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Frequently asked questions

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We're here to help

We know how important your holiday is to you. That’s why we’ve rounded up the most frequently asked questions, so you can get the all the answers you need to know.

Top FAQs

Can I make changes to my holiday after I’ve booked and what are the charges?

You can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

 

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

Amendment fees (per person) 71+ Days 69-57 Days 56-43 Days 42-29 Days 28-15 Days 14 Days or less
Name or passenger type £50 £50 £50 £50 £50 £150
DOB £10 £10 £10 £10 £10 £10
Duration (extension or reduction of departure or return date) £50 £50 £50 £50 £75 £150
Date (changing both dates to earlier than original departure date) £50 £50 £50 £50 £75 £150
Date (changing both dates to later than original departure date) £50 30% cancellation fee of total holiday cost 50% cancellation fee of total holiday cost 70% cancellation fee of total holiday cost 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Accommodation, destination, or departure airport (same dates) £50 £50 £50 £50 90% cancellation fee of total holiday cost 100% cancellation fee of total holiday cost
Board or room type (Per Room Admin Fee)  £50 £50 £50 £50 £50 £50

* Plus any additional charges from accommodation provider.

 

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

 

You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

 

What happens if I want to cancel my holiday?

If you’re looking to cancel, you must do so by phoning, emailing or writing to us. You may also be able to cancel online. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.


Period before departure within which notice of cancellation is received % of total booking price retained by Jet2holidays
70+ days Loss of deposit
69-57 days 30%
56-43 days 50%
42-29 days 70%
28-15 days 90%
14 days or less 100%

 

If you've purchased a policy from Jet2Insurance on or after 30 June 2022 and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time). If you’ve purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www.reactiveclaims.com/RegisterClaim.aspx . If you need any further help, please have your policy number to hand and call Jet2Insurance on 01293 665910 (open Monday-Friday 08:30-18:00 and Saturday 09:00-17:00 UK time). 

 

Select below to see if you can cancel online.

 

Can I cancel my holiday?

How and when do I get my holiday documents?

If you’ve given us your email address, your holiday documents will be sent directly to that, 28 days before your holiday. If you’ve asked for these to be sent via post, they should arrive around three weeks before you’re due to take off. You can also find them here.

Do I need to call you to make amendments to my booking?

No, you can make simple changes to your booking without calling us. If you want to change a major element of your holiday such as your hotel or the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. While logged in, you can make amendments like adding in-flight meals, selecting specific seats, making name changes, and check in online.

Do you need my middle name(s) for my travel documents?

No, we don’t need your middle name(s) unless two people on the booking have identical first and last names. Please make sure all names are spelt exactly as they are on your passport.

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