0800 408 0778

Call today from 8am - 11pm

Speak to one of our travel experts in our UK Call Centre

Monday to Friday: 8am - 11pm

Saturday: 8:30am - 8pm

Sunday: 9am - 9pm

Fire safety


On arrival at your accommodation – please check all escape routes and locate the nearest fire exit(s) to your accommodation; walk the nearest escape route for your accommodation all the way to the outside; read the fire instruction notice displayed; identify the method of raising the alarm; ensure that all smoking materials are safely extinguished and don’t smoke in bed.

If a fire occurs - evacuate your accommodation immediately – don’t stop to collect personal belongings; close the door behind you; raise the alarm; go to an assembly point clear of the building where applicable; If there’s a fire use the staircase not the lift! If you can’t leave your room, close all doors, put wet towels or clothes round the door seals and shout for help from the window or call for help, dial reception if there is a phone.

Back to top