HD Parque Cristobal Gran Canaria & Aqualand Waterpark

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Moroccan Government is payable in Moroccan Dirhams (MAD) and is charged per person, per night (pppn).

3-star – up to 13 MAD pppn

4-star – up to 21 MAD pppn

5-star – up to 53 MAD pppn

This is paid directly to your hotel when you check in. This tax is also subject to change by the local government and is based on the hotel's official star rating, not the Jet2holidays star rating.

Albufeira, Olhos D'Agua (Albufeira) and Santa Eulalia:

Please note, between 1 April and 31 October, a tourist tax set by Albufeira Council is payable in Euros (€) and is charged per person, per day (pppd), up to a maximum of seven consecutive nights and is payable for all guests aged 13 and above. This is paid directly to your hotel.

The charges will be:

April to October - €2 per person, per day (pppd)

Alvor, Armacao De Pera, Carvoeiro, Ferragudo, Praia Da Rocha, Praia do Vau:

Please note, a tourist tax is payable in Euros (€) and is charged per person, per day (pppd). This is up to a maximum of seven consecutive nights and for all guests aged 13 and above.

The charges will be:

April to October - €2 per person, per day (pppd)

November to March - €1 per person, per day (pppd)

This is paid directly to your hotel. If you are staying in a villa this tax has already been included in your accommodation cost.

Bordeira:

Please note, to aid in the development of the local area, a touristm tax set by the local municipality is payable in Euros (€) and is charged per person for all guests aged 16 and above.

The charges will be:

May to October - €10 per person (pp)

November to April - €5 per person (pp)

This tax is paid locally on arrival.

Please note, a tourist tax of €2 per person, per night is payable. This is applicable for all guests aged 12 years and over and up to a maximum of 7 consecutive nights. This payment is to be paid directly to the hotel on arrival.

Faro:

Please note, a tourist tax is payable in Euros (€) and is charged per person, per night (pppn). This is up to a maximum of seven nights and for all guests aged 16 and above.

The charges will be:

1 March - 31 October - €2 per person per night (pppn)

1 November - 28 February - €1 per person per night (pppn)

The tax is payable locally at your hotel and is subject to change.

Montegordo:

Please note, a tourist tax is payable in Euros (€) and is charged per person, per night (pppn).

The charges will be:

April to October - €2 per person, per day (pppd)

November to March - €1 per person, per day (pppd)

The tax is payable locally for hotels in the resort of Montegordo and under the municipality of Vila Real Santo Antonio. It's payable locally at your hotel and is subject to change.

Olhao:

Please note, a city tourist tax is payable in Euros (€) for all guests aged 16 and above up to a maximum of five nights per stay.

The charges will be:

November to April - €1 per person, per night (pppn)

May to October- €2 per person, per night (pppn)

This tax is not included in the room rate and must be paid at your hotel at check-in or check-out.

Quarteira, Quinta do Lago, Vale Do Lobo, Vilamoura

Please note, a tourist tax is payable in Euros (€) for all guests aged 16 and over and applies to stays up to a maximum of five consecutive nights.

The charges will be:

April to October - €2 per person per day (pppd)

November to March - €1 per person per day (pppd)

This is to be paid directly to your hotel.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

Between 1 November and 31 March, the charges will be:

1-2 star - €0.50pn

3 star - €1.50pn

4 star - €3

5 star and villas - €4pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, the regional government of Catalonia and city of Barcelona issues a tourist tax for all customers 16 years and over. The tax is paid dependent on the official star rating of your accommodation and must be paid in resort.

The charges will be:

3 star - €5.45pppn

4 star - €6.25pppn

4+ - 5 star - €8.25ppn

Taxes are subject to change and differ between seasons. This tax is based on the hotel's official star rating, not the Jet2holidays star rating

Please note, a tourist tax set by the local council is payable in Euros (€). The amount of tax is 5% of the net rate of the overnight stay, excluding VAT and without additional charges for other services. The tax is payable locally at your hotel and subject to change.

Please note, a tourist tax set by the Hungarian Government is payable. The fee is approximately 4% of the accommodation cost. The tax is payable locally at your hotel in cash and is subject to change.

Please note, a tourist tax set by the Cologne Government is payable in Euros (€). The fee will be approximately 5% of the total accommodation cost and will need to paid when you check in. Taxes are subject to change and may differ between seasons.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

A tourist tax is payable for this destination and is set by the Catalunya Government.

Guests will pay up to €1.50 per person per night for properties officially rated up to 4 stars and €3.30 per person per night for official 5 stars, for a maximum of seven nights.

This charge is not applicable to children under the age of 16 years.

The fee is paid on check-in at your hotel and the fee needs to be paid in cash only as credit cards are not accepted. This tax is based on the hotel's official star rating not the Jet2holidays star rating.

A tourist tax is payable for this destination and is set by the Catalunya Government.

Guests will pay up to €1.50 per person per night for properties officially rated up to 4 stars and €3.30 per person per night for official 5 stars, for a maximum of seven nights.

This charge is not applicable to children under the age of 16 years.

The fee is paid on check-in at your hotel and the fee needs to be paid in cash only as credit cards are not accepted. This tax is based on the hotel's official star rating not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Croatian Government is payable for all guests aged 12 and above. The tax depends on the time of season and the location of the hotel. It will range from €1.37 to €2.65 per person, per day (pppd). The tax is payable locally at your hotel and is subject to change. This does not apply to Jet2Villas bookings.

Please note, a tourist tax set by the local council is payable for all guests aged ten and above. The amount of tax depends upon the star rating of the hotel and will range from €1 to €5 per person per day (pppd). The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Polish Government is payable. The tax is 3.22 PLN per person, per night (pppn) and is payable locally at your hotel. Tax is subject to change and may differ between seasons.

Please note, a tourist tax set by the city of Geneva is payable. The tax is 3.75 CHF per person, per night (pppn) and is payable locally at your hotel. Tax is subject to change and may differ between seasons.

A tourist tax is payable for this destination and is set by the Catalunya Government.

Guests will pay up to €1.50 per person per night for properties officially rated up to 4 stars and €3.30 per person per night for official 5 stars, for a maximum of seven nights.

This charge is not applicable to children under the age of 16 years.

The fee is paid on check-in at your hotel and the fee needs to be paid in cash only as credit cards are not accepted. This tax is based on the hotel's official star rating not the Jet2holidays star rating.

Amadores, Arguineguin, Playa Del Cura, Puerto Rico, Playa Taurito, Puerto Mogan

Please note, the Mogan Council have implemented a local tourist tax. The tax payable is €0.15 (15 cents) per person, per day and is payable in cash or card directly to your accommodation.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Spanish Government is payable in Euros (€) for guests aged 16 and over. The amount payable depends on the star rating of the hotel, but will range from €1-€4 per person, per night (pppn) + VAT. Long-term holidaymakers will have a 50% discount on the tax from the ninth day of their stay. In low season (1 November - 30 April), there will be a 50% discount. The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, the government of Iceland has approved a lodging tax which is ISK 800, plus 11% VAT (approx. €5.50) per room, per night (prpn) to be paid locally at the accommodation. This tax rate is valid for 2025 and could be subject to change.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable in Euros (€) to your hotel. This is dependent on the star rating of your accommodation. This charge ranges from €1.50 per person, per night to €5.00 per person per night (pppn). Tax charges are subject to change and may differ between seasons.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable for all guests aged ten and above. The amount of tax depends upon the star rating of the hotel and will range from €1 to €5 per person per day (pppd). The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Funchal

Please note, there is a tax (Ecotax) of €2 per night, per person for those aged 13 years and above up to a maximum of seven nights. The tax is paid directly at your hotel’s reception.

Machico and Cancial:

Please note, a new tourist tax of €2 per night, per person (pppn) for guests aged 13 and above is being introduced for the municipality of Machico, including the resorts of Machico and Canical. This charge is payable up to a maximum of seven consecutive nights per person, per stay and should be paid directly to your hotel.

Please note, a tourist tax set by the Spanish Government is payable in Euros (€) for guests aged 16 and over. The amount payable depends on the star rating of the hotel, but will range from €1-€4 per person, per night (pppn) + VAT. Long-term holidaymakers will have a 50% discount on the tax from the ninth day of their stay. In low season (1 November - 30 April), there will be a 50% discount. The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, an tourist eco tax set by the Maltese Government is payable in Euros (€) for guests aged 18 and over. The tax will be charged at 50 cents per person, per night (pppn) up to a maximum of €5. This is paid directly to your hotel when you arrive.

Please note, a tourist tax set by the Moroccan Government is payable in Moroccan Dirhams (MAD) and is charged per person, per night (pppn).

3-star – up to 13 MAD pppn

4-star – up to 21 MAD pppn

5-star – up to 53 MAD pppn

This is paid directly to your hotel when you check in. This tax is also subject to change by the local government and is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Spanish Government is payable in Euros (€) for guests aged 16 and over. The amount payable depends on the star rating of the hotel, but will range from €1-€4 per person, per night (pppn) + VAT. Long-term holidaymakers will have a 50% discount on the tax from the ninth day of their stay. In low season (1 November - 30 April), there will be a 50% discount. The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Montenegrin Government is payable in Euros (€) for all guests. The amount of tax depends upon the time of season and the location of the hotel. This will range from €0.50 to €2.00 per person per day (pppd). The tax is payable locally at your hotel and is subject to change.

Please note, a tourist tax set by the local countil is payable in Euros (€) for guests aged 14 and over. The amount of tax depends on the official star rating of the hotel, but will range from €2 to €5 per person, per day (pppd). The tax is payable locally at your hotel and is subject to change. For villa customers, this amount will be collected locally from you by the key holder during your stay. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the French Government is payable in Euros (€) for guests aged 12 and over. The amount of tax depends on the official star rating of your hotel and must be paid in resort.

The charges are:

2 star - €1.07 per person, per night

3 star - €2.01 per person per night

4 star - €2.95 per person per night

5 star - €4.02 per person per night

Tax charges are subject to change and may differ between seasons. This tax is based on the hotel's official star rating not the Jet2holidays star rating.

Monaco does not have a tourist tax, however this is subject to change.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the French Government is payable in Euros (€) for all customers aged 12 and over per person, per night (pppn). The tax paid is dependent on the official star rating of your hotel and must be paid on arrival.

The charges will be:

2 star - €3.25 per person, per night

3 star - €5.20 per person, per night

4 star - €8.45 per person per night

5 star - €10.73 per person per night

Tax charges are subject to change and may differ between seasons. This tax is based on the hotel's official star rating not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable for all guests aged ten and above. The amount of tax depends upon the star rating of the hotel and will range from €1 to €5 per person per day (pppd). The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the government of Portugal is payable in in Euros (€) for all guests aged 12 and above. The tax payable is up to €2.50 per person, per night (pppn) with a maximum value of €17.50 per person per stay. Rates are subject to change and may differ between seasons.

Please note, a tourist tax set by the Prague Government is payable for guests aged 18 years and above. The fee is 50 Czech Koruna per person, per night, is payable locally at your hotel and is subject to change.

Please note, a tourist tax set by the Croatian Government is payable for all guests 12 and above. The tax depends on the time of season and the location of the hotel. It will range from €1.37 to €2.65 per person, per day (pppd). The tax is payable locally at your hotel and is subject to change. This does not apply to Jet2Villas bookings.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Italian Government is payable in Euros (€) for all guests aged ten and above. The tax paid is dependent on the star rating of your hotel and must be paid in resort.

The charges will be:

2 star - €5 per person, per night

3 star - €6 per person, per night

4 star - €7.50 per person, per night

5 star - €10 per person, per night

Tax charges are subject to change and may differ between seasons. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the city of Salzburg is payable. The tax is 3.50 EUR per person, per night (pppn) and is payable locally at your hotel. Tax is subject to change and may differ between seasons.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Italian Government is payable in Euros (€) for all bookings. The tax is between €2.00 - €5.00 and is dependent on the resort the property is located in, as well as the star rating. This will need to be paid on arrival, is subject to change and may differ between seasons. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Italian Government is payable in Euros (€) for all bookings. The tax is between €2.00 - €5.00 and is dependent on the resort the property is located in, as well as the star rating. This will need to be paid on arrival, is subject to change and may differ between seasons. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable in Euros (€) for guests aged 14 and above. The tax ranges from €2.00 - €5.00 per person, per day. This will need to be paid on arrival and is subject to change. For villa customers, this amount will be collected locally from you by the key holder during your stay. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the Croatian Government is payable for all guests 12 and above. The tax depends on the time of season and the location of the hotel. It will range from €1.37 to €2.65 per person, per day (pppd). The tax is payable locally at your hotel and is subject to change. This does not apply to Jet2Villas bookings.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable for all guests aged ten and above. The amount of tax depends upon the star rating of the hotel and will range from €1 to €5 per person per day (pppd). The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable for all guests aged nine and above. The amount of tax depends upon the star rating of the hotel and will range from €1 to €5 per person per day (pppd). The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

Please note, a tourist tax set by the local council is payable for all guests aged nine and above. The amount of tax depends upon the star rating of the hotel and will range from €1 to €5 per person per day (pppd). The tax is payable locally at your hotel and is subject to change. This tax is based on the hotel's official star rating, not the Jet2holidays star rating.

In addition to the tourist tax in place for customers staying in Venice, the local authorities have also introduced a Venice City access fee across specific dates between 18/04/2025 until 27/07/2025. Customers who are staying in properties in Venice City and Venice Mainland are exempt, however an exemption application must be made by all customers travelling on a Jet2CityBreak. Customers must check dates and apply for these on the following link: https://cda.comune.venezia.it/en/richiestaEsenzione

Please note, a tourist tax set by the local council is payable in Euros (€). The amount of tax depends on the official star rating of the hotel, but will range from €1.50 per person per night to €5.00 per person per night (pppn). The tax is payable locally at your hotel and is subject to change.

Please note, a tourist tax is payable for this destination and is set by the local council. The amount is approximately 3.2% of your hotel cost, excluding VAT and breakfast. The tax may be payable locally at your accommodation and is subject to change.

Please note, Climate Resilience Fees are payable in Euros (€) for Greece and are charged per room, per night (pn).

Between 1 April and 31 October, the charges will be:

1-2 star - €2pn

3 star - €5pn

4 star - €10pn

5 star and villas - €15pn

This is paid in cash or by card directly to your hotel when you check in. This tax is also subject to change and based on the hotel's official star rating, not the Jet2holidays star rating.