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0800 408 0778
Call today from 8:30am-7.30pm
Speak to one of our travel experts in our UK Call Centre:
Opening times:
Mon-Fri 8:30am-8.30pm
Saturday & Sunday 8:30am-7:30pm
Please only call a number listed on our website or you can find a travel agent near you.
Special assistance
From your outbound flight to arriving back in the UK at the end of your holiday, we offer special assistance at every step of the way to help your journey run as smoothly as possible. On this page, you can find everything you need to know about this service, including travelling with an assistance dog, whether you’re fit to fly and all our handy FAQs.
Enjoy a super smooth journey
From start to finish
Fit to fly forms and medication queries
Find all you need below
Dedicated team
To arrange the help and support you need
Get in touch
Contact us to add assistance
Fit to fly
Mobility assistance
Assistance dogs
Where allowed, registered assistance dogs can be carried on our flights. We don’t carry any other animals onboard.
Registered assistance dogs must be trained by an organisation that’s an accredited member of the International Guide Dog Federation (IGDF) or an organisation that meets the full membership criteria of Assistance Dogs International (ADI). Plus, they must be microchipped, vaccinated against rabies and hold a valid pet passport.
If you need to travel with a registered assistance dog on one of our flights, you must tell us in advance by calling us on 0800 408 5591 or messaging us on WhatsApp.
Popular FAQs
Do I need a fit to fly certificate?
If you’re travelling while pregnant, you’ll need a fit to fly certificate that’s provided by a doctor or midwife on surgery/hospital headed paper and dated within seven days of your departure and 16 days of your return.
A fit to fly certificate may also be needed for certain medical conditions. If you’re unsure, call us on 0800 408 5591 or message us on Whatsapp
How do I book mobility assistance?
You can book mobility assistance by contacting our Special Assistance team on 0800 408 5591 or on WhatsApp.
Can I book an extra leg room seat if I’ve used mobility assistance?
Unfortunately not, all of our extra legroom seats are classed as emergency exit rows, so we’re unable to offer extra legroom seats to assistance customers.
I’ve got a nut allergy – what measures will be taken onboard to keep me safe?
Jet2.com no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if our Cabin Crew are made aware of a customer with a nut allergy, they’ll announce this at the beginning of the flight to make sure everyone knows there’s someone on the plane with a nut allergy. They’ll also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please inform us beforehand so the Cabin Crew can make this announcement, and let the crew onboard know that you have a nut allergy.
Can I make the company aware that I’ve got a hidden disability?
Of course. Our friendly Customer Helpers have all received training on hidden disabilities and will do everything possible to help you and make your experience as easy as possible. Please contact our Special Assistance team on 0800 408 5591 before you travel to book assistance or to make us aware of any specific requirements. We’ll make every effort to accommodate your needs throughout your journey.
Airport-specific assistance
Select your departure airport from the list below to find out what special assistance is available there.
BelfastBirmingam
Bristol
East Midlands
Edinburgh
Glasgow
Leeds Bradford
Liverpool
London Stansted
Manchester
Newcastle
Need further help?
You can message us on WhatsApp for airport assistance, assistance boarding the aircraft or if you need assistance due to a hidden disability. For anything else, such as adapted rooms and transfers, carrying oxygen onboard or if you are travelling with your own electric mobility device, please call us on 0800 408 5591 and a member of our dedicated Special Assistance team will be more than happy to help. And on the day of travel, you’ll find our friendly Red Team at the airport to help with any further queries you may have!
You can message us on WhatsApp for airport assistance, assistance boarding the aircraft and any hidden disability assistance. For anything else, please call us on 0800 408 5591.