Special Assistance

If you’re travelling while pregnant, you’ll need a fit to fly certificate. One of the following documents will be required:

• A Fit to Fly certificate that’s provided by a doctor or midwife on surgery/hospital headed paper, signed and dated within seven days of your departure and 16 days of your return.
• A pregnancy Fit to Fly certificate provided by us and completed by your medical professional. Please make sure this is signed and stamped for verification purposes, as this certificate will not be valid if incomplete. You can download the certificate here. 

You can book mobility assistance by contacting our Special Assistance team on 0800 408 5591 or on WhatsApp. 

Unfortunately not, all of our extra legroom seats are classed as emergency exit rows, so we’re unable to offer extra legroom seats to assistance customers.

Jet2.com no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if our Cabin Crew are made aware of a customer with a nut allergy, they’ll announce this at the beginning of the flight to make sure everyone knows there’s someone on the plane with a nut allergy. They’ll also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please inform us beforehand so the Cabin Crew can make this announcement, and let the crew onboard know that you have a nut allergy.

Of course. Our friendly Customer Helpers have all received training on hidden disabilities and will do everything possible to help you and make your experience as easy as possible. Please contact our Special Assistance team on 0800 408 5591 before you travel to book assistance or to make us aware of any specific requirements. We’ll make every effort to accommodate your needs throughout your journey.