Submit a complaint

We’re sorry that you’ve left something behind, we know this must be disappointing, but we’ll be unable to return the item(s) to you. Customers’ belongings are taken on holiday at their own risk and you will need to make contact with the Hotel directly in order to locate your item(s) and organise their return. Most Hoteliers have a “Contact Us” section on their website.

We’re sorry that you’ve left something behind on one of our flights, we know this must be disappointing. Our Cabin Crew do a sweep of the aircraft once all our customers have left, and any items they find are handed over to Lost Property at the arrival airport. Unfortunately, we’re unable to bring back any unaccompanied items or luggage from overseas. To check if your item/s have been located, please contact the Lost Property department at your arrival airport. The Lost Property department’s details can usually be found on the airport’s website.

We’re sorry that you’ve left something behind on one of our transfers, we know this must be disappointing. While we cannot return the item to you, as we cannot transport any unaccompanied items or luggage from overseas, we can check with our transfer providers to see if anything has been left onboard. Please complete this form and we’ll let you know as soon as possible, if anything is found.

So we can resolve your claim as quickly as possible, we require you to provide us with the following items; Your Property Irregularity Report, this is a document you will have completed at the airport when you reported your baggage damaged. Evidence of any damage sustained to your baggage. Purchase receipts for any items that are damaged. If we do not receive all these pieces of information, it may delay your claim.

So we can resolve your complaint as quickly as possible, our Car Hire Partners require certain documentation. Please could you attach; Your signed rental agreement, this will have been provided by the car hire company when you picked up the vehicle. Any bank statements (with personal details removed) that show deductions from your account, or where refunds have not been returned to you in the appropriate timescales. Your final invoice, this will be the document provided at the end of your rental.