Barcelo Lanzarote Active Resort

We stayed at this hotel from 21/7 to 28/7 2022. On the plus side the food was amazing; good choice, plenty for kids also and the hotel provided different cuisines each night which was lovely. The negatives were as follows: queues, queues and more queues! We queued every day for drinks or snacks at the snack bar, sometimes only 5 mins sometimes 20 mins. If this was to happen on the odd occasion it wouldn’t be a problem but this happened every time. I’ve never stayed at an all inclusive where the queues were this bad. If you arrived later for your evening meal in the main restaurant you would also queue to go in. There wasn’t a lot of activities to do around the hotel either which if we’d stayed longer than a week would have been an issue. The sun bed situation was a nightmare also, if you didn’t reserve one by 8am you may as well forget trying to get one. There was a lot of building works still going on around the hotel so consequently there was a lot of machinery, drilling and workmen dotted about. The cleanliness of the main warm pool wasn’t too good, huge hair balls were floating about in the water - not nice! The room we stayed in was lovely, very spacious, but terrible air conditioning which kept on tripping the electric. We reported this but was shown how to fix it ourselves by the maintenance man. The electric tripped every day. Location wise the hotel was in an ideal spot for the bus into Costa Teguise as the bus stop is just outside the hotel. To top it all off after leaving the hotel on our way home I realised I’d left a personal item in the hotel room. After countless phone calls and emails I still haven’t had one single reply from the hotels reception to tell me whether the item was found. I understand it was my error leaving the item behind, but a courteous reply to say whether or not it had been found wouldn’t have taken a lot of effort. My family and I have stayed in many all inclusive hotels around Spain and this was by far the worst. We won’t be returning!

Seriously avoid if put on Mar side (across busy road and many stairs). Not advertised listed as separate places of accommodation on the website, nor are there any photos of the other side of the resort which is separated by a main road! Major renovations still underway, no working air con entire holiday, view from balcony on ground floor was a wall, woken to drilling and hammering most mornings, flooding shower, smell of sewage , active building work being carried out everyday , no health and safety this list is endless ! Positive reviews are from playa side which is the nice side. There is no way this is a 4* never mind Luxe as advertised by Jet2 and would be pushed to be a 3* Jet2 has 2 staff on site and a VERY long list of unhappy clients, Every. Single. Day - reception permanently gridlocked with clients complaining and trying to move to the playa. It is NOT acceptable for clients to pay the same amount as those on the playa side which is what all the photos are for on the website and end up with something else entirely from what they bought, totally and without a doubt knowingly miss-leading and Jet2 are breaching the package holiday 2018 legislation.

Good hotel, nice food , spacious rooms, only down side pools too deep, children who can swim still require adult supervision, also too deep for many adults, no inflatables in any of the pools and children like to play

good hotel,nice big rooms,spotlesly clean.friendly staff.we were on the 1st floor and had great views of the pool and sea.food was not always to our taste,but we always found something.taxi 3.5euro to town.

the hotel is lovely it is located away from the busy part however there is a free shuttle to there a taxi only cost 3 euro the staff are really helpful this is are second time there and I would love to go back again

Its was my second time at this hotel and we had a very good time food staff room all very good and I will be back next year. The hotel had a bus running you from hotel to shops all day and it was free thought that was very good

On arrival we were pleasantly surprised by how clean and posh the reception was. The staff were fantastic and as we arrived too late for dinner, they arranged for a selection of sandwiches, fruit and drinks to be delivered to our room. Our room was clean and bigger than we expected. The restaurant was fantastic, friendly staff and a massive variety of food. We went all inclusive and it was excellent value for money. The drinks were not watered down and the selection was amazing. The pools were clean and the pool area kept spotless. The room was cleaned every day and the whole complex was kept spotless. The only complaint I have was there wasn't a kettle in the room but you could alway get a cup of tea from downstairs. Will definitely be going back again.

Really good staff, very friendly and efficient. Rayco de la torre was very nice, but the staff were all definitely 5 star. The hotel is standard for lanzarote. I think compared to some countries people find it is a star lower than other countries. If you have been before, you'll know what to expect. Some buffet meals are a bit random, the pool bar is great. Chips with everything, but nicest chips i've tasted.

Excellent hotel. My only critique is that it was advertised to have tea and coffee facilities in the bedrooms but there was not. Which was disappointing. Other than that, a very good hotel. I would stay here again.

Hotel is clean room was great (family room). Great entertainment for kids and adults, kids club animation team are great and never stop! All inclusive facilities was great as well drinks galore and plenty for all. Easy for kids to get drinks snacks and ice-creams. Food was plentiful in the restaurant it just needs to be bigger to cater in the busy months. Would definitely return to this hotel with children. Pool is freezing but did not deter kids but me it did!

Had a great holiday staying at the Occidental Playa Mar hotel is kept really clean. Our room was quite large it had a very comfortable king sized bed a large telly on the wall showing three English channels. The bathroom was great shower not the usual dribble had a large fixed shower head along with an adjustable smaller shower head, the only down side was the bath was very deep and being a short person found it difficult to get out off at times. The food is great plenty of choice make sure you check out all stations as you might miss something. We went all inclusive choice of drinks great and it’s all help yourselves . We didn’t go to the evening entertainment as we don’t like that kind of thing but the amination team were very visible during the day and made things very enjoyable for the people who joined in. The downside to the hotel is that it is a good 40minute walk into the resort centre the walk is nice along the promenade during the day but we only tried it once of a night. Would recommend the hotel as it is one of the best that we have been to.