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Call today from 8am-10pm


Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri 8am-10pm
Sat 8.30am-8pm
Sun 9am-9pm


Please only call a number listed on our website or you can find a travel agent near you.

Thank you for submitting your complaint.

Our Customer Service team will need some time to look into this and will reply within 21 days. If you need to send us any photos or videos, please e-mail them to customerservice@jet2holidays.com along with your Booking Reference.

Rest assured that we have received your enquiry and will try to contact you as soon as we can. However, We’re currently experiencing a lot of enquiries right now and it may take longer than usual for us to respond. To get an answer quickly, it’s best to take a look at the pages below. They’re bursting with information about country entry requirements, what we’re doing to make sure you have a safe and smooth journey, as well as the most frequently asked questions about COVID-19 and testing.

Get your answer now from:

Safe Travel hub: Discover more about the extra measures we’ve put in place to keep you safe and sound.

Travel requirements: Find out the latest changes to arrivals for the destination you’re travelling to.

COVID-19 FAQs: Read more about cancellations, refunds and what happens if you have to self-isolate.

General FAQs: Learn about amendments, checking in, baggage, mobile boarding passes and more.

Please note: If you’ve submitted a pre-travel question or request using this form, we will not be able to respond to you. This webform is only for customers who have returned from their holiday.

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