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Please only call a number listed on our website or you can find a travel agent near you.
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Feel safe and secure with Jet2holidays
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Our Face Mask Policy
Your safety is our priority, so in line with European Aviation Safety Agency (EASA) guidelines, we’ve created our Face Mask Policy to keep everyone protected while travelling with us.
1. Face masks must be worn by everyone aged six years and over at all our airports and onboard all our flights, even if you're fully vaccinated.
2. If you’re unable to wear a mask, you must let us know in advance to be able to travel.
3. If you fail to wear a face mask without our agreement, you’ll not be allowed to board your flight.
FAQs
What if I’m exempt from wearing a mask?
If you’re unable to wear a mask, you must let us know in advance to be able to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.
Rules around those that can’t wear masks may vary abroad too. For destination-specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.
Where else do I need to wear my mask
You must wear a face mask...
- Before you enter the airport
- In the airport
- On your flights
- On your transfers
- Possibly in parts of your accommodation (as advised locally)
- Around your holiday resort if local laws say so
On your return journey too
You can’t board any of our flights unless you’re wearing a face mask. While travelling, you can only take off your mask when we ask to ID you at the boarding gate and to eat and drink. But remember, you must put it straight back on when you’ve finished.
There may be some destination-specific information you need to know about face masks too, so please check the FCDO website.
Do I need to wear a mask overseas
Yes, as per our face mask policy, anyone aged six years and over is required to wear a mask inside the airport and onboard our flights, even if you’re fully vaccinated. However, there may be additional restrictions in some overseas destinations, so please check the FCDO website for more information.
Your step-by-step guide to wearing a face mask
Now you know all about our Face Mask Policy, make sure you get the right type of mask and wear it correctly. Take a look at our handy guide…
1. Get the right type
You need a medical-style mask or a fitted face covering (reusable or disposable) and coverings such as scarves, snoods, balaclavas or similar items are a no-no.
2. Prep your hands
Before putting on or taking off your mask, wash your hands with soap and water or use hand sanitiser.
3. Put it on
Lift the mask to your face using the straps and then loop them around each ear. Put the top part of the mask over your nose, then pull the bottom part over your mouth and chin. Remember, you must keep it on throughout the whole flight.
4. Adjust to fit
Smooth down across your face to close any gaps and pinch the shape-forming nose bridge if there is one to improve the fit.
5. Take it off
Reach behind your ears and use the straps to lift the mask off your face. And don’t touch the front that’s been in contact with your nose and mouth. You can only take it off temporarily to eat and drink but must put it straight back on when you’ve finished.
6. Looking after your mask
If your mask is disposable, it’s recommended you change it every 4 hours. And throw it straight in a bin when you’ve finished with it. If it’s reusable, wear it once and keep it in its own bag until you can wash it.
Important information before you travel
How to get a COVID-19 test
Find out more information about the types of COVID-19 tests needed for travel to and from Green and Amber List destinations and how to get them.
Our guide to a safe and smooth journey
Our Face Mask Policy
Face masks must be worn at the airport and onboard our flights. If you’re unable to wear a mask, you must let us know in advance in order to be allowed to travel by calling our Special Assistance team on 0800 408 5591. If you fail to wear a face mask without our agreement, you’ll not be allowed to board your flight.
Your step-by-step guide to wearing a face mask
Now you know all about our Face Mask Policy, make sure you get the right type of mask and wear it correctly. Take a look at our handy guide…
1. Get the right type
You need a medical-style mask or a fitted face covering (reusable or disposable) and coverings such as scarves, snoods, balaclavas or similar items are a no-no.
2. Prep your hands
Before putting on or taking off your mask, wash your hands with soap and water or use hand sanitiser.
3. Put it on
Lift the mask to your face using the straps and then loop them around each ear. Put the top part of the mask over your nose, then pull the bottom part over your mouth and chin. Remember, you must keep it on throughout the whole flight.
4. Adjust to fit
Smooth down across your face to close any gaps and pinch the shape-forming nose bridge if there is one to improve the fit.
5. Take it off
Reach behind your ears and use the straps to lift the mask off your face. And don’t touch the front that’s been in contact with your nose and mouth. You can only take it off temporarily to eat and drink but must put it straight back on when you’ve finished.
6. Looking after your mask
If your mask is disposable, it’s recommended you change it every 4 hours. And throw it straight in a bin when you’ve finished with it. If it’s reusable, wear it once and keep it in its own bag until you can wash it.
Important information before you travel
How to get a COVID-19 test
Find out more information about the types of COVID-19 tests needed for travel to and from Green and Amber List destinations and how to get them.
Explore some of our great destinations...
Greece
-
Corfu Holidays -
Crete (Chania Area) Holidays -
Crete (Heraklion Area) Holidays -
Halkidiki Holidays -
Kalymnos Island Holidays -
Kefalonia Holidays -
Kos Holidays -
Lefkas Holidays -
Lesvos Holidays -
Mykonos Holidays -
Parga Area Holidays -
Peloponnese Holidays -
Rhodes Holidays -
Santorini Holidays -
Skiathos Holidays -
Zante Holidays
Balearics
Canary Islands
Croatia
Czech Republic
Denmark
Hungary
Iceland
Italy
Netherlands
Poland
Switzerland
Canary Islands
Greece
-
Corfu Villa Holidays -
Crete (Chania Area) Villa Holidays -
Crete (Heraklion Area) Villa Holidays -
Halkidiki Villa Holidays -
Kefalonia Villa Holidays -
Lefkas Villa Holidays -
Mykonos Villa Holidays -
Parga Area Villa Holidays -
Peloponnese Villa Holidays -
Rhodes Villa Holidays -
Santorini Villa Holidays -
Skiathos Villa Holidays -
Zante Villa Holidays
Montenegro
Spain
Save and share holidays
Save, compare and share all the holidays you love with at-a-glance shortlists. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time.
- Save holidays to your shortlist
- Compare and share holidays