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Celebrating great customer feedback

Recognising and Rewarding you for delivering a VIP customer service to our valued customers

Rachel Lewis

I just wanted to say a massive thank you for all the help you have given me trying to book my holiday, I also spoke to one of your colleagues yesterday Lauren (unfortunately I didn’t get her surname) who was also very helpful, you both couldn’t do enough for me.

I have been on a few Jet2 Holidays and from the customer service I have received on the phone right through the airline staff and the hotel staff I have been very impressed.

I am sorry that dates and timings haven’t worked out this time but I will definitely be using your services again in the future.

Please can you pass this mail onto your Line Manager as I think that they should be aware of the great team they have working for them!!!

Thank you again for all your help and patience, it has been very much appreciated.

Yvonne Chalmers

Thank you so much for your help today! I am quite shy and worried when it comes to things over the phone and you made me feel really comfortable! You are 10/10 doing your job perfectly! Such a credit to the jet 2 team! You went above and beyond in my eyes! Thank you again! Please make sure this is passed on to a manager of yours or something as they need to know that you’re a asset to the team!

Thank you, Annie ☺️
Ps, have an amazing time in Gran Canaria with your little one!

Ruth Stephenson

“Thank you for your email also for all the help & assistance to book our holiday. I felt that you went above and beyond to make sure that everything is going to be perfect for us”

“Just a very quick word to thank you so much for your help and patience with our booking to Malta just now.
We will be mentioning you in our feedback as we were really impressed”

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