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Assisted travel

At Jet2holidays, we believe that travel should be accessible to everyone, and we are committed to making our flights and holidays as easy as possible for all.

We have a number of services available to you, depending on your personal requirements. Some of these are our responsibility and others are the responsibility of the airport from which you are travelling. Once we know your personal requirements, we will communicate with the airport to make the arrangements. All we ask is that you let us know as soon as possible and no later than 72 hours before your flight departs.

We’re with you every step of the way

Enjoy a super smooth journey
From start to finish
Fit to fly forms and medication queries
Find all you need below
Dedicated team
To arrange the help and support you need
Get in touch
Contact us to add assistance

Need further help?

You can message us on WhatsApp for airport assistance, assistance boarding the aircraft or if you need assistance due to a hidden disability. For anything else, such as adapted rooms and transfers, carrying oxygen onboard or if you are travelling with your own electric mobility device, please call us on 0800 408 5591 and a member of our dedicated Assisted Travel team will be more than happy to help. And on the day of travel, you’ll find our friendly Red Team at the airport to help with any further queries you may have!

If you’ve not yet booked, there’s never been a better time as couples save £120 and families save £240 on all holidays in our sale. Call us on 0800 408 0778 to book and bag your discount now!  

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Assistance dogs

Where allowed, registered assistance dogs can be carried on our flights. We don’t carry any other animals onboard.

Registered assistance dogs must be trained by an organisation that’s an accredited member of the International Guide Dog Federation (IGDF) or an organisation that meets the full membership criteria of Assistance Dogs International (ADI). Plus, they must be microchipped, vaccinated against rabies and hold a valid pet passport.

If you need to travel with a registered assistance dog on one of our flights, you must tell us in advance by calling us on 0800 408 5591 or messaging us on WhatsApp.

Popular FAQs

Do I need a fit to fly certificate?

If you’re travelling while pregnant, you’ll need a fit to fly certificate. One of the following documents will be required:

  • A Fit to Fly certificate that’s provided by a doctor or midwife on surgery/hospital headed paper, signed and dated within seven days of your departure and 16 days of your return.
  • A pregnancy Fit to Fly certificate provided by us and completed by your medical professional. Please make sure this is signed and stamped for verification purposes, as this certificate will not be valid if incomplete. You can download the certificate here. 

How do I book mobility assistance?

You can book mobility assistance by contacting our Assisted Travel team on 0800 408 5591 or on WhatsApp. 

Can I book an extra leg room seat if I’ve used mobility assistance?

Unfortunately not, all of our extra legroom seats are classed as emergency exit rows, so we’re unable to offer extra legroom seats to assistance customers.

I’ve got a nut allergy – what measures will be taken onboard to keep me safe? no longer serve nut-based products onboard, but we can’t guarantee that other customers won’t bring their own nut products. However, if our Cabin Crew are made aware of a customer with a nut allergy, they’ll announce this at the beginning of the flight to make sure everyone knows there’s someone on the plane with a nut allergy. They’ll also tell customers not to eat any nut-based food during the flight. If you have a nut allergy, please inform us beforehand so the Cabin Crew can make this announcement, and let the crew onboard know that you have a nut allergy.

Can I make the company aware that I’ve got a hidden disability?

Of course. Our friendly Customer Helpers have all received training on hidden disabilities and will do everything possible to help you and make your experience as easy as possible. Please contact our Assisted Travel team on 0800 408 5591 before you travel to book assistance or to make us aware of any specific requirements. We’ll make every effort to accommodate your needs throughout your journey.

What are your main categories of service?

If you or any of your party are in need of assistance throughout your journey, we’re here to help. Our main categories of service are: 

  • WCHR - Wheelchair assistance required; passenger can walk a short distance up or down stairs.  
  • WCHS - Wheelchair assistance required; passenger can walk a short distance, but not up or down stairs. 
  • WCHC - Wheelchair required; passenger cannot walk any distance and will require the aisle chair to board. 
  • DPNA - Disabled Passenger with Intellectual or Developmental Disability Needing Assistance. 
  • BLND - Passenger is blind or has reduced vision. 
  • DEAF - Passenger is deaf or hard of hearing. 

We can also assist if you have a medical condition or allergy and need clearance or Fit to Fly certificate. 

If you require an adapted room, please inform us at the time of booking and at least 21 days before travel. 

If you require an adapted transfer, please inform us at the time of booking and at least 21 days before travel. 

Please inform us at the time of booking if you have a medical condition that requires medical clearance at the time of booking. We will then need any medical documentation between 30 days before departure and no later than 48 hours before departure. 

If you are travelling with a harness or mobility aid, please find details on this in our FAQ pages.  

Depending on your individual needs and circumstances, we can arrange: 

  • Assistance to and from the aircraft, this can include assistance through security and border.
  • We can assist you with priority check-in.
  • Help with stairs on and off our aircraft.
  • Transport for wheelchairs and mobility aids including electric mobility aids.
  • Assistance with medical requirements including medical equipment/luggage. 

What do I need to look after during my flight?

During your flight, you will need to look after: 

  • Personal care, this includes eating/drink and taking any medication. 
  • Personal care in the toilet. 
  • The needs of your assistance dog. We do not carry any other animal in the cabin. 

What if I need a safety assistant or companion?

You will need to travel with a safety assistant or companion if you need help to do any of the following: 

  • Communicate with our crew around safety briefings. 
  • Take any medication while onboard. 
  • Eat and drink (general personal care). 
  • Lift yourself in and out of your seat. 
  • Fasten and unfasten your own seatbelt. 
  • Fit an oxygen mask in the event of an emergency.
  • Access and put on a life jacket in the event of an emergency.
  • Reach an emergency exit unaided. 

If you would like to discuss any of the above in more detail, please contact our dedicated Assisted Travel team on 0800 408 5591

Airport-specific assistance

Select your departure airport from the list below to find out what assisted travel is available there.

East Midlands
Leeds Bradford
London Stansted

Close Need assistance? WhatsApp or call us

    You can message us on WhatsApp for airport assistance, assistance boarding the aircraft and any hidden disability assistance. For anything else, please call us on 0800 408 5591.

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