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Which?

At Jet2.com & Jet2holidays, we’re very pleased to have been named the Travel Brand of the Year 2018 at the Which? Awards 2018. We beat all other travel brands after an in-depth selection process that included research, testing and endorsements by Which? experts. The award also considered feedback from Which? members and paying customers over an entire year. We were praised for our dedication to customer service and quality, as well as the fact we were first to drop credit card charges on all flights and holidays bookings.

TripAdvisor

Our sister company, Jet2.com, won an unprecedented five awards at the TripAdvisor Travellers’ Choice Awards 2019! For three years in a row, Jet2.com has won Best Airline – UK and Best Low-Cost Airline – Europe. On top of that, Jet2.com has also won Best Economy Class – Europe award for two years running! In the 2019 awards, the airline was also named one of the Top 10 Airlines in the World and was recognised as Best Airline – Europe. The awards are based on the quantity and quality of millions of reviews and ratings for airlines worldwide over the last 12 months. Look forward to fantastic friendly service on return Jet2.com flights as part of your Jet2holidays.

Feefo

Since teaming up with Feefo - one of the UK’s biggest review websites – we’ve been listening closely to what you thought of your booking experience with us. Already, our feedback has gone above and beyond 4.5/5, with over two-thirds of our customers giving us a five-star rating – and it’s earned us Feefo’s highest accolade, the Gold Trusted Service Award for 2019! When people book a flight with Jet2.com or a package holiday with Jet2holidays, they can leave a rating out of five on Feefo by following a link we provide on their confirmation email. We’re committed to helping Jet2.com and Jet2holidays improve, but we also want to know what we’re doing well – we always love to know what you think!

Customer Satisfaction Study

Leading the way for customer satisfaction, Jet2holidays is the only tour operator to reach the top 50 in the UK Customer Satisfaction Index! We ranked 20th out of 250 UK companies scored, and we’re really proud to be the best in the UK for Tourism. This survey is produced twice a year, and is based on responses from over 10,000 customers – and they’re very happy with us! The results are measured by looking into over 30 factors, including staff and professionalism, as well as quality and efficiency. We’re delighted that our friendly service has been so well received!