If you’re unable to wear a mask, you must let us know in advance to be able to travel. Before you go, please provide proof of your exemption to our Special Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of exemption.

Rules around those that can’t wear masks may vary abroad too. For destination-specific information including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the FCDO website.

You must wear a face mask...

• Before you enter the airport
• In the airport
• On your flights
• On your transfers
• Possibly in parts of your accommodation (as advised locally)
• Around your holiday resort if local laws say so

On your return journey too

You can’t board any of our flights unless you’re wearing a face mask. While travelling, you can only take off your mask when we ask to ID you at the boarding gate and to eat and drink. But remember, you must put it straight back on when you’ve finished.

There may be some destination-specific information you need to know about face masks too, so please check the FCDO website.

Anyone aged six years and over is required to wear a mask inside our all airports and onboard all our flights. Children under six don’t have to wear a mask. However, there may be additional restrictions in some overseas destinations, so please check the FCDO website for more information.