FERGUS Club Europa

I have to admit I was apprehensive about my holiday as I had read a few negative reviews. On arriving at the resort I was very impressed. It was all very clean. Food was lovely. Pools were clean. The free shuttle bus to the beach was so handy. The rooms were cleaned daily & fresh towels provided. Things to note is you have to pay a government charge of approximately 3 euros a night per adult on arrival at hotel. Also, it is a little hilly going up to rooms & pools, so it may be difficult for disabled people. Although my father in law has Parkinsons & the staff kindly gave him a lift to the room in one of their carts. Staff seemed helpful & friendly. Would definitely recommend.

The hotel photos where not as the hotel was. Travelling with a disabled mother who uses a wheelchair it was all up hill, down hill on the complex. That wasn’t stated!! The pools were small for the amount of people accommodating for. Food was good first few days then went downhill

The staff are very friendly and helpful you will have zero issues with them. The hotel and the grounds are kept clean and tidy . Some of the place could do with a little painting and updating but overall it is very well kept. There are 3 pools can get a little busy but the are fine if you want to splash around and have fun if you want to get up in the morning or even anytime during the day to do lengths not the spot for you. There will no doubt be a pool closed during you stay mainly because someone can't control their bowels this is disappointing but not the hotel's fault Last week of August and 8.30 ish was fine to get a sunbed this week come down at anytime and you will get what you need. I'm a fussy eater and there was plenty everyday to keep me happy. If you think you will see gordan Ramsey standard you won't but it's tasty and you won't go hungry. If you are going away for the day goto a manger in the restaurant before 8.30pm and the will organise a packed lunch for you that you can pick up and breakfast the next day. Aircon is great. Showers is great . Rooms at Magnus side are fine. Our fridge didn't work and was replaced with a new one within an hour of reporting it Rooms were made up every day . Some of the entertainment is excellent. Some is average and some is terrible but if you want Broadway productions then go there . The hotel is situated on a hill. A hill not a mountain and certainly not kilamanjaro as people would have you believe. And if you get a taxi back from the town the will drop you right at the top of it . Right at the top of the complex there is a laundry that is 4 euro to use but you need you own detergent. Can be very handy .

For adults 2/5 For the kids 4/5 Food was bland, tasteless and we ended up eating out a few times. The kids enjoyed the pool though. They didn’t really eat much, exhaustion and warmth probably the cause for this though. Drinks were heavily watered down. Rooms were average at best definitely not a 4 star hotel would say 3. Our room was up a hill aswell with 2 flights of stairs which wasn’t really convenient with 2 prams they do have ramps next to the stairs but the incline is steep as a petite woman I did struggle a bit. Overall nice holiday for the kids but would not go back purely because of the food. They were also a bit snotty about us staying and keeping the bands the last day after check out was 12 despite us being delayed the first day and not getting any food or drinks or even in the room until 3am the day after we were supposed to arrive. The bed is also horrendous, you’d be better sleeping on the floor it’s so hard. The ladies that clean the room are nice but it needs a better scrub

The hotel was clean the food was standard the staff were all very friendly although there could have been more staff for the bar areas the hotel definitely did not have enough space for the amount of people in the hotel and not enough restaurant space having to wait in long ques just to get in it's also on a very steep hill so it's not ideal it is most definitely not a 4 star hotel

Ideal for children with fantastic slides for all ages. BUT Far far too many people for the facilities and space available. Staff were good and managed as best they could. food as expected for a family all inclusive. Rooms were clean but it was a double room with an extra bed squashed in to make it for three of us. Therefore not enough storage. Jet 2 we’ve never been so disappointed in any of your hotels until now!!!

We were a family of 10 aged from 4 to 70. The children spent all day in the pool. We booked this hotel because of water slides, splash pool and play park. I did worry there would be long queues for waterslides but there weren't. Only thing missing was shade - perhaps one of those 'sail' shades would be hood at both pools? Food was brilliant - plenty of choice for everyone. The site is 'uphill' which was tiring in the heat. Roomas were plenty big enough for 2 adults and 2 children and our room for 2 adults was also fine. Beach was beautiful although there was a lot of seaweed in one area. Just walk on towards the far end and water is clear. For some adults a coffee bar where they could sit and relax over a good coffee would have made it perfect. Reception staff were very helpful too. Downside? AI ends at 12 when you check out. You can pay €10 per adult to keep the bands until you leave though.(children are free)

We had stayed before in 2019 so it was great to see the standards had not declined in anyway. This hotel is great for families and our 11 year old still had a great time in the pool and the kids club activities. The all inclusive is very good and the food is buffet style with plenty of variety with my son avoiding the kids buffet and trying lots of new things on thr main one. The club Europe is on a hill and dragging your suitcases up to the very last row of suites after check in was a tough one and this is my only negative as we were only one street down the first time we stayed and I wished I’d asked for a room closer to the main areas. When it’s 34• it feels harder than it is. We didn’t get into our room until 3pm but we got our bands had lunch and went to the pool and thr 2 hours passed in no time. This is great hotel for families with pre teen and the entertainment is geared up towards that. We probably won’t return but only because our son might be to old for the activities and entertainment. The town is an easy walk away and is very pretty with a lovely beach and plenty of shops and restaurants.

2 parents 1 child (8years).we went here for 10nights all Inc in the first week of the school summer holidays. We flew early as to make the most of our first day. We booked the shuttle transfer from the airport which took 45mins (we were the 3rd drop off). Upon arrival at 12.30pm we were checked in and given our room key straight away by very pleasant polite reception staff even though it states check-in is after 3pm (maybe we were lucky). We got the room 127 which was opposite the splash n slide pool which we didn't mind as the rooms are on quite a steep hill and rooms 300+ are quite a hike.. With arriving at lunch time we struggled to get sun lounges the first day but after asking around (fellow brits) we found out the whole sun lounger saga. Basically you need to be up 7.30am - 8.00am for a good lounger. But if your planning on leaving your towels to save the loungers be back there for 9am when the life guards start as any towels left with no owners get removed placed in a trolly and took to reception, leaving empty loungers which other holiday makers presume are not taken. We saw this on numerous occasions where guests ended up arguing thinking one had removed the others towels. Once the lifeguards have done the unaccompanied towel clearance we found that your towels and loungers are left alone the rest of the day even though it states towels will be removed if left for 30mins.The splash and slide pool is amazing for the children (and adults actually) and we spent most days there 10am-6pm.There is a pool bar close and the staff do work very hard and are very friendly but unavoidable there are queues (drinks are in the little plastic glasses but if you ask for large beer they give you a taller hard plastic glass) (San migel larger). The snack bar throughout the day is very handy as the main dining room does get very busy. Again ideal for the kids (burgers, hotdogs, pizza, chips, nuggets etc). Out of our 10night stay we can honestly say we enjoyed 2 maybe 3 evening meals. We would say the food is definitely not 4*..The main problem is the temperature nearly everything is cold. Me and my son were looking forward to the cooked english breakfast every morning, and as they state English bacon and sausage (which it is) but no matter what time we went for breakfast it was cold. Want to leave more info but unfortunately I'm running out of space. Bottom line is it was too over booked. Queuing for everything

Hi We went on holiday to the Club Europa at the begining of August - paying a massive premium for being in School Holidays. This also meant that the hotel was packed full. We had to get up at 7.30am to make sure that we could get 4 beds together by the big pool. This was also a problem with the evening entertainment - never enough chairs in front of the evening entertainment. The problem was that there was just too many people for the facilities. Simple as that - half the people and it would have been 5*