Annabelle Beach Resort

Pleasant enough stay but it not a 5 star hotel room was a bit shabby buffet not very good alacarte reastaurants were nice not enough sun beds and not enough staff would not go again because not worth the price we paid

Was expecting something special as it was in the 4star plus range - oh how wrong we were. Group of 8 travelling 4 teenagers and 4 adults. The plus point first - staff are amazing especially Irini at the pool bar and Kostas at the taverna. The pool bar is a lovely idea however the pool sides could do with a bit of a clean and the bar stools and the bar itself could do with a bit of a paint. The towels provided for pool and beach were various shades of yellow and often ripped. Had to get up early if you wanted a sunbed by the top pool and unfortunately other guest came along during the day and started to remove our towels and bags whilst we were at lunch and then played ignorant when we come back. The rooms were clean but we only received 1 bottle of water in the room throughout the whole stay. The hairdryer in the bathroom was circa 1970 and got so hot the nozzle had to be wrapped in a towel to hold and then expanded so much it fell off leaving just a hose to dry your hair with. The balcony in the restaurant had smeared glass for over a week, not nice when you are sitting next to it to eat your meal. The food was okay - very, very repetitive with non descript meat on some nights. Not much choice for teenagers with chips and pizza being a cause for celebration on the rare occasion it was served in the children’s area. Food ran out quicker than it could be replaced and when some food ran out it was replaced with something completely different so if you saw something you liked when you walked in the restaurant it was best to rush to get it before it ran out - resulting in us sometime having pudding before our meal as once it was gone, it was gone. The staff are great but there are not enough of them. We often cleared our table after our evening meal as the staff were to busy setting up for breakfast the next day. Not always enough glasses for drinks and we got told off for using slightly larger “beer” glasses for soft drinks even though there were no other glasses to use. Our friends had mould in their bathroom as there is no ventilation in the bathrooms at all. The taverna is great for food though - with “snack” food available until 6. The teenagers would go and fill up there as they knew dinner time would be a gamble as to whether there was anything they would like. All in all, terribly disappointed by this hotel and beach which is shingle with lots of boulders in the sea. Not the beach holiday we had planned.

We had a great holiday for family of 4 with two teenagers. Clean spacious hotel spread across a fairly large, private complex. Excellent facilities and friendly staff. Suitable for couples and families with children of all ages. The Animation Team (who are predominantly Italian) absolutely make this hotel. They were all so friendly, funny, hard working, talented and enthusiastic without being pushy. Food was good with plenty of choice. Never had a problem getting sun beds at 10am and there were always spare beds available. Not suitable for people with limited mobility because there are quite a few steps to climb from one end of complex to the other. Guests were a nice mix of various nationalities which I prefer. Would love to visit here again!

Overall we had a fabulous holiday the hotel surroundings were beautiful well maintained and spotlessly clean. All of the hotel staff were helpful and couteous although at times not enough of them. The entertainment team worked very hard entertaining throughout the day. Food on the whole was good but the choice at the evening meal was disappointing at times didn’t seem to cater to the English palette.

We had big issue with Germans who overtook our sunbeds(we had 3 years some with us) while we went to eat something after we call management We been ask us find new ones, manager was carry on conversation in German was laughing and smiling with them! Shocking behaviour! After we contac jet2 two days later they decide apologies to us!!!

Really enjoyed are 2 week stay & would definitely go back. The staff work really hard to maintain the high standard of the hotel especially Kostas in the taverna bar. The food was good & varied & the lager & wine were above the normal all inclusive standards. The pool scene was very good & there was always plenty of activities to join in if you so wished. The beach was ok & always clean.The only downside was that there really wasn't any night time entertainment aimed @ us British!!!

Stayed at the hotel August this year was pleasant but wouldn't go back too far away from anything, had to pay for wifi and even when you paid it didn't always work,rooms and our patio area need modernised air con only worked sometimes in room and plumbing was a shambles,apparently we flooded the room because we emptied the bath too quickly!!! Not what I would expect from a 4 star hotel, food was ok very very limited cocktail menu on the all inclusive menu

First time visiting Crete and would most certainly go back. The resort was excellent, great choice of food, daily maid service, overall cleanliness at resort and staff were very helpful. Entertainment provided in the evening by the animation team and could have been better if supported by some outside entertainment, but high marks for effort.

Was put in this hotel for 1st night as overbooked at original, was disappointed this happened, although on arriving we were put into suite with private pool so was surprised she we got this do made up somewhat with the overbooking.

I would have given this hotel five stars, if it was not for quite a few niggles I had with it. All the staff worked very hard and were proud of pleasing the customer and treating them with the utmost respect, but several tired practices need to be stamped out and/or improved. Food, great, if you take away four whole trestles of German based foods (vinegared vegetables, sauces, ect) Ok there are a lot of German customers but please do not forget there are other customers too, eg British and they have paid to eat too, and pork in a white sauce is not what thy eat at home, so for most of the holiday we went out to eat, which just should not have happened at a five star hotel and and all inclusive one at that. You will actually think you are in Germany or Italy as you will not hear any greek people there, it is a tad strange to say the least. If you take away the strange array of German food their was plenty of fresh loaves of all types of bread and rolls with butter and marg, if you like to eat plastic, there were plenty of fresh salad leaves and accompaniments, many hot dishes and a live cooking one too, we ate pasta with mince everyday. Desserts were a strawberry whip, which seriously needs to go, greek pastries, if you were lucky, gorgeous homemade mousse cakes, pastas in greek, and plenty of fresh fruit; although the nectarines and peaches were a little hard. The drink available were hot ones at breakfast, should have tea and coffee with every meal, and sugary fruit drinks from dispensers, seriously need to have fresh apple and orange, no sugar added, and rose, red, white wine, and beer, one from a greek island that was 4.7%, quite decent and on tap. There was a kids buffet too, though never seen what was there as it was kids height and undercover in some bread bins. We spent out time at the top pool bar, though in the ten days we spent there we only ever got to sit in a sun lounger once, and that was after 5pm, they are all taken from 6am onwards, I think if they are left unatended and people leave, there should be an attendant who lets people use them, though I would not want that job. Staff at the pool bar worked hard all day, but one vey big problem was there were only toasties and you had to pay, but in all the time I spent there, everyday, I did not see one person order any. Come on how hard is it too place two sandwich toasters there and feed the all inclusive customers, there need to be food 24/7, and there isn't, you shouldn't have to pay for it