The Special Assistance request form is currently unavailable. If you’d like to arrange special assistance for your customer's upcoming holiday, please call us on 0800 408 5591 and a member of our team will be more than happy to help.
Monday to Friday: 8.30am – 8.30pm
Saturday & Sunday: 9.00am – 6.00pm
To speed up the process when calling us we ask that you have the below information ready for us to assist you:
- Does the customer have a medical condition? Reason for the request.
- Has the customer been hospitalised or had any complications?
- Does the customer need any wheelchair assistance at the airport?
- Does your customer require the use of a support seat or harness, and will they be travelling with a guide dog?
- Will the customer be taking a mobility aid?
- Are there any seating requirements for the flight?
- Can the customer manage coach transfer steps?
- Does the customer require an adapted room?