Got a question before you travel?

Due to the high volume of calls we are receiving, we apologise that our webform service is temporarily unavailable. To ensure our customers receive the best possible service we are focusing all our efforts on our phone lines. We have lots of helpful information on our website and you can make some changes by using our Manage My Booking facility. If the below information does not help solve your query please call us on 0333 300 0737.

Remember, you can use Manage My Booking to:

  • Make name changes, and correct spelling errors of up to three letters for free
  • Make a payment
  • Pay as and when you like up to 10 weeks before departure.
  • Check in online
  • You can check in online from 28 days before your flights, then print your boarding passes or send them to your smartphone.
  • Add holiday essentials
  • Choose your ideal seats and meals for your flight, and even add extra 22kg bags and travel insurance.
  • View holidays documents
  • Directly access your holiday documents four weeks before your departure. You can print, download or simply view them again once you've logged in.
  • Register a new payment card
  • Add a new payment card if your card has expired.
  • Cancel your booking
  • If you have only paid your deposit, you can cancel your booking online.

The links below contain a lot of useful information and you may be able to find an answer to your question there, if not, then please give us a call on 0333 300 0737 and one of our friendly Travel Advisors will do their best to help.

Get your answer now from:

Safe Travel hub: Discover more about the extra measures we’ve put in place to keep you safe and sound.

Travel requirements: Find out the latest changes to arrivals for the destination you’re travelling to.

COVID-19 FAQs: Read more about cancellations, refunds and what happens if you have to self-isolate.

General FAQs: Learn about amendments, checking in, baggage, mobile boarding passes and more.

Need help after your holiday?

Email our Customer Service team at if you have a question or complaint after your holiday.

Fancy booking another holiday?

Fantastic! Simply call our friendly UK-based Sales Team on  0800 408 5599.

Going away as a group?

Book our great group holidays by calling our dedicated Groups Team on  0800 408 0774.

If you need to add names to your group booking, please email

Need to contact us on holiday?

Not a problem. Just email our Customer Operations Team at or call  0044 113 387 9501.

Need help with a flight booking?

If you have a question about a booking, you can visit the FAQs section at or call us on 0333 300 0042.

Back to top