Puerto Azul Suite Hotel

Stayed over Easter this year when the weather in Mallorca wasn't great. Thankfully the hotel was. We had stayed here twelve years ago at the height of summer and thought it was good. We were delighted to see the improvements. Rooms were recently refurbed, Bathroom was fabulous, great shower easy to use and good power. All the staff were friendly and helpful, entertainment was good clean family fun and the Ballet Flamenco was some of the best and most authentic we have had the pleasure to watch. Even the Quiz nights were good fun. Food choice was great and it was always hot and plentiful with food being replaced promptly when dishes were emptied.We were cycling and so were about 85% of the other guests when we were there. Brilliantly set up for cycling with secure underground bike storage.

Arrived with my wife for a 10 day holiday between 15th & 25th of April 2019. would recommend flying with Jet 2 as there seems to be more room on their planes & the staff are very attentive. That aside, the hotel was excellent just a short stroll from the Square, lovely pool (although goodness knows why they don't heat them in April or any other time off season?) Accommodation consists of 2 rooms one sitting & a bedroom with a flat TV in each with free WiFi, very well maintained lovely shower room, (no bath) and a balcony/terrace big enough for 2 chairs and a table. Would recommend taking a travel kettle as the only appliance supplied is a full size fridge, (not sure why there aren't facilities for cooking or making tea or even a sink in the living area as there's plenty of room?) There's a separate adults area above the bar with comfy mattress type loungers, (but be quick they tend to be nabbed 1st) The dining room staff are delightful but the quality of food is frankly not great, we had booked half board but only had around 5/10 meals in the hotel, breakfasts were good with most things you'd expect available but the dinners became very tired & repetitive very quickly, no steak nights or barbecue nights or Spanish, Italian Mexican speciality nights, just the same bog standard fare with a marginally change in the line-up. For some bizarre reason you could get various cheeses for breakfast (ie: goats cheese, blue cheese, local speciality hard cheeses) but NOT at dinner time?

Everything was great, the air travel was on point, The transfers were fantastic, The hotel was excellent and the food was top level. I would highly recommend jet 2 package holidays as every level of the service was easy to use and a great experience

Everything about this hotel was lovely. The food was outstanding, the rooms are roomy light and immaculately clean. But my favourite part were the staff they were brilliant. We like this hotel so much we booked it again for next year.

Stayed here many times in the last few years, excellent service,cleanliness and faultless attention to detail. Staff all polite and couldn’t be more helpful. The only downside is the fact that the increases in price each year is pricing many families with children and indeed ourselves with a limited pension out of it.

Beautiful location. Nice hotel but seriously let down by food and extremely noisy entertainment. Food definitely not 4* The location is perfect and you can explore the area very easily on the local buses.

Disappointed, object to the miserly way in which the hotel charged for using kettle, crockery, cutlery in the room, also rent for towels and safe! Not up to usual Jet2 standard. Seriously objected to having to bbuy own coffee at dinner! Food not always warm, choice not always good and on occasions odd menu combinations.

We previously visited this hotel 27 years ago and remember it as being superb. We can honestly say that it is even better now. Everything about the hotel and it's staff is absolutely A1. Our late arrival was catered for with food awaiting us in our room and from then until departure everything was excellent. The catering was spot on with a huge variety at both breakfast and dinner. All of the staff were courteous and helpful with nothing seeming to be too much trouble. Pool area was excellent as was the entertainment and activities - there really was something for everyone. We have stayed in some of the supposed 5 star hotels in Majorca but we don't think that they are anywhere near the Puerto Azul's all round service and facilities. Absolutely excellent and highly recommended.

Good hotel in a great situation A child friendly hotel, which didn't suit us, but that's our fault for booking in the school holidays.Would be great out with school holidays.Food selection for breakfast and evening meal was plentiful and good,the only down side was the drinks orders with dinner,it was a shambles . Saying that we will return

The third year in a row we have been to Puerto Azul and yet again it met all of our expectations. We have a 3 year old and 6 mth old and the hotel is perfectly suited for young families. The kids entertainment is excellent, Rafa is a star, the adult entertainment during the day is also very inclusive and enjoyable and helps to bring all of the guests together.The hotel staff in general are there to make sure you are well catered for whether that be in terms of your room location (ease of access for kids etc) and also the restaurant/bar staff who interact very well with the guests, especially the kids.Would really recommend this hotel to any families and also to older couples.

The service was great from the second we arrived to the time we left. Staff were always friendly & polite, rooms were nicely maintained & clean. Pool area was spacious & just right. The food was beautiful & the variety on offer catered for everyone. All in all i would highly recommend the hotel to anyone & would definitely return for a second visit!