Our Customer Service team will need some time to look into this and will reply within 21 days. If you need to send us any photos or videos, please e-mail them to firstname.lastname@example.org along with your Booking Reference.
Rest assured that we have received your enquiry and will try to contact you as soon as we can. However, We’re currently experiencing a lot of enquiries right now and it may take longer than usual for us to respond. To get an answer quickly, it’s best to take a look at the pages below. They’re bursting with information about country entry requirements, what we’re doing to make sure you have a safe and smooth journey, as well as the most frequently asked questions about COVID-19 and testing.
Get your answer now from:
Safe Travel hub: Discover more about the extra measures we’ve put in place to keep you safe and sound.
Travel requirements: Find out the latest changes to arrivals for the destination you’re travelling to.
Read more about cancellations, refunds and what happens if you have to self-isolate.
General FAQs: Learn about amendments, checking in, baggage, mobile boarding passes and more.
Please note: If you’ve submitted a pre-travel question or request using this form, we will not be able to respond to you. This webform is only for customers who have returned from their holiday.