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Our pledge to give you the holiday you deserve

Our guide to a safe and smooth journey

Important information before you travel

Travel requirements

Read the latest travel requirements for the destination you’re going on holiday to and keep checking the page regularly before you take off.

Our Traffic Light Update

Whether you've booked already or are making plans for the summer, find out more about our holidays to Green, Amber and Red List destinations.

Our Face Mask Policy

Face masks must be worn at the airport and onboard our flights. If you’re unable to wear a mask, you must let us know in advance in order to be allowed to travel. If you fail to wear a face mask without our agreement, you’ll not be allowed to board your flight.

A safe and smooth journey

A clean and safe space

Our airport partners have all been busy stepping up cleaning procedures, limiting terminal access and prepping spaces so you can keep a safe distance where possible. You might see hygiene stations to use throughout too.

New measures

New safety measures might include temperature checks and changes to how you move around the airport, so keep your eyes peeled for instructions. Our friendly team will be there too and happy to help as always.

Doing your bit

Remember to wear your face mask at all times as per our Face Mask Policy, keep a safe distance from other people, reduce your contact with things around the airport and wash your hands when you can.

Check in

If you’ve checked in online, head straight to our self-service kiosks. That way, just one touch on screen and you’re done. If you’re using our check-in desks, they’ve now been fitted with protective screens.

At the boarding gate

Everyone needs to show their own passport and boarding pass to make things touch-free. You’ll hold up your passport, lift your mask so we know it’s you and then scan your own boarding pass. 

Getting on the plane

You’ll board the plane in smaller groups than normal, so please bear with us as we get you safely settled in. Things may be a little slower, but there’s no need to rush, you’re on holiday after all.

A warm welcome

Our famously friendly Red Team will still be there to say hello, just from a safe distance. Depending on your destination, there might also be extra airport health checks in place.

Your transfer

All our coaches and private transfers are cleaned after each journey. You’ll get yours as normal and our team will be there to point you in the right direction. Please remember to keep your face mask on until you reach your accommodation.

Car hire

You’ll notice things like queue management and protective screens at the rental desks. Cars will also be deep-cleaned before each pick-up, paying particular attention to high-touch areas such as the steering wheel, seat belts and handles.

Staying safe in resort

Look out for local guidance around face masks, stay at a safe distance and keep your hands clean. Need help? Our Red Team are there around the clock on our 24/7 customer helpline or you can ask to catch up in person.

Actions before you go home

Remember, there are some essential actions you need to take before your return journey to the UK. That includes taking a return to UK test, pre-booking a day two test for when you get home and filling out a UK passenger locator form.

Checking in

As soon as you arrive, familiarise yourself with the hotel’s COVID-19 policy and any safety measures in place. That could mean wearing face masks, no-touch temperature checks and changes to the way you move around the hotel.

Keeping you safe

There’ll be extra deep-cleaning procedures in place and you might spot hand sanitisers dotted around too. Hotel staff may even be wearing protective clothing and some facilities might be closed to keep everyone safe.

Pool areas

To help everyone keep their distance where possible, it’s likely that facilities such as sunbeds and parasols will be much more spaced out. There might even be allocated time slots and there could be changes to the pool towel service.

Entertainment and activities

We want you to have fun on your holiday, so most hotels will still have some activities and entertainment on the agenda. They’ll just happen outside in the fresh air where possible and group events will be smaller.

Eating and drinking

Bars and restaurants are likely to switch from self-service to a more waiter-based experience. And allocated time slots might be introduced to help control the flow of guests and keep everyone at a safe distance.

Your room

When it comes to your room, we want you to enjoy an extra clean and safe space. That means cleaning measures will be stepped up and some room facilities such as kettles and cushions might be removed.