Agency special assistance request form

The Special Assistance request form is currently unavailable. If you’d like to arrange special assistance for your customer's upcoming holiday, please call us on 0800 408 5591 and a member of our team will be more than happy to help.

Opening Times

Monday to Friday: 8.30am – 8.30pm

Saturday & Sunday: 9.00am – 6.00pm

To speed up the process when calling us we ask that you have the below information ready for us to assist you:

• Does the customer have a medical condition? Reason for the request.
• Has the customer been hospitalised or had any complications?
• Does the customer need any wheelchair assistance at the airport?
• Does your customer require the use of a support seat or harness, and will they be travelling with a guide dog?
• Will the customer be taking a mobility aid?
• Are there any seating requirements for the flight?
• Can the customer manage coach transfer steps?
• Does the customer require an adapted room?