We can only carry battery-powered mobility aids if your mobility is restricted by either your disability, health, age or a temporary mobility problem. Due to the size of our aircraft, such devices must reduce in height to 81cm high or less to fit through the cargo hold doors of our aircraft. We can only carry a maximum of three battery-powered mobility aids on a single flight, which will be accepted on a first come first served basis.
If you’re travelling with a mobility aid, you must let us know in advance. Due to the variety of mobility aids available, it’s essential that you provide us with some key information about your device at least 48 hours before travel:
- make and model of motorised device - if your mobility device is a manual wheelchair with a separate battery pack, please provide us with the make and model of the battery pack,
- type of battery,
- number of batteries used to operate your device,
- number of spare batteries,
- the weight of your device in kilograms,
- dimensions in centimetres (including instructions on how to collapse it to 81cm or less in height, if applicable), and
- instructions on how to switch off and make your device safe for flight.
You must also tell us if your device has been modified in any way since you bought it – we may ask for documentation to show that any modifications have been carried out by an approved party (e.g. the manufacturer).
Electrical circuits must be inhibited to stop accidental operation during flight – how you do this can vary by device, so it’s best to check the manufacturer’s instructions before calling us. Some have a key that can be switched to the ‘off’ position and removed. An aid which is only switched ‘on’ and ‘off’ with a push-button could be reactivated during a flight by accidental movement of baggage or cargo, so further steps may be needed to inhibit the circuits of such devices. For example, disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as an Airsafe plug) into the charging socket of the devices.
On newer models of mobility aids, battery terminals tend to be protected from short circuit through the battery being fully encased and being an integral part of the device. On other models where the battery terminals are exposed, you may need to insulate battery terminals, e.g. with electrical insulating tape.
In all cases, a battery(ies) required for the operation of your device should only be removed if either the:
- mobility aid doesn’t provide adequate protection for the battery(ies) due to its design, or
- electrical circuits can’t be isolated.
You’re responsible for making your mobility aid safe before your flight, as we’re not obliged to – this includes you travelling with any permitted tools required to facilitate this. Once we’re happy that it’s been made safe, we’ll load it onto the aircraft. If we’re not satisfied that it’s been made safe, we won’t be able to load your device onboard. Other factors which could prevent us carrying an electric mobility aid include:
- the dimensions exceeding the cargo door dimensions,
- the tare (unladen) weight exceeding the aircraft loading limitations, or
- insufficient space being available on the aircraft at the time of booking.
By checking in your device, you confirm to us that these requirements (and all specific requirements for the type of battery you are carrying) have been adhered to, ensuring that the device and associated batteries (including any spares) are safe for travel.
Mobility aids powered by non-spillable wet batteries, nickel-metal hydride batteries, or dry batteries
Additional requirements if you’re travelling with non-spillable wet batteries:
- they must not contain any free or unabsorbed liquid,
- they must be capable of withstanding vibration and pressure differential tests detailed in the IATA Dangerous Goods Regulations (this can generally be confirmed via a battery test summary, provided by the manufacturer).
- you may carry a maximum of one spare wet, non-spillable battery.
Removed/spare non-spillable wet batteries must individually travel in the cargo hold of the aircraft in a strong, rigid box, which you must provide.
Additional requirements if you’re travelling with nickel-metal hydride batteries:
- you may carry a maximum of two spare nickel-metal hydride batteries.
Removed/spare nickel-metal hydride batteries must individually travel in the cargo hold of the aircraft in a strong, rigid box, which you must provide.
Additional requirements if you’re travelling with dry batteries:
- you may carry a maximum of two spare dry batteries.
Removed/spare dry batteries must individually travel in the cargo hold of the aircraft in a strong, rigid box, which you must provide.
Mobility aids powered by lithium-ion batteries
Additional requirements if you’re travelling with lithium-ion batteries:
- these must be of a type which meet the requirements of each test in the UN Manual of Tests and Criteria, Part III, subsection 38.3 - this can generally be confirmed via a battery test summary, provided by the manufacturer.
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you may carry a maximum of either:
- one spare lithium-ion battery, not exceeding 300Wh, or
- two spare lithium-ion batteries, not exceeding 160Wh each.
There is no Wh rating limit on lithium-ion batteries required for the operation of your device which remain installed in the mobility aid. Lithium-ion batteries removed from a mobility aid must be no greater than 300Wh each.
Removed/spare lithium-ion batteries must be carried as hand baggage and when onboard, be placed under your seat.
Mobility aids powered by spillable batteries
Mobility aids that are powered by spillable batteries are assessed on a case-by-case basis by our Assisted Travel team.