0800 408 0778

Call today from 8am-9pm


Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri 8am-9pm
Sat 8.30am-8pm
Sun 9am-9pm


Please only call a number listed on our website or you can find a travel agent near you.

Our pledge to give you the holiday you deserve

Holidays are back! But things still look a little different for now, so we want to reassure you that you’re in safe hands when you go on holiday with us.

Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.

You can trust that everything from onboard cleaning to in-resort care is in line with the latest official COVID-19 guidelines. And from booking to boarding and back home again, we’ll always let you know exactly what to expect when and what you need to do to have a safe and smooth journey.

It’s our people that make our holidays and they’re back in their bright red uniforms, ready and raring to treat you like a VIP. After all, we’re in this together…

Our guide to a safe and smooth journey

Important information before you travel

How to get a COVID-19 test

Find out more information about the types of COVID-19 tests needed for travel and how to get them.

Check your passport's validity

Most EU countries require UK passports to be less than ten years old and still be valid for at least three months after you come back from your holiday.

Our Face Mask Policy

Face masks must be worn at the airport, onboard our planes and on our transfers, even if you’re fully vaccinated. If you're unable to wear a mask, you must let us know in advance to be able to travel. If you fail to wear a face mask without our agreement, you won't be able to board your flight or transfer.

Watch our useful videos

From the types of COVID-19 tests you'll need to details about your return transfer, below you'll find handy videos to help you have a safe and smooth journey.

Discover COVID-19 testing information

Check your passport's validity

More about your return transfer

How to get prepared for the airport

Our Face Mask Policy

UK Passenger locator form: Top Tips

What Life's Like On Holiday

Insure your place in the sun

Choose our 5* travel insurance and you'll get...

1. Cover if Foreign Office (FCDO) travel advice changes because of COVID-19 during your trip

2. Cancellation and medical cover if you become ill with COVID-19

3. Up to £10m medical cover, £5,000 cancellation and £2,000 baggage cover

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A safe and smooth journey

Read our COVID-19 FAQs

Got a question about your booking or somewhere you're planning on travelling to? Here, we answer all your frequently asked questions.

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Looking to book?

Sunshine getaway or culture-stuffed city break, this summer or next year – whatever type of holiday you're after and whenever you want to jet off, we’ve loads of options available right now. And don’t worry, we guarantee a smooth and speedy refund if we have to cancel, so you can book with confidence.

Get the holiday you deserve

All our holidays are ABTA and ATOL-protected to keep you and your money safe

Refund guarantee

With our Changes and Refunds Policy, if we have to cancel, we guarantee a speedy and smooth refund*.

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5* travel insurance

Our Defaqto 5* travel insurance includes COVID-19 cover and is available now.

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Pay Monthly

Spread the cost of your holiday into interest-free monthly payments, with zero payment fees.*

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Your safety, our priority

Everything from onboard cleaning to in-resort care is in line with official guidelines.

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Excellent reviews

VIP customer service is what we do best – but don’t just take our word for it…

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Explore some of our great destinations...

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