operator’ at the Scottish Passenger Agents’ Association Travel Awards
- Best Mainstream Short Haul Tour Operator’ at the Scottish Passenger Agents’ Association Travel Awards
- 'Best Internet Booking System' at the Northern Ireland Travel and Tourism Awards.
- 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
- Best Airline for Groups at the Group Travel Awards.
2014
- 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
- Best Airline for Groups at the Group Leisure & Travel Awards.
- Best Airline for Groups at the Group Travel Awards.
2013
- 'Best Package Tour Operator' at the Northern Ireland Travel and Tourism Awards.
- Best Airline for Groups at the Group Leisure & Travel Awards
2012
- 'Isla de Lanzarote 2012' award for boosting tourism, presented by the Lanzarote Tourist Board.
- 'Best Short Haul Mainstream Operator' and 'Best Agent Friendly Website' at the 20th annual Scottish Passenger Agents' Association Awards.
- 'Best Supporting Tour Operator' at the ABTA Annual Yorkshire Ball.
- Best Airline for Groups at the Group Leisure & Travel Awards.
- Best Airline for Groups at the Group Travel Awards.
2011
- Winner of the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2011.
- Winner of the 'Best Mainstream Short Haul Operator' category at the 19th Annual Scottish Passenger Agents Association (SPAA) Travel Awards 2011.
2010
- Bronze award in the 'Best Tour Operator to the Iberian Peninsula & Canary Islands' at the British Travel Awards 2010.