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Our Customer Service team will need some time to look into this and will reply within 21 days. If you need to send us any photos or videos, please e-mail them to customerservice@jet2holidays.com along with your Booking Reference.

Rest assured that we have received your enquiry and will try to contact you as soon as we can. However, We’re currently experiencing a lot of enquiries right now and it may take longer than usual for us to respond. To get an answer quickly, it’s best to take a look at the pages below. They’re bursting with information about country entry requirements, what we’re doing to make sure you have a safe and smooth journey, as well as the most frequently asked questions about COVID-19 and testing.

Get your answer now from:

Safe Travel hub: Discover more about the extra measures we’ve put in place to keep you safe and sound.

Travel requirements: Find out the latest changes to arrivals for the destination you’re travelling to.

General FAQs: Learn about amendments, checking in, baggage, mobile boarding passes and more.

Please note: If you’ve submitted a pre-travel question or request using this form, we will not be able to respond to you. This webform is only for customers who have returned from their holiday.