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Speak to one of our travel experts in our UK Call Centre:

Opening times:
Mon-Fri 8am-10pm
Sat 8.30am-8pm
Sun 9am-9pm

 

Please only call a number listed on our website or you can find a travel agent near you.

As you may already know, the Spanish authorities have updated travel requirements for entering mainland Spain and the Canary Islands.

The good news is your customer’s holiday is going ahead. However, these new requirements from the Spanish authorities mean children aged 12-17 who aren’t fully vaccinated won’t be able to enter the country.

So if your customer is travelling on or before 10 January 2022 with a child aged 12-17 who isn’t fully vaccinated, they have the following options:

  • Amend admin-fee-free to a different date or destination: If the total cost increases when amending their booking, they’ll need to pay the difference. 
  • Cancel and get a full refund: They’ll get a full refund, excluding any previous admin and cancellation costs.

We’re proactively dealing with all affected bookings in departure date order, so please be patient while we do this.

If your customer would like to amend or cancel their booking but the criteria above doesn’t apply to them, our normal cancellation terms and conditions apply.

Change your customer’s booking 

Step 1: Rebook your customer’s booking
If you customer wants to amend, simply confirm the cancellation here, then rebook.
Step 2: Fill in the form
Add your customer’s details below by 23:59 on 21 December 2021 or 48 hours before they’re due to depart.
Step 3: Wait for us to cancel your customer’s booking
A member of our friendly team will cancel your customer’s booking.

Your booking

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