Dreams Lanzarote Playa Dorada Resort & Spa

Everything about this hotel was special. The customer service and attention to detail was superb. The personnel without exception were customer focused, friendly and professional. We enjoyed every meal and although not an extensive menu there was a good choice and everything cooked to perfection. We were in the Preference Suites and all inclusive - we considered the price you’d value for money. We treated ourselves to a few spa treatments which were second up none. I would highly recommend this hotel.

the hotel, staff and facilities and food were very good. The room was quiet and clean my only criticism was the pillows, they were micro filled and very warm The themed restaurants could significantly improve if the menus were changed occasionally instead of being repeated every day

This hotel is fantastically placed within Playa Blanca, but really needs updating in all areas. You are immediately offered an upgrade to the deluxe package on arrival(a lot of money if you are a party of 6 and it is an all inclusive at the end of the day) and if you do not take this up, you become a second class citizen. There are tips boxes everywhere(never seen these before in a 4 star hotel). You cannot use inflatables in the pools, not even a ball, so not suitable for active children or anyone that wants to have fun in the pools.There didn't appear to be enough staff, especially in the bar area at night. Food was ok on the whole but we were constantly being told that things had run out or weren't available, perhaps tomorrow. Sorry Playa Dorada but we won't be staying there again, but you would probably not want us as we dared to complain, more than once.

Excellent staff...all tried very hard to be friendly/ professional and helpful. Not really fair to the others to pick out a few but....reception (natalia) was exceptional (but if she was trained by Ines I would expect her to be this good!), Restaurant greet (Nicolas) heaps better than last visit, restaurant staff (Marlen) tried really hard to make sure we were looked after. Well done to ALL the staff at the Hesperia Dorada Beach. We were not impressed with the entertainment venue...not enough seats near the performance. used to be in the showroom - now in the hotel lobby. Food excellent, location best in Playa Blanca, rooms clean and comfortable, price is what you should expect for this quality. That is why we keep coming back

Lots of rules and regulations. ..but none adeard to. .seems to me like one rule for one and one rule for another don't bother complaining because nothing gets done about it. On the good side very nice hotel but you have to pay for the good rooms call deluxe nice view and you can make a cuppa .

The customer service in the hotel is excellent and the food is good value for money. The location allows easy access to the marina and port. The room was a spacious family room, but the furniture was a bit tired.

This hotel is really lovely but showing its age a little. Rooms are cleaned daily and housekeeping staff friendly and efficient. Bar staff can be a little abrupt when serving you despite being polite pleasant and trying to engage in Spanish with them. Pool area clean , lots of sun beds and Brollies but I fail to understand the Deluxe area which people seem to think cos I’ve paid for it I have the right to put umbrellas up hence blotting anyone who is enjoying the sun. This is mainly older people who were rude and offensive when we pointed this out ! The food is good quality and lots of it but can get a little boring after a couple of days. Theme nights are populat with the menu and the staff make a big effort to make it appealing to all nationalities. The hotel is brilliantly placed near the marina and it is easy to walk into the main shopping area.